The best entertainment for the whole family is at this charming Oasis, featuring an excellent location by the sea of Cancun. Here, children and adults have fun at Pirata’s Bay adventure zone, The Arcade videogame hall, or the Yucatan Jurassic River prehistoric river. Another attraction is the magical KiddO Zone, specially designed for the joy of the little ones, always cared for by expert personnel. Moreover, while the children have fun, the adults get to taste delicious dishes, beverages, and snacks in our restaurants and bars.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 15 miles

Property Information

Total available rooms and suites: 130

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory This hotel does not accept Spring Breakers or student groups.
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Advisory Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $72.62 MXN (approx. $3.92 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 185 pesos (approx. $10.8 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.

Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).

Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.

- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.

- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).


*Please note the legal drinking age in Mexico is 18.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8288 reviews
  • 5.0 star tripadvisor rating
    Le Petit Chef dinner at Grand Oasis Palm

    Bartolomeo and Victor were amazing with our dinner at Le petit Chef. A family of four with an awesome interactive dinner! Our trip from Chicago was well worth it. Great food and atmosphere staff was very friendly. I wish this experience had more publicity on the site. I found it as I was trying to book dinner reservations. Yes, it’s extra, but the food the best dinner we had at the Grand Oasis Palm!

    Jun 12, 2024
  • 2.0 star tripadvisor rating
    Lacking

    If you only care about the pool, beach, and shows then this place would be fine for you. We had many issues with our room. Our door was broken and would not stay shut. They made us wait on maintenance to come fix it 2 different times instead of just switching rooms. The shower was messed up to where we could use ONLY the shower so turning off and on was difficult. The tv and WIFI service would not work which was not a big deal. It took forever to find out how to get beach towels and no one could directly tell us until asking at least 4 people. The staff is entirely too pushy to do the 'breakfast' for timeshares. The pirate ship does cost a lot to do it. It is hard to find some amenities like the gym, kid zone, where the shows are each night. We booked through Oasis palm and was 'upgraded' to SENS for adults only services that did not benefit us because we had both of our small children and could not take them. The food was fine. We did not get our luggage for hours after arrival and had to track them down. Poor service. The mixed drinks were mostly not good. The arcade is very run down until their pictures. The 'upgraded' SENS side.... room was very old and run down and we had to walk all the way over to the Palm side to do anything for the kids. We did love the Coffee shop and the ice cream available. Make sure you wear a cover up or towel in the coffee shop or they will make you leave. (The sign just says you cannot be wet and must have shoes.) Our vacation was a HASSLE but the pool, beach, and shows did make it better. We would not stay here again. We talked to a few others with similar issues as us.

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Love sens and le petite!

    el gran oasis Sens fue lo máximo. We were here for 8 days , 7 nights and wow. It’s our 3rd time here as a family and we loved it. The beach is beautiful, clean, and everyone is absolutely so hospitable . We decided to do “le petite chef” With our 8 and 6 year olds and honestly it was an absolute amazing experience. Bartolomé and chef Victor were out of this world so good from start to finish and made this experience so unique. I recommend it if you have kiddos that like interactive experiences!

    May 29, 2024
  • 5.0 star tripadvisor rating
    Wonderful

    Le petit chef was really good and nice too!! It was wonderful and beautiful to enjoy!! It was nice and really enjoyed the chef too, they were very nice and wonderful!! The food was good and delicious! We enjoyed the food so much and really liked it!! Definitely we will come back!!

    Apr 24, 2024
  • 1.0 star tripadvisor rating
    Awful service

    Awful service on front desk, no possibility to reach the reception. I did not come because of serious reasons, and informed hotel immediatly on Booking and the hotel did not answer any letters, and even no respond to emails from Booking, also no answer on tel in Panama which placed on Booking and website. The hotel did not return any money. So service and respect is on the lowest level. I ask hotel to return my money and to answer to me on Booking (booking number 4255116927). Trying to reach hotel already two months.

    Apr 17, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319