Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as an urban family friendly resort. With contemporary guestrooms, the property offers a rooftop infinity pool with stunning views of San Juan Bay, hot tub and kids pool, seven on-site diverse dining options, 24-hour fitness center, a full-service spa and a 24/7 casino, the largest on the island. This hotel is ideally situated at the Convention Center District, just steps away from Distrito T-Mobile, Puerto Rico’s new premier entertainment destination offering restaurants and gathering spots suitable for the entire family. Guests can also take advantage of the complimentary shuttle to nearby beach and historic Old San Juan among many other features that makes this hotel the premier place to stay.
Additional amenities include daily Yoga at the roof top, two welcome drinks, 10% discount in the on-site Avis Rental Car, 20% discount at the Spa, complimentary wifi Internet access and a computer station to keep the guest connected. Planning an event in San Juan? This hotel has facilities measuring 35000 square feet (3252 square meters), including a conference center. Self and valet parking (subject to charges) is available onsite.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3725 reviews
No where for my baby to sleep
I booked a stay here as a Christmas gift for my husband. Back in December when I booked the hotel, I added a note that we needed 2 cribs (one for our son who is 4 months old and another for our foster daughter who is 8 months old). I called to follow up and the person I spoke with told me that we needed to switch to a king room to fit both cribs. I said “ok” and she said she’d add it to the notes. I called back again to make sure it was ok, and they confirmed it was in the notes. When I checked in, I told the staff member. I said I didn’t mind staying in a double room if both cribs fit and she said she thought it would be fine. The room itself was great but the cribs weren’t there. I kept calling and asking. About an hour and a half after we checked in, they dropped off 1 crib. I called guest services 3 more times to request the 2nd crib and I spoke with housekeeping. Then 3 hours after check in when I called a 4th time the staff member told me that none of the rooms at the hotel can have 2 cribs because of fire code. I completely respect the hotel following safety codes but I’m very upset that it took over 6 exchanges with staff before we found this out and that we weren’t told before we checked in. We would have switched to a hotel that could fit our family. Earlier in our trip we stayed at El Convento, where I also requested 2 cribs. The cribs were brought to the room right away. It’s just a major disappointment that we have to have our baby sleep in a bed with us, which isn’t at all safe, because no one could tell us about this rule until 3 hours after check in. If it weren’t for this issue, I’d give the hotel 5 stars. It is a very nice property with great amenities. It’s just really frustrating that this happened and I expect more from a luxury property.
The District Lounge
I have stayed at this location twice in the last six weeks. The staff at the District Lounge and Sushi Bar is by far the best! Hira, Natalia, Javier, Eric, Bryant, Abdel, and Sylvamarie have made this second trip outstanding! Hira and Natalia are the friendliest, most caring servers in the business. Javier makes the best drinks in the Bldg! I highly recommend visiting the team. Oh and the sushi is the best!! I cannot say enough about how great this team is! We spend a lot of the day in meetings, and to come down and interact with pleasant people is really helpful! This crew is the best!
In my vacation from January 25 to 27 2023. I would like to thank Bianca Beaz for excellent attention and service in the pool area at Sheraton Puerto Rico hotel & casino in San Juan. She is very friendly. She made us feel special. This hotel is excellent and is very beautiful. It has a beautiful scenery. Will go again.
Great Overall Experience
Great hotel. Best pool bar/cafe ever. Latin tacos were amazing. Bianca couldn’t have been more friendly or professional. Fun live music. Nice little extras like grab n go with specialty coffees. Great experience overall!
The BEST service and food!
This hotel had some of the most delicious and affordable food ate during our time in PR. The Pool Bar is a must - the atmosphere is so much fun, and the service is phenomenal. We had three different servers; Bianca, Gabriel and Jesus. All three were so much fun and made our trip so enjoyable.