San Juan Marriott Resort and Stellaris Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8294 reviews

• 

  Not as good as I expected.

  The rooms are somewhat small in the bedroom. Living room is decent and modern. Beautiful view from our balcony. The cons are as follows: there is only one outlet on one side of the bed. I could not charge my phone by the bed. Very limited menu items at the restaurant. Being here for 6 days, the menu did not include chicken. The staff are nice but I would not come here again especially for the price. I am here now in May 20th. No microwave either. This is my first night!!

  Apr 20, 2025
• 

  3 star resort with 5 star pricing

  This is a 3 star property with 5 star pricing. The service was not great and the rooms were average at best. Our bathroom tub was dirty, and the toilet paper holder appeared to be hot glued to the wall, though still loose and the touch up paint was crumbling. There appeared to be tons of locals taking over the pool without wrist bands. The checkin agent wasn’t particularly nice. The only positive interactions with staff was the valet, bellman, and security guard outside of the Casio, who joked with our kids while we walked by. The coffee shop downstairs is ridiculously over priced, 22.00 for a small quesadillas. 8.00 for a water. We paid 1500.00 for two nights and they would not allow us to check out at noon instead of 11. Ultimately we’re happy to head to the airport early. I would not come back to this resort.

  Apr 20, 2025
• 

  Beautiful Property, But Disappointing Service As a Marriott Platinum Member, I Expected Better

  I recently stayed at the San Juan Marriott to celebrate my fiancé’s birthday with our children, and overall, we had a good time. This was my second visit to the property, and I chose to return because of my previous experience and the fact that I’m a Platinum Member with Marriott. I generally expect a certain standard of service—and while there were some highlights, there were also some disappointing moments. First, I want to recognize Ivanna Santiago, who helped us plan activities during our stay. She was outstanding—friendly, knowledgeable, and professional. Her energy made us feel genuinely welcomed, and she went above and beyond to assist us with our questions. Unfortunately, not all of the staff interactions reflected the same level of service. One negative experience happened during breakfast. I don’t remember her name, but the hostess—a shorter woman with curly red hair—allowed another family to be seated ahead of us outside, even though we had arrived first. It felt very dismissive and unfair, especially when traveling as a family with kids. Another disappointing moment occurred when I went to book the Puerto Rico Night Kayak Tour. Ivanna referred me to Matilda to finalize the booking, but when I approached her, she didn’t even greet me. She simply pointed at me to wait. I patiently stood there for about 15 minutes while she remained on her computer, never acknowledging me. When she finally addressed me, she passed me a piece of paper and told me to book it myself—this, after watching her warmly assist the guest before me. The contrast in treatment made me feel extremely uncomfortable, to the point where I no longer felt comfortable proceeding with the booking. As a loyal Marriott Platinum Member, I hold the brand to a higher standard. While I appreciated the resort’s beauty and some of the great service—especially from Ivanna—the inconsistencies and uncomfortable interactions left a lasting impression. Sadly, despite being a returning guest, I do not plan to come back after this experience.

  Apr 19, 2025
• 

  Hospitality and Service ++

  After many stays over 25 years, my wife and I chose to stay here again after a long absence. We contacted the hotel in advance requesting an early check-in since it was only a 5 night stay. They responded with, they would make every effort but could not guarantee it. We arrived around 1p and were checked-in in 15min. Everyone greeted you with a smile and made you feel welcomed. We went to the room, changed and off to the beach. The staff at the beach greeted you and set you up quickly wherever you wanted. For the rest of our stay, it was always the same, a greeting, an introduction of their name, and an offer to help with any of your needs. Same with housekeeping. In the morning when I went for coffee at their cafe, the girls, remembered me from years past and greeted that way. BTW, the lobby area has been re-done with an open space, fresh, feel. Very nice! Can't say enough about our short, but great stay! Service and hospitality rein supreme!

  Apr 13, 2025
• 

  Loved this hotel. Will definitely return.

  A beautiful hotel with top notch amenities, staff and food. Our Marriott status gave us buffet breakfasts which were outrageous. The location is great. We walked to several excellent restaurants. Daily perks at the pool included popcorn, snow cups topped with syrups, liquor or both. Fresh fruit was offered to us at the lounge.

  Apr 01, 2025