Resort Details
- Aka?ula Lanai Coffee ShopKickstart your morning with a cup of freshly brewed Kona Coffee, tea, or specialty beverages along with sweet and savory breakfast bites, all while enjoying breathtaking ocean views. Located just off the lobby, this is the perfect spot to begin your day.
- Hawaii Calls Restaurant2022 OpenTable Diners Choice Award winner. Enjoy breakfast at Hawaii Calls Restaurant before exploring the Big Island or relaxing at the beach. Enjoy salads, sandwiches & tropical drinks poolside for lunch, or dinner of Pacific Rim and American cuisine.
- Room Service & In Room DiningEnjoy breakfast, lunch and dinner from the comfort and privacy of your room and let our Waikoloa, Hawaii, restaurant come to you.
- Sunset LuauCelebrate the distinctive culture of Polynesia at our Sunset Luau every Monday and Wednesday. Join us for a quintessential luau-style evening under the stars with Hawaiian food, live music, and dancing at our Waikoloa restaurant.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- ATM/Cash machine†
- BBQ/Picnic area
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- ATM/Cash machine†
- BBQ/Picnic area
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk†
- Carryout breakfast†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Coin operated laundry†
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Currency exchange†
- Direct dial telephone
- Drugstore/pharmacy, Offsite
- Dry cleaning†
- Elevators
- Exercise gym
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Gift/News stand†
- Golf†
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless†
- Hot breakfast†
- Ice machine
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Restaurant†
- Sauna
- U.S. Fire Safety compliant
- Spa†
- Tennis court
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Ethernet Connectivity†
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Golf †
- Gym †
- Health club
- Kayaking †
- Outdoor pool †
- Pool †
- Sailing †
- Sauna †
- Scuba diving †
- Snorkeling †
- Spa †
- Table tennis †
- Tennis court †
- Whirlpool †
- Hiking trail †
- Mountain biking trail †
- Surfing †
- Kahilu Theatre
- Waikoloa Luxury Cinemas
- City of Refuge National Historic Park
- Parker Ranch
- City of Refuge National Historic Park
- Hulihe'e Palace
- Laupahoehoe Train Museum
- Lyman Museum & Mission House
- Pacific Tsunami Museum
- Parker Ranch
- 'Anaeho'omalu Bay
- Akaka Falls
- Captain Cook Monument
- City of Refuge National Historic Park
- Downtown Hilo
- Hawaii Volcanoes National Park
- Blue Hawaiian Helicopter Tours
- Imiloa Astronomy Center of Hawaii
- Kailua Kona
- Keauhou Shopping Center
- Queens' Marketplace
- Kona International Market
- Mauna Kea Observatories
- Ocean Sports
- Parker Ranch
- Rainbow Falls
- Volcano Winery
- Waimea
- Waipio Valley
- Kings' Shops Waikoloa
- Ocean Sports
- Waikoloa - Hawaii
- Roberts Hawaii
- Blue Hawaiian Helicopters
- Mauna Kea Summit Adventures
- Ocean Sports
- Imiloa Astronomy Center of Hawaii
- Hawaii Forest & Trail
- Parker Ranch
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Very tied hotel! Unfriendly staff.
Am Marriott gold member and this hotel is one of their sub-par locations. Rooms were tied, nightstands were behind headboard? 3 plumbing issues. No decent restaurants. Staff not friendly at all! Only thing going for it is nice beach... Would not recommend!
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Beautiful
Thank you, Elizabeth! We enjoyed our Hale Suite. Beautiful grounds - very well maintained. Pleasant staff. Food in the only restaurant on-site was for the most part good, however, the service was always very slow. Very aggravating that although there were always a lot of empty tables for breakfast, a lot of them were not cleared quickly so the birds were feeding on the tables and always a wait to be seated. The breakfast buffet was initially good but noticed the quality of food started to decline. Also noticed the housekeeping staff started to rush through the daily upkeep of our suite. The shower floor wasn't cleaned, the body wash wasn't refilled (it was empty still after being serviced), kleenex wasn't replenished. A few hiccups from the property but overall still enjoyed.
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Beautiful Hawai’i.
We stayed for 5 nights, and to cut to the chase, I would stay here again if I was visiting the big Island. For the most part the staff were very good, and management was quick to help with any issues that come up. It’s not a huge resort, so there is basically one main restaurant, which was very good. The 2 shopping plazas that were directly across the road, and directly beside the resort offered many additional options, plus you can walk to Lava Lava Beach club right next door as well. The area is great, the rooms nice, kept clean, beautiful views. We had much fun, my 8 yr old daughter loved the slide and the pools.
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Wish the breakfast were more vegan friendly
Front desk, bellhops, concierge, pool staff, breakfast servers, pretty much all staff were hospitality oriented and good at their jobs. (Thank you Matthew for getting us a last minute sunset view restaurant reservation on a special occasion.) The only negative experience we had was with kitchen staff at the breakfast buffet. The breakfast buffet items were not correctly labeled with known allergens and the staff at the buffet kind of threw up their hands. We asked questions about certain food items and pointed out that things weren’t labeled correctly. Five days later, no changes were made. It did not give us much confidence in the kitchen and was what prevented us from having dinner at the restaurant. In general, the service outshined the building. It is showing some age and I hope it’s on Marriott’s remodel list.
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Amazing staff and employees at a dated resort
This is a dated property. The rooms are average hotel rooms. The pool areas are nice with plenty of chairs to choose from. If you are patient some of the sought after areas open up and you can move in, otherwise you’ll need to get out to the chairs early to get your pick. People had chairs blocked out by 630am many mornings while we were there. The staff were all amazing! Super friendly and welcoming. Everyone made us feel as part of their family! The dining was pricey, but we had the best meal of our trip while on property. The ice machine went out on our floor, while we were sharing that information with our server (Makayla, probably spelled wrong) she offered to get us a ziplock bag of ice. The next thing we know is she has a decent sized vacuum sealed bag of ice for us. Super awesome of her to do that for us! That ice lasted two days for us! Another great experience was with the food manager. We were a little confused with their discount card and where we could use it. He treated my wife to a complimentary coffee. What the property lacks is made up for by the amazing staff!
- AdvisoryPrices are based on single or double occupancy. Additional occupants may incur a charge of $45 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $40 (PLUS Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum self parking fee of $35.00 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18