This all-inclusive beachfront resort boasts the ultimate family fun in Cancun with a beach and pool park, water slides, Yucatan Jurassic River, arcade, kid-friendly restaurants to satisfy the pickiest taste buds, and much more. Nestled at the north end of the hotel zone, Oasis Palm has powdery soft sand and calm, shallow waters perfect for kids to splash around in. While the kids are enjoying unlimited fun at the supervised kids club, parents can reconnect with a romantic dinner, spa treatment, or night on the town.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 15 miles

Property Information

Buildings: 1
Floors: 8
Total rooms: 452

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers or student groups.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Advisory Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).


* Please note the legal drinking age in Mexico is 18.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5527 reviews
  • 5.0 star tripadvisor rating
    EXCELLENT TRIP

    I Will Definitly come back! THE WHITE BOX was excellent ! ENRIQUE CRUZ (WAITER) AND NORA VAZQUEZ (SUPERVISOR) WAS GREAT! We had NEW YORK STEAK AND The mash potatoes tasted home made and we also had BEEF which was like PRIME RIB and it was GREAT as well even the sauces were good. THE PRESENTATION OF THE MEALS WERE BEAUTIFUL. Actually we were trying to decide if we wanted to eat there and ENRIQUE Encouraged us by saying you will not regret it...and we did'n't regret it...we're going back Tomorrow for breakfast and lunch.... Oh the beef was so tender it fell of the bone..... Our room was a basic room not expecting an ocean view, But when we got to our room we had a full ocean and pool view...IT WAS SIMPLY BEAUTIFUL!

    Jan 31, 2023
  • 2.0 star tripadvisor rating
    wouldn't stay again

    We had very high hopes for our first family trip (we have traveled previously but without our kids) Check in was confusing because of the two resorts on the same property. Once we got to the Oasis Palm check in it went well. We were hours past our estimated arrival time so we quickly went up to our room to drop off our bags and get changed so we could get our kids some supper. We headed to the small buffet and were very disappointed in both the quality and quantity of the food. That was the only time we ate at the small buffet. The morning buffet at the sens was very good but the supper options again were lacking. Most nights our children ate fruit loops. It was the first resort I have been too that everything was always an upgrade. They are constantly trying to sell you bottles of wine. There is also only some items you can order off menus without being charged for them. Also depending on what resort you are staying at made some restaurants are unavailable to you. The rooms are quite outdated but I can overlook that because it was clean and we mostly are only in the rooms to change and sleep. Our patio door was incredible hard to close and there was no outdoor handle so we were unable to close our door completely when sitting out our balcony. You could not push it from the outside because it was incredibly sticky and we even tried to wash it off and couldn't. The AC was ice cold. The pools are freezing cold. The swim up bar on the Oasis side was always empty because it was so cold. Not many kids in the pools because of the temperature of the water. Also very limited seating near the pools and the beach. Most of the time the chairs remained empty the entire day but claimed with towels. If you don't reserve a chair by 8:30am you will not get one. The staff was great. We had get service from the bar tenders and the waiters at the restaurants. The cleaning staff did a great job cleaning our rooms but even when asking it was had to get the fridges restocked. If you are booking excursions, make sure you book through the resort. They were GREAT. Do NOT book through sunwing (nexus tours). We had nothing but problems with them. Any excursion we booked through the Oasis tours went exactly as planned. They have staff there from pick up until late in the evening so any issues that could occur can be handled right away. We were told our sunwing excursion we would be picked up at 6am and they never came. Unable to reach the rep until he arrived at 8am by then we missed the entire tour. Even though we did not book through the Oasis reps they were trying to help as soon as they realized we weren't picked up so we booked the rest of our excursions through them.

    Jan 26, 2023
  • 4.0 star tripadvisor rating
    Family vacation Grand Oasis Palm.

    Nice resort, plenty of food options. Staff were Amazing!!!! My 8 year old loved it and didn't want to leave. The only downside is that it is mainly for younger kids under 12, my 15 year old was bored most of the trip. For excursions book with Jorge Chan at the towel desk, great guy and gave a very good price for everything we wanted to do. Stay away from the guys on the beach trying to sell excursions they always over priced especially the company FUNTASTIC ADVENTURES.....(stay away).

    Jan 24, 2023
  • 5.0 star tripadvisor rating
    Wonderful bartender

    My husband and I had some drinks at the bar thwt Uziel works at and he had great customer service and his cocktails are exceptional. He made sure we were taken care of and checked on us frequently. We will visit the resort again in the future.

    Jan 20, 2023
  • 1.0 star tripadvisor rating
    Think twice before you go!!!

    On check in we was waiting for 40 minutes , because person on front desk cant charge our credit card. keep saying us that credit card is not working, We trying 2 different cards and not of them not working. Untill manager came and explain him that he was using American Express credit card machine instead of Visa/mastercard machine. Was fun for everybody except us. Property under constraction , very noise all day long. Food discusting, mostly vegiables. Wine undrikable att all. If you not tip to the waiter they not seeing you at all. All barmens and waitresses a vey rood. We book one of the propert fancy restaurant the say that house wine id not available and you have to purchase for additional cost.

    Jan 20, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319