Take in the vibrant energy of this iconic Union Square hotel located in the heart of downtown San Francisco, just steps away from Chinatown and Nob Hill. Indulge in delectable dining, the finest shops in town and exceptional resort-style amenities.

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Hotel Advisories

Advisory A tip for GPS navigation devices: Input the address 222 Ellis St. for guidance to the hotel's valet and self parking entrance.
Advisory A mandatory $25 PLUS TAX per room per night Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Mandatory Destination Charge will be added to the room rate and includes: Premium guest internet access; daily $25.00 food and beverage credit for use in hotel restaurants and bars; daily $25.00 credit to Tower Tours to be used for tours including bus, Muir Woods, and wine tours.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 4704 reviews
  • 3.0 star tripadvisor rating
    Upgrade not honored

    Overall nice location in the center of the city, walking distance to many great restaurants museums and shops. Friendly staff, however I did not like the way they approached the upgrades. I'm hhonors gold member for more than an decade, the night before checkin got an email that gave me the option to a skyline upgrade for an extra 16$ a night which I applied to. The day of the checkin the skyline room is available but now they askedme to pay 64$ a night and the front desk claimed they gave a me free upgrade to their deluxe room( which I booked initially and really is a regular room with a minor view of the highway) so I declined. I then discovered a hhonors colleague of mine checked in the same night and got a free upgrade to the skyline room. So not happy with this service.

    Jan 26, 2023
  • 4.0 star tripadvisor rating
    Good business hotel

    Right in the heart of Union Square and about a 20 min ride from the airport. Staff at the desk is excellent and overall service is very solid. The layout of the hotel can be confusing as it is huge. You will see homeless people around the hotel but nothing that different from any other large city.

    Jan 14, 2023
  • 2.0 star tripadvisor rating
    Very dated rooms

    Poor customer service. Everywhere else in San Francisco the service has been excellent. Shabby room in need of refurb. Tried to make us pay for an upgrade to a room we had already paid for! Concierge unable to help with local buses, we knew more than her!! Good location but heaving with people at a conference when we arrived.

    Jan 13, 2023
  • 5.0 star tripadvisor rating
    Short week in San Francisco

    Just two blocks off Union Square proper this is a very modern yet comfortable Hotel. The lobby and facilities are up to date and the bedrooms are cozy. We had a 30th floor view of the Bay Bridge and the business district. From the "CityScape" bar on the 46th floor there is a spectacular view of most of the City. The night lights are amazing during the holidays. There is even a night video display on the SpaceForce Building. Security was very good with doorman inside and out.

    Jan 09, 2023
  • 4.0 star tripadvisor rating
    Business hotel, but great for families!

    Although this is primarily a business hotel, it worked great for us as a family. Friendly check in, updated spacious rooms that comfortably fit 5, and we really enjoyed the grab and go. A lot of reviews complain about the area, but the truth is you’re super convenient to union square and it’s very safe.

    Jan 07, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319