Luxury, comfort, and expansive spaces are some of the defining features of this all-inclusive resort, located on one of the most beautiful beaches in Cancun. The Pyramid Cancun offers daytime and nighttime experiences, diverse activities, spectacular shows, and haute cuisine restaurants that will surprise and delight the most demanding guest. While the resort welcomes families, it also features ‘The Sian Ka’an Cancun’ – a wide array of adults-only offerings including gourmet dining, upscale bars, private beach clubs, captivating entertainment, and opulent spas.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport : 10 miles

Property Information

Buildings: 3
Floors: 6
Total rooms: 442

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory STUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
Advisory STUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Advisory Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $72.62 MXN (approx. $3.92 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 185 pesos (approx. $10.8 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.

Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).

Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.

- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.

- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).


*Please note the legal drinking age in Mexico is 18.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 16897 reviews
  • 1.0 star tripadvisor rating
    Not our dream vacation

    One good thing I can say is it is a beautiful, well kept resort. Outside, the landscaping is lovely. There are pairs of peacocks wandering all over. Unfortunately, that is all that is good about this resort if you are an American over 65 years old. The majority of the guests here were young 20 somethings who were there to party, and young Mexican families. The young women seem to have forgotten their bathing suit bottoms, as everywhere we looked, there were naked bottoms and barely covered tops. Small children were seeing this everywhere as well. The web page noted 10 restaurants. You must be Pyramid level to be able to go in them. We didn't know, so we were told we could access the restaurants with blue signs. There were 2. A buffet that was barely edible, and a decent sit down restaurant attached to it that has reasonable food. The other two required reservations, and were never available. The beach had a lot of seaweed, and erosion. The water was a Caribbean blue. However, there were over 30 steps to get down to it, uneven, wet, slippery, and no hand rails. We went down and up one time, but it was treacherous and scary, and exhausting for us. NO HANDRAILS ANYWHERE. That was difficult all over the resort. Our room was on the first floor. The front desk said we had a "Sunset view". It faced a parking lot and had a giant palm tree in front of our balcony. Terrible. Small plus was it was quiet. Drinks were weak. You would be hard pressed to get a buzz. Most of them tasted ok. You had to be pyramid to get top shelf booze too. Service staff was excellent without exception. Eager to help, very friendly, hard workers. The pools were not cleaned (debris left from night before) by mid morning. I would not recommend or return to this resort.

    May 23, 2024
  • 1.0 star tripadvisor rating
    Stay Away

    If all you are looking for an affordable trip to Cancun then you would be fine here, I guess. If you are looking for cleanliness, this is NOT the resort for you. The majority of the guests at the hotel left the or trash and half eaten food everywhere...on the tables, on the edge of the pool, at the chairs on the beach, in by the bushes, EVERYWHERE. There were staff walking throughout the property, but the trash/food was just left to linger about all day every day which caused awful smells. Tables in the outdoor restaurant were filthy, not enough staff, waiting in long lines to order food and drinks. Our room was terrible, floors and bathroom were dirty and old. The rooms need to be gutted and remodeled. There was an in-room safe, but you had to pay extra to get a lock/key to use it. Asking for help for anything was a waste of time. Entertainment closed up early every night. If you do not buy the VIP package you only have access to the lesser alcohol, which didn't seem like alcohol at all. The only good experiences we had were the bartender at the pool bar, and one of the bartenders in the sports bar...they were great!

    May 22, 2024
  • 1.0 star tripadvisor rating
    AVOID AVOID!!! Book anywhere else!!!!!!

    Unfortunately, our stay at the Grand Oasis Cancun from May 16-19, 2024, was deeply disappointing and below the standards expected of a reputed hotel. We encountered a series of issues that were handled poorly by the resort staff, leading us to advise potential guests to consider other accommodations. 1 Severe Bed Bug Infestation: Our group discovered bed bugs in our rooms, which was not only distressing but also a serious health concern. Despite immediate reports to the concierge, the response was slow and inadequate, culminating in a room change at 2:30 AM after much insistence. 2 Ineffective Response to Emergencies: The lack of urgency in addressing the bed bug issue, coupled with over three hours of delay in providing us with alternative accommodations, reflected a serious lack of preparedness and guest care. 3 Security Issues: A personal item was stolen from our table during dinner, and the response from security was dismissive. The lack of effective surveillance and interest in addressing our concerns about theft was alarming. 4 Misleading Facility Access: We were not informed prior to our arrival that access to most dining and entertainment venues required premium upgrades. This lack of transparency significantly affected our experience and enjoyment of the facilities. 5 Unhygienic Practices: The resort’s practice of minimally rinsing and reusing cups for new guests was particularly concerning, posing a health risk that seems overlooked by management. 6 Poor Customer Service: Throughout our stay, we observed a consistent pattern of poor service, from the handling of serious complaints to basic inquiries. The staff often seemed more interested in deflecting responsibility than resolving issues. This experience has led us to conclude that Grand Oasis Cancun does not uphold the standards of hospitality or guest safety necessary for a pleasant stay. We had to resort to washing our clothes in the bathtub due to inaction on promised laundry services and left the resort with a negative overall impression. I cannot recommend this resort, and we will be sharing our experiences across various platforms to inform potential visitors of these concerns. The management needs to address these serious issues to avoid future guest dissatisfaction

    May 21, 2024
  • 1.0 star tripadvisor rating
    RESORT FROM HELL

    Dear Grand Oasis Cancun Management, I am compelled to formally request a full refund for our reservation from May 16-19, 2023, under confirmation number R12067133, due to multiple unresolved issues and subpar service that significantly detracted from our expected experience at your resort. Our grievances are detailed as follows: Severe Bed Bug Infestation: Initially discovered on May 17th with subsequent worsening, our rooms were infested with bed bugs evidenced by multiple bite marks on several guests. Despite reporting this to your concierge service immediately, the response was not only delayed but grossly inadequate. The proposed solutions—changing sheets and moving rooms—did not meet the necessary measures to address such a serious hygiene threat. Inadequate Response and Service Delays: After discovering the infestation, it took over three hours in the middle of the night to relocate us to another room. The lack of prompt action and the initial dismissal of the severity of our situation reflects poorly on your establishment’s commitment to guest safety and comfort. Personal Property Theft: The theft of a smartphone from our group photo on our last night and the subsequent lackluster response from your security team further exemplifies the lack of adequate safety measures and guest support in your resort. Misleading Information and Restricted Access: We were not informed before our arrival that access to most of the dining and entertainment venues required premium upgrades. This lack of transparency feels deceptive and significantly impacts our enjoyment and use of the facilities. Unhygienic Practices: Minimally rinsing and reusing cups for new guests is concerning, especially in a global health-conscious environment. This approach to guest safety is both unacceptable and alarming. Poorly Handled Guest Complaints: Throughout our stay, we observed and experienced dismissive treatment of guest complaints, ranging from trivial concerns to serious injuries incurred on the property due to poorly maintained infrastructure. Due to these factors, our experience at your resort was not only marred but felt unsafe and unprofessional. We had looked forward to a pleasant stay and were met with conditions and treatment warranting significant compensatory action. We expect a full refund promptly. Should this matter not be resolved to our satisfaction, we are prepared to escalate our complaints through social media exposure, travel review platforms, and legal consultation if necessary. We hope for a swift and favorable response, so further actions may not be required. Thank you for your immediate attention to this pressing issue. Best regards,

    May 20, 2024
  • 1.0 star tripadvisor rating
    Not worth the money!!

    Was my 15th visit, will never return. Beautiful beach, but that's where it ends. The place has done a 180. No idea how it holds its rating actually. Rooms and food are less than mediocre. If on an all inclusive you will be treated 2nd Class as they cater to their time share crowd. BEWARE

    May 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319