Located on the northeastern coast of Puerto Rico in Rio Grande, the Hyatt Regency Grand Reserve Puerto Rico is situated on a lush peninsula 30 km from San Juan. The hotels new villas and suites overlook the ocean and have El Yunque rainforest as a backdrop. Spectacular rooms have chic and modern decor with plenty of space to relax. Guests will find the largest lagoon style pool on the island here, along with multiple restaurants and bars featuring menu items from around the world.

Property Information

Year Built: 2004
Last Renovation: 2019
Accessible rooms: 10
All rooms non-smoking: 579
Double bedrooms: 283
Executive floor: 1
Floors: 3
Nonsmoking rooms: 579
Rooms with internet access: 579
Single-bedded accommodations: 296
Suites: 6
Total rooms: 579
Total rooms and suites: 579

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed resort fee of 18% (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 17 yrs and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2122 reviews
  • 4.0 star tripadvisor rating
    Really nice resort

    Room was just as advertised. Only had one meal on property which was good but wanted to sample local cuisine. Pool and beach were great. Overall very relaxing vacation for my wife and I.

    May 16, 2024
  • 1.0 star tripadvisor rating
    Over priced and underwhelming

    I recently stayed at this property in may 2024. The property is beautiful and well maintained but overall customer service was mediocre to sub par at best. For how much everything cost they need to remove the rude staff on site. I don’t believe I have ever been more unimpressed in the Caribbean in my life. There were some amazing staff but only a few and some staff even ignored customers at the sand trap golf lounge who were making small easy requests. I love Puerto Rico but this property does not hold its value to its standards.

    May 15, 2024
  • 5.0 star tripadvisor rating
    A good hotel for conference

    The banquet was very nice, both food quality and the dinner hall. I enjoyed the local food and dessert along with the beach view in the evening.

    May 15, 2024
  • 3.0 star tripadvisor rating
    Help

    Surprised that the areas around bungalows were not keep cleaner. Staff around bungalows were not rude but could have been more friendly. Pool activities person was very friendly and helpful. Pool area was nice with plenty of room. Not the place to visit if you like to play and swim on the beach. $85 one way taxi ride to old san juan and don't travel between 5 and seven. Old san juan is a nice visit but rain kept us from doing much more.

    May 14, 2024
  • 4.0 star tripadvisor rating
    Wonderful Resort

    I really enjoyed this resort. The pool is really big, therefore, you could always find a chair and space to yourself. They provided as many towels as you wanted. The pool was clean with prefect temps. Blue pool, blue sky, warm sun and palm tress. The resort was clean which I appreciated. The rooms are clean and spacious. The AC actually worked good, which is hard to come by in the Caribbean. Housekeeping did a great job each day and we never had to ask for towels. Its expensive, however that's to be expected. The resort is secluded, therefore, a car, Uber, etc. is needed to leave the property. The food was fine. The drinks were fine. My suggestions would be to put mini fridges in the rooms. They did have a drink fridge however, it was really small. I felt as if I wasted a lot of food on my trip due to having nowhere to put my leftovers.

    May 14, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319