General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1752 reviews
Many rooms smell like mildew and AC is not working correctly.
I stayed at the Dolphin Hotel 27 - 30 January 2023. The entrance was nice, but has a weird smell, dusty attic mixed with the resort fragrance smell. Once you get passed that the lobby was a show-stopper. Very beautiful! The mythological dolphin fountain and crystals hung from the ceiling were beautiful! The common areas were very nice and clean. Check-in was quick and easy. The water taxi to Beach & Yacht Club, Hollywood Studios, EPCOT & Boardwalk Resort was really nice. There is also a bus but I am not sure if you can get back to the Swan & Dolphin. We took a bus to Disney Springs, but were unable to get back to the hotel from Disney Springs. We had to get on a bus to Boardwalk and walk back. It's nice there are stores and restaurants but, everything was very expensive. $7 for a normal iced coffee. We get a special coffee at EPCOT for less. The hallway carpets on multiple floors are either dirty or very worn out. In some places, it's starting to get lumpy in the walkways making it hard to roll the suitcases down the hallways. The bathrooms are also terribly small, you can't open the door with the bathmat down and it doesn't open all the way because of the towel bar. There is no fan in the bathroom so the entire room gets very saturated with steam when you shower. We ended up putting a towel down in front of the sink for drying off. We ended up having to switch rooms three times. When we got to our first room (4180 West), there was a man on scaffolding looking right into our window. The balcony railings were cut off the balcony and sitting in a pile on the balcony. There was a letter on the dresser apologizing for the construction and if we want privacy during the hours of 8:30 AM - 5:00 PM we should "close our curtains" and they were doing construction so it would be loud. The man on the scaffolding eventually loaded up the pile of balcony railings leaving our balcony COMPLETELY open and exposed on the 4th floor. LIABILITY!!!!! Our outdoor balcony furniture was also stacked in the corner of our room. I have no idea why they would even book these rooms, they should be offline. This room also had some issue with the AC, it was very humid and smelled badly like mildew. I called the lobby and asked to switch rooms. I asked for another balcony room, but they said I didn't pay for that so I couldn't get one. So, because the balcony wasn't functional, that's why they put me in that room?? Okay? They switched us to 3196 West and the smell of mildew and humidity immediately hit me in the face. We turned down the AC (to make it colder) and it didn't help. The more the AC ran, the worse it smelled. Our tissues and toilet paper were damp and our clothing felt damp when we were in the room. I asked for a dehumidifier and air purifier, but the hotel said they didn't have any. By the end of night two, 9pm I couldn't handle the room anymore. I was starting to feel sick and switched rooms again. 10pm Sunday night we got to 11049 East and this room finally did not smell and wasn't full of humidity. Stayed the last night of our trip and checked out Monday. Employees said people were having to move around all day because of the mildew smell complaints so it is a known issue that the hotel needs to correct. I asked if they would give any money back and they said they could only refund the resort fee bc my room rate was a contracted group rate. The advertised rate of $219 a night turned out to be $106 more a night after $14.24 room tax, $13.14 tourism tax, $40 Resort Service Package, $2.60 Resort Service Package tax, $2.40 Resort Tax- Resort Service Package (pretty sure that's the same line item charge as the $2.60), $32 self parking, and $2.08 sales tax. So, a three night stay was $976.38. They charged me $100 auth fee and then $854.10 as well on the second night. They did refund me $135.00 for my inconveniences. My bill should have been $841.38 so we will see if it adjusts in the next coming days. I am horribly sick now after staying there. Could be something I caught along the way, but I don't think breathing in mildew for days helped either. If you get a room that smells like mildew, keep switching until you get one that doesn't.
Good for the price
I liked this hotel. We had a beautiful room with a very comfortable bed. The choice of restaurants on site was nice. Only negatives were we did not have our room serviced one day, and valet parking took a long time every time we retrieved our car.
Great Location, but Noisy Afternoons
Location/Transport The Dolphin Hotel was an ideal location for visiting the Disney Word parks: - Epcot (15-20 mins walk/boat ride - every 15mins) - Hollywood Studios (20 mins walk/boat ride - every 15mins) - Magic Kingdom (bus to Ticket & Transportation centre every 15 mins from hotel) - Animal Kingdom (bus - every 15mins) In addition to the above, we also took advantage of buses to/from the parks to/from the neighbouring Disney hotels (Boardwalk/Yacht club). Food and Drink The hotel provided 2 bottles of water per day, which was really convenient. A fridge was available in the room for water, milk etc. The shop at the hotel sold provisions, but we used the General Store on the Boardwalk for milk (for tea/cereals). A number of restaurants on site, but we only used the Fountain restaurant, which was relatively good value. The Boardwalk deli is close by, and we used this to share a bagel/sandwich between us. Facilities/Mini-Golf The pool facilities and beach chairs are shared with the Swan hotel. Nice and relaxing. Also, across the road by the Swan Reserve is the Miniature Golf, which is free for Disney park ticket holders. Great fun! There is also a small arcade but we didn't use this. Housekeeping Generally good, but one day they arrived at 10:30pm when we were in bed! I've never known anything like it! Noise/Sleep I have to knock a star off as there was constant loud noises outside our room for the duration of our stay as cranes were used to refurbish balconies. We had treated ourselves to a balcony to relax after busy mornings, but we couldn't take advantage of this. Very disappointing. We were even left waiting on arrival for our room as they wanted to make sure we had the quietest room available! However generally quiet at night and we slept well. Room The room had two small 'double' beds and only 1 bedside table between them, which was inconvenient. The safe was big enough for documents and small items only. The small fridge was useful.
Over the top 10/10
Everything about this place was perfect and over the top. Not surprising for Disney. The detail of every little thing was mind blowing. I came for a conference and we extended for a family vacation. Just on site there is so much for kids to do. You're SO close to Epcot and Hollywood studios. Beautiful views. Unreal pool
1 week stay with son
The negative reviews in reading are truly just entitled people. The hotel is great. This is the 3rd time we come and stay a week to do all the Disney parks and Universal. Convenient centrally located with 2 parks, EPCOT and Hollywood. Walking our even the boat taxi. Disney Boardwalk around the corner over the bridge. If you're looking for some convenience with good restaurants and Fuel. Love the little store. The smell of the lobby as you enter is and will be memorable. If you want to get that scent, buy Lakeside Morning from bath and body works. I will see Dolphin again next year.