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Resort Details
Hotel Advisories
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
4873 reviews-
Best Check-In Experience
I arrived at the Hilton late Thursday evening ahead of a business conference in San Francisco. I had some arrangements and complexity as I am travelling with a team, some of whom had changed travel plans. I met Larysa who was managing the late evening check ins at the desk. She was patient, solution orientated and resolved all my team accomodation questions. It was a really positive experience ahead of a busy week! Thanks Larysa and thanks Hilton Union Square.
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Horror at the Hilton.
When we arrived the site was masked by a black mesh so you couldn’t see in or out. Why ? Because Hilton Failed to let us that the site was being picketed by its employees over wages and health benefits. It was horrible experience to arrive to a facility we put prior notice. It was a disgrace to the Hilton brand and family. No family with kids or even with should ever have to experience the conflicts of a sticking facility.
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Good location, large hotel, make sure there isn’t a strike going on.
Stayed at the Hilton Union Square for a weekend visit. This is one of the largest hotels in the city and does a lot of conventions. Rooms are comfortable and typical Hilton standard. Rooms are clean, although I had to request housekeeping after my room was not cleaned after 2 days. Great location and close to BART so getting to SFO is super easy. Should be noted that when staying, service workers were on strike so the hotel was using temp staff for most roles. With that in mind, I would definitely stay again once the strike is over.
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Little value for money - stricker are not guilty :)
I have visited this hotel regularly for more than 30 years and prices have increased, the quality has not. My room had a small window facing a corner wall 3 feet away, one of the lamps was out of order and in general I did not feel this was worth 350$ per night. On the sunny side the shower was ok and the personnel helpful. Noise from the strickers.... well I had been prevented, little harm to me and good luck to them. Unreasonably priced breakfast but happily I got it for free thanks to a voucher I was given when arriving, it was a cheap and good buffet breackfast after all..
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Enjoyed downtown San Francisco at the Hilton Union Square...
Great property in great location. Checked in there after a disaster at another property across the road. Central location to explore the heart of San Francisco. Staff very helpful, special mention to Javier from Barcelona on the Concierge Desk whose knowledge of the area and best places to eat was spot on !!