General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2514 reviews
A nice surprise downtown
What a lovely hotel and staff. Our check-in was swift, and our room was upgraded to a room with a wonderful view of Coit Tower and the bay. The bell staff ensured we had great directions and felt safe. The room itself felt luxurious without being pretentious. The bed was very comfortable, and we had a great sleep after a busy day of shopping. I'll be back next time I am in San Francisco.
Love the updated rooms
Love the new renovation. Great, clean design. If you need to be in downtown SF this feels like the best spot. Slightly removed from Market Street but a short walk from everything and close to Ferry Market.
Great location and hotel in heart of SF
Just such a great location. My room looked out a a gorgeous skyline (ask for an upper floor) and the room itself was so well laid-off and roomy. The bed was very comfortable and the bathroom was very modern and clean. It is also 2 blocks from a Michelin rated Greek restaurant that was the best I have ever been to. Also the hotel staff were terrific. In fact, I had a major problem with a lost laptop and the hotel staff person showed me how to locate it on an app. Now that was way above the call of duty and I was so grateful for the help. Would gladly go back when I visit again.
Transition to The Jay - not very customer friendly
Le Meridien is in the process of transitioning to The Jay (still under Marriott umbrella). During the transition, the hotel continues to host guests. However, normal services and amenities are not available and there are a number of added inconveniences. Frustratingly, there was no mention or warning when booking the room, or prior to the stay, that some of the amenities would not be available. For example, there is no restaurant, no room service, no bar, no mini bar. Arrive late after a long flight looking for something to eat or a drink? Out of luck. Guests during the transition will have guest room accounts closed and mobile keys deactivated on Tuesday. You must stop by the front desk to get a physical key prior to deactivation on Tuesday night. If you would like a copy of the folio thru the transition, you may pick up Wednesday morning. Importantly, guests must stop by Wednesday afternoon to re-establish a new method of payment. What a hassle. While the room renovation was done reasonably well, I am disappointed with this experience.
Best SF Stay in a While!
Even with construction happening all over, this was one of the most comfortable stays I've had in the city in a while. The rooms have been recently updated and have gorgeous views and are incredibly comfortable and clean. Location is fantastic and can't be beat for walkability and access to landmarks. Service was courteous and quick. Will definitely make this our go-to for any future stays.