Daily Mandatory Destination Charge includes: Premium guest internet access; daily $35 food and beverage credit for use in all hotel outlets; 2-hour e-bike rental for up to 2 guests.Daily Mandatory Destination Charge includes: Premium guest internet access; daily $35 food and beverage credit for use in all hotel outlets; 2-hour e-bike rental for up to 2 guests.Don’t just visit San Francisco, experience it. Located in the heart of Union Square, walk to world-class shopping and dining, museums, and tourist attractions like the world-famous Cable Car. Enjoy our grab-and-go market Herb N' Kitchen for anytime snacking, or relax in one of our two restaurants. You can even take a dip in our heated outdoor pool and spa. Before settling back into your room, see San Francisco from our perspective at our top-floor lounge Cityscape.

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Resort Details

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Hotel Advisories

Advisory A tip for GPS navigation devices: Input the address 222 Ellis St. for guidance to the hotel's valet and self parking entrance.
Advisory A mandatory $35 PLUS TAX per room per night Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Mandatory Destination Charge includes: Premium guest internet access; daily $35 food and beverage credit for use in all hotel outlets; 2-hour e-bike rental for up to 2 guests.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 0

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 4825 reviews
  • 3.0 star tripadvisor rating
    Nice star but very very dated room.

    Check in/out Staff were very friendly . Hotel is safe inside with lots of security guards. At night they will check for room keys before allowed entry. There was SFPD on sites too. But once outside the hotel, there were lots of homeless wandering around even during day time. The room needs a serious refresh. The shower water pressure was really weak, temperature fluctuated badly, water drainage was chocked. The power sockets were faulty( electric shocked my smart watch...). The pillows smelled really bad... There was a $35 plus taxes destination amenity fees. You can have a $35 dining credit to spend too. The check in lady didn't tell us on check in so we missed claiming the first day 35 dollars dining credit.. still made us pay.

    May 28, 2024
  • 3.0 star tripadvisor rating
    60-90 minute check in on Sunday.

    Disappointed is a good word. Check in was slow even with Hilton honors. Nothing worst than a long morning in airport and then 2 hours with wait to get in your room at 3:00.... Room is nice and comfortable , hotel is a little run down. No pay per view movies. Stay off street side of tower 3. Pretty noisy late night. 2017

    May 12, 2024
  • 2.0 star tripadvisor rating
    Great staff, but not worth the price

    I am just finishing up a week-long stay here (was here for the RSA conference). I'll try not to make the review too long, but hopefully it is helpful to people. Let me start by saying that the staff I interacted with were great. Friendly, always willing to try and do what they could to help. If I were just rating the staff, the review would be five stars. For personal stays (meaning not funded by your company), unless you need the points/nights/stays to secure your HHonors status, I would pick another Hilton (say Parc 55) or try for the Marriott or Westin just a few blocks away.. This is one of Hilton's convention hotels, which means that all of the services and pricing is geared towards extracting the maximum amount of money from people who will ultimately just expense everything anyway. Your HHonors Gold or Diamond status is meaningless to this Hilton property as you're not the kind of client they are focusing on. Here are the reasons why I rated Hilton so poorly: House Keeping Cleaning Times * The hotel loses one star when housekeeping starts knocking on doors at just after 08:00am. The first time was on a Sunday. There's no reason to do that on a Sunday for a guest who isn't checking out. * On the Tuesday, after just coming back from the (very nice) hotel gym, I had barely gotten into the shower before they entered my room. I screamed at them to get out, which they then interpreted as me not wanting my room to be cleaned. * On Wednesday, they made the bed, but they used a sheet with holes in it No Executive Lounge * There is no Executive Lounge at this property. I sort of get it, when you are focused on conference attendees, they probably did the math and decided they couldn't afford a lounge. * But the Westin and the Marriott properties nearby manage to have lounges - more on this in a moment. Food prices at property * Food at the property has an insane markup of 20-30% compared to the surrounding area. * Breakfast is overly expensive. They want $60 for a very basic buffet breakfast at their Poached restaurant (including a mandatory service charge). Even if you are Hilton Diamond and get the $18 daily credit (save that credit for the $8 coffees or $6 bottles of water), you're paying about $40 for breakfast. If you decide to skip it and get the hot items from Herb & Kitchen and an orange juice, expect to pay $30 for breakfast. * I recommend to skip the Hilton entirely for breakfast, as you're surrounded with awesome cafes (Pine, Mason, and Taylor St) where for the same $30-40, you'll get cooked-to-order breakfast instead of the assembly line limited buffet. I was chatting with some people in line to get seated at the Mason cafe one morning, and it turns out that 40% of the queue were Hilton Union Square guests (we had a good laugh about that). * Interestingly, some colleagues over at the Westin informed me that due to their Bonvoy Elite status they got breakfast at the Westin Club. I can tell you that they get the same breakfast items for free that the Hilton charges for. In summary, I don't think hotel is a good value for leisure travellers, Hilton HHonors Gold or Diamond members, most business travellers, or for people attending conferences not on the property itself.. I think you can get better value elsewhere - including at other Hilton properties in the area. Would I stay here again? Maybe, if the reason was a conference located in the hotel itself. Once you have been to enough Hilton properties around the US and the world, it's just obvious that this Hilton focuses on the niche conference attendee market. If you aren't in that use case, then there is very little value to stay there .

    May 11, 2024
  • 3.0 star tripadvisor rating
    Soul destroying

    As with most Hiltons, this is rough around the edges. Staff were grumpy on reception, simple questions seemed to confuse them. They never smiled. Room was a good size but dull. Parking is over $70/day! There was loads of space when I was there. Location is right in the edge of Tenderloin so I was told to be extra careful (although that applies to most of SF sadly). No restaurant. There is a shop/cafe which is 24hrs which is great. Prices are eye watering though. $10 for a small bottle of smart water. Bagel and a coffee is well over $20. I’d avoid the place.

    May 03, 2024
  • 4.0 star tripadvisor rating
    Good location

    Enjoyed our one night stay here, overall a good experience. Room was on the 16th floor, large,clean with everything we needed. Staff were very helpful and friendly. We watched the sunset from the bar on the floor 64 while drinking a very nice local Pinot Noir.

    Apr 29, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319