General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1491 reviews
Our Last Visit ……
This was our 8th trip to Switzerland. On our last night, we typically stay at this hotel due to the location of the train station and Zürich airport. We last stayed here 10/17/22 and 5/2/23-Room 3606. When we arrived to our room, it was very warm. We adjusted the thermostat, but we were unsuccessful in cooling the room. We called for assistance and a gentleman eventually came and unlocked the windows (just slightly opens since we were on the 36th floor). This was not a solution. He was able to adjust the thermostat for cool air. We left the room and spent the afternoon in the city. When we came back, the room was barely comfortable. We had a very early flight, so we just went to bed. This hotel was very clean and stylish when we first stayed here in 2018. Now it is tired and well used. Unfortunately we didn’t think to take photos. If you have a room in the tower, you will have spectacular views of the city, although the windows are very dirty. We will probably not return to this hotel on our future Swiss trips, even though we used our Marriott points. We would rather pay and stay in a nicer hotel in the city or at the airport.
Fell in Love with Switzerland
One of the best countries I've ever visited. Had my base in Zurich and toured the city, Interlaken, and Lucerne over the course of 4 days. The Zurich Marriott is located 10-15 minute walk from Zurich HB train station that you can take directly from the airport and a stone's throw away from the old town. I want to personally thank the staff at Zurich Marriott for making my stay seamless and being ever so hospitable, welcoming and friendly. The rooms are cozy and quaint, however grand sized deluxe rooms were not my expectation with being outdoors, on trains, boats, trams for much of the day :) Markus thank you so much for always having a smile and willing to go out of your way to make recommendations for the first time newcomer to Switzerland. On my second day returning to the hotel, I received a hand-delivered gift to my room a fresh baked jar of chocolates from the kitchen, a Switzerland tour book and note card. I am so overwhelmingly grateful and think this was the kindest gesture I have received to date from a Bonvoy Marriott property (I am Bonvoy premier gold member) and have stayed across global properties. Also thank you to the breakfast staff. As usual, breakfast at Marriott properties is second to none. The selection of food and beverages is amazing and great way to start off 14-16 hour days out and about exploring the beautiful countryside and Alps :) It is worth the extra expense to stay here and to have a comfortable experience. Do not hesitate to rely on trams, trains and buses in Switzerland they are run ever so efficiently and great economic means of traveling.
Decent location and fantastic staff!
What a great hotel! This was our first international trip/hotel with our 2 year old and we were so glad it was this hotel! I think it set the tone for the rest of our vacation. We were greeted by the best bellman in the world: Marco. He gave our daughter a cute little gift bag filled w/ goodies for her to play with! We stayed for 5 days, 4 nights and every time we came downstairs, my daughter would look for her new best friend, Marco :). He's so good w/ kids and very accommodating and has this casual demeanor that makes you feel like you're talking w/ family, as well as the rest of the staff. You can tell everyone just wanted to make you comfortable and assist you in anything you needed. We also used the concierge lounge and again, the staff was great! The selections could be more varied and would've loved to have access the second floor breakfast but our platinum perks did not allow for it. Every time we came in, again, our daughter was greeted by the staff (which was so nice), she really felt at home. Lucia and this other gentlemen (starts w/ a W, I think, sorry never had a chance to ask for your name) were so sweet to her. As far as location, it's about a 5-10 min walk through the park to the station, 10-15 to old town (not too bad). Would definitely love to come back and stay here again!
We stayed at this hotel after visiting Lucerne. We weren’t expecting much, just a nice place to stay near the train station to catch our train to Chur. Wow, what a beautiful hotel. Everyone was so nice and made us feel so welcomed. I mentioned it was our 25 wedding anniversary and they left cupcakes in our room ❤️. We had an early train the next morning and breakfast wasn’t going to be opened, so they packed us a breakfast box to go. I love this hotel. I can’t wait to come back and stay here the next time I’m in Zurich.
Stayed here for almost 2 weeks, never been treated anything less than special on each & ever day. Best breakfast buffet & lounge. I wanted to mention Mariela from the front desk for being extremely accommodating with my inquiries & requests, Pi for constantly checking & taking care of my room, and Marco & Matteo for giving me the best smiles in the morning & helpful with whatever I need for the day. Always looking forward to coming and staying in the Zurich Marriott.