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Customer Ratings & Reviews
TripAdvisor Traveler Rating1919 reviews
This hotel has a great location. It’s right on the water and there is a nice path for walking. I saw ducks and other birds. The staff was nice. The restaurant was decent. The atrium is nice. The rooms themselves are a bit dated and could use a rehab project. But I had a nice stay.
NIce place, great service but a chilly room
This was a nice hotel! Very clean, great very friendly staff and the food & cocktails were very good. My only issue? The room was FREEZING!!!!! The sticker on the wall next to the thermostat said it all! You are on central air and the temp is pretty much what it is, really? If we do come back I'll bring an extra blanket!
Hot room. And I mean hot. AC does not cool it at all. Not just our room but the entire floor. Bed slanted to the left I don’t know how I didn’t roll off. Do better Hilton. Stay here if you want to lose weight by sauna. Asked front desk, no one knew how to fix the hotness issues. Useless. Better stay somewhere else.
Beautiful atrium, spacious two-room suites, warm indoor pool
Beautiful interior. Really appreciated the atrium, the warm colors, the room size, and the view of the bay. It was really nice to receive the drink tickets too - so that even though we missed the manager's reception, we could still enjoy $4 off any drinks out in the atrium. That was a nice touch! The morning made-to-order omelettes were delicious, and even though there was a line, we were impressed at the process they used to serve so many people. And of course, we come for the pool (thank you for making it warm so we can actually enjoy it) and the hot tub - which our 13 and 16 year olds really enjoy. The only small items I recommend to improve are newer/fluffier pillows (these were soft but very lumpy, probably from being washed a lot), and better breakfast potatoes (versus dry crunchy processed little squares). Overall, a great stay and experience. The atrium, the murals, the water fountain, and koi pond are just gorgeous and we marvel at them every tme we stay here.
Embassy Suites by Hilton San Francisco Airport Waterfront
Embassy Suites by Hilton San Francisco Airport Waterfront was pretty good: beautiful surrounding environment, nice interior atmosphere, large guest suite, plenty of amenities, quiet and safe. The only two things that below my expectations: low shower water pressure (too low!), and spotty Internet connection (most of Hilton properties are like this). Otherwise, Embassy Suites by Hilton San Francisco Airport Waterfront is recommended.