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Customer Ratings & Reviews
TripAdvisor Traveler Rating2490 reviews
Good downtown location, but dated rooms and patchy service
I stayed at the Le Meridien San Francisco in March while in SF for a business trip. I chose the property because of its proximity to the downtown area. I had two stays, first for 3 nights and then 1 night again on my way out. I arrived at the hotel to find that there were no food options on site, as the hotel is undergoing renovations. The hotel does offer an overpriced breakfast via room service up to 11am, but I’d recommend just hitting the Starbucks across the street. There’s a few decent restaurants within a 5-10 minute walk as well. The hotel does serve tea and coffee in the temporary lobby, but I didn’t try that. The renovations also mean the main lobby is closed, which is a bit annoying as you have to enter through a service entrance, go down to the temporary lobby in the basement to check in, then head up to your room. There’s no bellboy or porter service, so this could be tricky if you have a lot of luggage. However, the doorman is extremely friendly and helpful. The rooms are dated, and haven’t been upgraded in eons. However, they’re adequate if you’re not spending too much time in the hotel, but not really worth the price. I’m also a bit confused by the service. I put out my Do Not Disturb sign one morning as I was in the middle of an important conference call. The next thing I know, I’m getting a call from the front desk asking when housekeeping can come in. Why have a Do Not Disturb option if I’m going to be disturbed anyway? Most hotels just slip a note under the door, which is much more discrete. Overall, not worth the price given the disruptions the renovations are causing and the dated rooms. Might be a good spot if the rooms get renovated too.
We stayed two nights for a nearby wedding. Our rooms were clean and comfortable. The decor was cool and urban. The bathroom does need a good updating, for example, the bathtub/shower combo feels like it’s from the 80’s. The shampoo/conditioner/body wash were a good quality brand. We ordered breakfast and it was delicious and service was exemplary. In fact, everyone I encountered during our stay was very professional, yet warm. Parking is terrible as it’s a few blocks away. For the price point and location, it could use more service offerings. Perhaps valet?
Class Act - Could Not Ask For More!
Can I just say that the GM Michael Musarra and his team are incredible. I left my Airpods at the hotel - when that happens you pretty much assume they are gone and never to be seen again. Michael was so helpful in tracking them down, along with his team - they were returned safe and sound. What a stand up team through and through, and they went out of their way to help me. Separately, the stay was great. Yes, the place is under massive construction at the moment, but I was upgraded to a beautiful suite with a fantastic view. The team was so friendly. Nothing but positive things to say and will be back soon.
Pre cruise stay
Located in the quiet heart of the financial district this hotel is really close to a lot of the things you'd want to see. The Uber from SFO was less than $40 and took less than 30 mins. The hotel is going through a renovation so the entrance is on Clay Street and is a single door with the reception in the basement. The guys on reception were really friendly and got us up to our 11th floor room without delay. We were upgraded as we'd booked prior to the renovation being advertised so had a room which looked out to pier 27 along Battery Street and a side window out to the Bay Bridge and Oakland beyond. The upgrade included complimentary breakfast vouchers for the inconvenience of not having a restaurant or bar. There is a menu in the room and you call Guest Services when you want it to be delivered. Quite pricey if ordering 'normally' the American plate at over $50 per person per day inc taxes. Nice start to the day though. There is a list of local eateries in the room to assist with mealtime. You're not far from a Starbucks, Subway and McDonalds. There's a 7/11 close by too. You'll not starve but you will need to venture out. Plenty plugs and USB points available. Big TV with some decent film channels and sports. Water was replenished daily and the room was also cleaned daily too. Shower and bath come with the usual accompaniments of shampoo, conditioner and body wash. Big Bus tours stop close by down Embarcadero. The old ferry building is further down the road with all the artisan food stalls/shops. The BART on Market Street is close and is easy to use. There are people in booths who will help. Fisherman's Wharf is as touristy as you'd expect. The seals and sea lions stink but are a must see. Alcatraz is as great as you'd expect. Go. And the GG is just spectacular when you see it for the first time. Lots of homeless people around but they were no problem and there are many more friendly people to alleviate any issues on that front. Go to SF at least once and stay at Le Meridien for a great base, especially once the works are complete.
Hotel is under serious construction, although the pictures on the website still show the restarant, bar and lobby as open and attractive. (Even the fitness center has been relocated to what ammounts to a regular guest room). They deceptievly offer only non-refundable reservations so that when you find out there is no service other than breakfast roomservice and no open common areas they keep the full cost of the rooms when you cancel to stay at a hotel that offers more than just a bed to their guests. I probably soent 50 nights in this hotel and will never. ever spend another night there.