Waikoloa Beach Marriott Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3633 reviews

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  Very tied hotel! Unfriendly staff.

  Am Marriott gold member and this hotel is one of their sub-par locations. Rooms were tied, nightstands were behind headboard? 3 plumbing issues. No decent restaurants. Staff not friendly at all! Only thing going for it is nice beach... Would not recommend!

  Apr 15, 2025
• 

  Beautiful

  Thank you, Elizabeth! We enjoyed our Hale Suite. Beautiful grounds - very well maintained. Pleasant staff. Food in the only restaurant on-site was for the most part good, however, the service was always very slow. Very aggravating that although there were always a lot of empty tables for breakfast, a lot of them were not cleared quickly so the birds were feeding on the tables and always a wait to be seated. The breakfast buffet was initially good but noticed the quality of food started to decline. Also noticed the housekeeping staff started to rush through the daily upkeep of our suite. The shower floor wasn't cleaned, the body wash wasn't refilled (it was empty still after being serviced), kleenex wasn't replenished. A few hiccups from the property but overall still enjoyed.

  Apr 15, 2025
• 

  Beautiful Hawai’i.

  We stayed for 5 nights, and to cut to the chase, I would stay here again if I was visiting the big Island. For the most part the staff were very good, and management was quick to help with any issues that come up. It’s not a huge resort, so there is basically one main restaurant, which was very good. The 2 shopping plazas that were directly across the road, and directly beside the resort offered many additional options, plus you can walk to Lava Lava Beach club right next door as well. The area is great, the rooms nice, kept clean, beautiful views. We had much fun, my 8 yr old daughter loved the slide and the pools.

  Mar 29, 2025
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  Wish the breakfast were more vegan friendly

  Front desk, bellhops, concierge, pool staff, breakfast servers, pretty much all staff were hospitality oriented and good at their jobs. (Thank you Matthew for getting us a last minute sunset view restaurant reservation on a special occasion.) The only negative experience we had was with kitchen staff at the breakfast buffet. The breakfast buffet items were not correctly labeled with known allergens and the staff at the buffet kind of threw up their hands. We asked questions about certain food items and pointed out that things weren’t labeled correctly. Five days later, no changes were made. It did not give us much confidence in the kitchen and was what prevented us from having dinner at the restaurant. In general, the service outshined the building. It is showing some age and I hope it’s on Marriott’s remodel list.

  Mar 29, 2025
• 

  Amazing staff and employees at a dated resort

  This is a dated property. The rooms are average hotel rooms. The pool areas are nice with plenty of chairs to choose from. If you are patient some of the sought after areas open up and you can move in, otherwise you’ll need to get out to the chairs early to get your pick. People had chairs blocked out by 630am many mornings while we were there. The staff were all amazing! Super friendly and welcoming. Everyone made us feel as part of their family! The dining was pricey, but we had the best meal of our trip while on property. The ice machine went out on our floor, while we were sharing that information with our server (Makayla, probably spelled wrong) she offered to get us a ziplock bag of ice. The next thing we know is she has a decent sized vacuum sealed bag of ice for us. Super awesome of her to do that for us! That ice lasted two days for us! Another great experience was with the food manager. We were a little confused with their discount card and where we could use it. He treated my wife to a complimentary coffee. What the property lacks is made up for by the amazing staff!

  Mar 23, 2025