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Customer Ratings & Reviews
TripAdvisor Traveler Rating1876 reviews
One of the best Concierge experience ever
I have stayed in too many hotels across the world on business that were not memorable but this one is ……the staff were fabulous. But there was one person who was just outstanding Jennifer the Concierge nothing was too much trouble and she got us into restaurants that were not taking bookings sourcing something to take home to my Nephew she went over and above.
Great place to stay
The overall stay was a very pleasant one. The general location of the hotel was excellent. Just a quick ~5-minute walk, and you are at the wharf. The hotel provides paid parking, which is a norm across, and you can keep the car even after checkout, depending on when you checked in. The room we stayed in was on the 5th floor, and outside the window, we did not have any great view, but have to say it was also not blocked by any buildings. The hotel had a restaurant in its lobby, and it was reasonable. However, you also have many options nearby in walking distance. We loved our stay and the hospitality from the hotel.
Great Location + Staff and Service
I was just staying here for Outside Lands and this was a great stay. The staff was super accommodating of all of my request and explained everything I had questions about. The location was great for walking and there was easy access to trolley cars if you wanted to hop on one and go around the city. The hotel restaurant/room service didn’t have many vegan options, but they were accommodating to the best of their ability. Hotel is super clean and I felt safe walking around the area at night as a female solo traveler. Would definitely stay here again if I ended up going to the festival next year.
Great Location & Comfortable Accommodations
A great two night stay at this Marriot property. Perfectly located near Fisherman's Warf tourist area and water. The restaurant was pricey, but there are plenty of good food venues nearby. The staff was very nice and helpful. We also liked the secure parking.
Avoid at all costs.
I mean who’s writing these reviews this place is a total dump. Old worn out rooms with beyond rude customer service. Being an platinum elite Marriott member I thought we would give this location a try since we were passing though SF with our pets and boy did I make a mistake.