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Customer Ratings & Reviews
TripAdvisor Traveler Rating3526 reviews
Average place with great staff
We stayed here after a flight delay that unexpectedly added a night to our vacation. I picked this hotel since I am a Bonvoy Member. The staff and guests here were all very friendly - much warmer that the Westin Hapuna where we spent our week prior to getting here. There are tons of small kids and grandparents/parents - it was very sweet to see them all in the pool area. The luau entertainment - though we did not go to it we could hear all of it - was top notch. For the price, a bit more and you could be at an updated resort with more restaurants, updated rooms and an amazing beach just up the road but i can see how this place as it is fits a need for families who just want to relax and play. It is not stuffy, no reservations needed and everyone is relaxed. I appreciated that. For the cost though it needs an update.
Fantastic stay on the Big Island!
Based on positive Tripadvisor reviews, using Marriott points I booked a 3 night stay 11/29 - 12/2 in a "King, Balcony" on my final stay (after several nights in Hilo and Koloa) prior to flying back home to LA. Upon checking in at 3:00PM and being so warmly greeted as Platinum Elite by the front desk gals, I was told that my Marriott "Suite Nights" were approved and was subsequently upgraded to Hale 14 Suite. Entering my room through the lush gardens, I was absolutely elated how beautiful and clean this suite was including full size kitchen, beautifully decorated living room with 1/2 bath, 1st balcony, large bedroom (with ocean view 2nd balcony) and wonderful bathroom with oversized open walk-in shower with all high end toiletries. During my entire stay, this suite was incredibly quiet and peaceful - never heard a neighbor whatsoever which for me is heaven. The Marriott grounds are beautifully manicured (Mai Tais were delish) and the beach is fantastic. Had a green sea turtle come up from the ocean and sunbathe right next to me (thanks Mom!) To the wonderful staff at Marriott, sincerely appreciate the hospitality - I'll be back.
When you’re here, you’re (probably with your) family
Convenient location, attentive staff, and decent accommodations. The hotel is family-oriented, so the atmosphere of the pool and beach area is disrupted by the occasional Marco Polo face-off and inflatable toy. However, the wait staff is great about making sure you are greeted with a friendly smile and your drinks are never empty. The hotel is walking distance to other restaurant options and is a common pick-up point for guide services on the island. If you need a rental car, you can obtain one in the lobby so you don’t need to worry about the rental services at the airport. I stayed in a standard room on the first floor and traveled with friends, so I had the sleeper sofa. The restroom didn’t have ventilation and the sleeper sofa had a permanent tilt, but these are the only “cons” I can mention from my stay.
Comfy bed, nice staff, awesome views from the restaurant
The room (2287) was spacious with a comfortable bed and a good-sized bathroom. There were convenient plugs for charging electronic devices. It may have been the configuration of the room off to right side of the hotel on the 2nd floor (we had a sliver of an ocean view from our balcony), but the nightstands were set back from the bed, so that we had to turn awkwardly to reach water, our phones, etc. Also, when you turn on the bathroom light in the middle of the night, it floods the bedroom and wakes up the other sleeper. Other good things: free parking, awesome views from the restaurant/bar area, nice staff. Beware hidden fees, such as the resort fee ($30/day plus taxes) that we only found out about on check-in. Now if you are the kind of vacationer who wants to take hula lessons or the other activities covered by the resort fee, this is the place for you.
Best Resort in Waikoloa
LOVED this trip to the Marriot Waikoloa Beach. We've been to the area before and visited this Marriot, but I am glad we did an extended stayed this time. The resort is updated, rooms are clean and well appointed with really comfortable beds and bedding, and all the in-room amenities you need. Most rooms have a view of ocean, even if they are listed as "pool view" (which overlooks the ocean!!) I'd like to give a special SHOUT OUT to Kathy, the concierge. She was AMAZING!! She organized and reserved activities for us including an ATV Tour, Golf outing, and reservations to restaurants. Now, could I do this myself? Yes, and I usually do, but I have to say that meeting Kathy made our trip easier and more fun. She suggested tours we would not have found and made reservations a SNAP. We got really good tables at the restaurants and I do believe it was because she made them. She was extremely fast, friendly and totally GOT what we wanted. THANK YOU KATHY!! Back to the resort... it is one of the few that has an ocean BEACH (Hilton does NOT) and the pool overlooks the beach. Wonderful walking paths along the ocean and the property and an open-air-but-covered restaurant - Hawaii Calls. We ate several meals here and they were all good-to-exceptional. Breakfast off the menu fantastic and all the fish meals awesome. Taste of Hawaii Pizza fabulous and the drinks and cocktails awesome - even the NO PROOF options! Very fun and fresh. If you want to go off-property, there is the Kinds and Queen Shopping areas within walking with good shops. We did grab-and-go food from the ABC Gourmet and it was all very good. Short drive to other beaches and into Kona. We did tour a few other hotels and villas while we were there, and concluded that we'll come back to the Marriot Waikoloa. See you next time! Highly recommend.