Valentin Imperial Riviera Maya - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

19963 reviews

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  8 th trip

  We are repeat visitors to Valentin- 8 visits I think this was our best so far So many different elements make a great vacation and Valentin hits them all Check in- fast, comfortable, friendly Transportation- Buggy drivers are friendly and prompt and readily available Room- 2nd floor Golden- House keeping was wonderful-rooms are great and from mini bar to cleanliness to tun down service we had zero issues Food- Breakfast we did buffet and room service Lunch- Mar and Tiara Dinner- French and Italian They we all awesome We spent most days in the primary pool in the quiet side Bartenders were fast and friendly I can honestly say this was a 7 day trip with not one complaint Thank you

  Nov 05, 2026
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  Tropical, Clean, Great Food/Drinks, You Choose Quiet/Relaxing OR Fun/Party Area. WE'LL BE BACK !

  We stayed for 4 nights. Upon arrival the staff greeted us with ice cold washcloths, lots of smiles, assistance, and champagne or any drink request. Check-in was easy, and luckily our rooms were already available. Golf cart transport was consistent if needed, just a call away. Concierge is located at each building entrance. Rooms are comfy, cozy, clean and spacious. We stayed in a Golden Jr. Suite. Very tropical vibe, and beautifully manicured. We felt it was a good value. Every area was always clean, consistently maintained. There are quiet/relaxing pool areas, and also the energetic/party music/games/activities pool area which was great; you get to choose. Service was awesome everywhere we went. We had dinner at the steak/seafood, Italian, and Hibachi restaurants. All of which were very tasty. Hibachi (Ginger) was the only one that required reservations, which needed to be made at 10 a.m. with the concierge and on the same day as dinner. I felt a little anxious about that, but it worked out. No dinner reservations needed was new to us, and I have to say I think I like it better. There were 7 in our group so we expected a wait time, even then it was only a 10 and 20 minute wait. Smaller parties were seated right away. We were very pleased with room service menu as well. If there was any issue or concern they addressed it right away. Shows start at 9 pm so if you are wanting to attend, have dinner by 7 pm. Nightly DJ in the little plaza area was always fun. We have been traveling to this area over the last 20 years and like to stay in different resorts, but I'm positive next stay will be at Valentin Imperial.

  Oct 28, 2026
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  Just great!!!

  Our vacation in Valentin was amazing 👏. We really enjoyed our stay. The hotel is great from the smallest things. Territory, beach, ocean, room, nature, animals, pool, food, service, everything was perfect 👌. We love this place so so much ❤️. Now and from 9 years ago, when we were first time in the hotel. The new borne 🐢 turtles are so cute. We were lucky to see this moment. ❤️❤️❤️Such a wonderful place.

  Oct 22, 2026
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  Book now. Outstanding.

  Do not hesitate to book this amazing resort. This is our second time this year and it just gets better. We had our wedding here this time and it was magical. The wedding co-ordinator Fernanda was amazing, so helpful and made our day perfect. Thank you to the lady in the hair salon for doing my hair and making me feel so special. The food is a highlight for us. There were some restaurants we weren’t so keen on, the Mexican and Asian but the others were outstanding in quality. The coffee shop is excellent. The staff are just so friendly and can’t do enough for you. The main pool can be very busy and loud but there are two other quieter pools. We loved the beach. Plenty of activities to do if you want. We stay in the basic room as we don’t spend much time in there and find this is plenty big enough and everything we need. Coming from the UK the upgrade prices for other rooms make the holiday very expensive. We will be back

  Oct 21, 2026
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  Not worth the hassle!

  Fourth Visit, Last Visit. Absolutely Disappointed in Valentin Imperial! We've stayed at Valentin Imperial four times, and after this experience, I can confidently say we will NEVER be back. We spent five nights in one of their Dunas Suites, paying extra for what was supposed to be an upgraded luxury experience. What we got was five days of plumbing issues, a room where nothing seemed to work properly, and a management team that apparently has no interest in taking care of its guests. Every single morning, we woke up to a nearly empty private plunge pool. Every day, we had to call the front desk to have it filled, only for the water to be so cold that we couldn't even use it. So much for paying extra for a private pool! The shower and bathtub were another nightmare. The water pressure was so inconsistent that I spent 45 minutes trying to fill the bathtub, and there still wasn't enough water to turn on the jets. After multiple complaints, they finally addressed the pressure issue, only for us to lose hot water. Once they managed to fix that, the shower stopped draining and flooded the bathroom. And if all of that wasn't enough, we had a sewage smell coming from the bathroom sinks. Exactly what you want when you're paying for a luxury suite! But as frustrating as the room was, the complete lack of accountability from management was even worse. We reported these issues repeatedly to the concierge, front desk, and lobby manager. Every single person passed us off to someone else. Nobody took ownership, and the problems continued. Twice, we were specifically told a manager would contact us. Not once did a manager bother to reach out. Instead, we'd receive calls from the front desk asking how everything was going, forcing us to explain the same problems all over again. It became almost comical how poorly this was handled. We didn't come on vacation to spend our days calling maintenance, chasing down managers, and dealing with plumbing issues. We paid a premium to relax and enjoy ourselves. What makes this even more disappointing is that this was our FOURTH visit. We clearly loved this resort enough to keep coming back, and we were willing to spend more money for an upgraded experience. Apparently, being a returning guest means absolutely nothing here. My advice: DO NOT waste your money upgrading to a Dunas Suite. The amenities we paid extra for were either unusable or malfunctioning, and the resort made virtually no effort to make things right. Valentin Imperial has gone from a resort we looked forward to returning to, to one we have absolutely no intention of visiting again. Four visits, and this is how you lose a loyal customer. Extremely disappointing.

  Oct 20, 2026