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1844 reviews
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Nov 28, 2023We were burglarized while in Epcot!!
Probably one of the most awful experiences I've ever had. We spent the day at Epcot.on Saturday Nov 18. Got back to the hotel to discover we'd been burglarized. All electronics were stolen. The security manager, Louis Morandi, was a contril-driven narcissist who was more about giving orders than understanding/using empathy. The entire security staff that night was escorted out of our room as they treated us disrespectfully until the officers taking our report (because security couldn't be bothered) had to remove them from our room. The manager on duty was clueless. Then they relocated us to a room with no pillows and it was well after midnight with me, my girlfriend and her 17 and 13 year old and it took almost 30 min to get the pillows. We just left. Absolute disgrace of empathy, attention to detail, zero care or concern given...it's no wonder their security is complete garbage. And to top it off, our room was next to a stairwell that says " For emergency use, alarm Will sound when opened." I have video of us opening the door - NO ALARM!. I rarely ever write negative or one-star reviews but I will never be going back. This was the last night of the food and wine festival, btw. Nov 18, 2023. And no one is calling us to help us out or update any progress and it's been ten days. What a disaster this place is. Save yourself the aggravation and go elsewhere...maybe somewhere in the Disney resorts they may actually care about you. I'm sharing this review to all the sites it's listed on until they rectify this
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Nov 28, 2023Great customer service
We visited the Dolphin hotel Nov 15-19 for a family trip. We had reserved the family suite with 3 bedrooms. Due to maintenance issues, the room was not available. Elizabeth Brady, an assistant manager, Kaitlyn at the front desk and Brandon from the bell desk did everything possible to find suitable accommodations for us. We appreciate their efforts and commend them for great customer service. Thanks
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Nov 27, 2023
So Disappointed - This Hotel Should be Better Than This (and Used to Be)
We were severely disappointed in our stay. We have stayed here many times in the distant past and have always loved this hotel. This trip, we could not believe the conditions and situations we were in. Here are some highlights: - We chose to check-in with the mobile app virtual key. We waited until 6pm on the day of check in with still no response that the room was ready (despite a 4pm check-in) that we reached out via the chat. They said that our room has been ready and that the key doesn't work in the app so we had to come to the front desk to put down a CC. I explained that I confirmed my CC in the mobile check-in and they said that we still had to come to the front desk. Besides not wanting to come to the front desk as the virtual key should have helped avoid that, we wasted two hours waiting to come check in because we were not communicated to properly about this issue. - The first room we were sent to was on the 1st floor. The hallway carpet was disgusting and the hall had a musty smell throughout. We got to the room to find a do not disturb sign, which was strange. Then after the key didn't work, we realized that we were given someone else's room!!! We came back to the front desk and they acknowledged that this was indeed someone else's room and tried to give us another room on the same floor. We explained the smell and gross carpet and they thankfully gave us a different floor. - The new floor (7th) had a similarly worn and bunching up hall carpet. You could almost trip on the bunched up part. When we finally got to the room, the humidity was so high that everything was wet. We tried lowering the A/C to combat this but the humidity remained. There was no bathroom fan, so everything remained wet in that area the entire stay. I do want to point out that the staff, food, and experience at Rosa Mexicano was superb. Despite that, the hotel room experience was so poor that we decided to leave early after our Hollywood Studios party event (we checked out at about 1:30AM on the day of check out). I have never done that in my life nor have I posted any reviews for a hotel online before either. We were just so disappointed in what should have been a 4-star experience (especially for the price) that we will not be staying here again and have major concerns about the Marriott brand.
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Nov 22, 2023Great time with family!
We had a wonderful time with our family staying at the Dolphin! Awesome location, only went to Fuel for breakfast as the other restaurants were very expensive. We did order 2 pizza for room service which cost $50 with tax and fees and fed our family of 5. Bell services were outstanding with helping us. The woman who helped us at the front desk told us we could upgrade to a room with a balcony went over costs and everything and then came back and said she couldnt do it. Was strange. The pool was amazing! My kids loved it! We also used the swan boats, arcade, played pool and my kids rented a basketball. Room was clean however room service only came once and we were there for 4 days. The one time they did come they made the beds but did not take the garbage or give us any towels. We also had to call twice to get the roll away bed we signed for and also for more towels and waters. This was a pretty big Con for us but overall we had a great time and will definitely be back!
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Nov 21, 2023Over rated
Staff on front desk mostly unhelpful and unfriendly. Appeared inconvenienced when I was highlighting check in issues. I specifically asked for a room away from elevators and noise, and the first room was right beside elevator, second room was over loading bay and bin collection area which was very noisy. Third room was in a quite spot with a nice view, however I was not offered help with bags when moving rooms. Eventually one helpful staff member spoke to a Manager, however was informed I wouldn’t be obliged another room move - I explained I wasn’t a regular room mover that the initial request for a quiet room away from elevators was not met. The fan in third room was so loud (even when switched off) and-it was difficult to sleep, I didn’t bother saying anything. Beds were comfortable and rooms were clean however, very cold. Food lovely at restaurants, however not good value for money and very overpriced … $10 dollars for a btl of Corona, nearly $50 for salad, fries and a btl of Beer. Lobby area bustling and staff in shops in lobby area were very helpful. Great location near board walk and Epcot. Overall, ok experience however I wouldn’t stay here again, very dull vibe going on overall.