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1011 reviews
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May 31, 2023Excellent hotel - location, cleanliness, upgrades, pool area, and amenities.
Excellent hotel - location, cleanliness, upgrades, pool area, and amenities. The hotel is in a good location, a short Uber from attractions and you can walk to good coffee shops & restaurants. This is my third stay. Was upgraded as Marriott Titanium to a FANTASTIC Suite - thank you! Bathroom was large, great shower and products, and didn't use 2nd bedroom at all. Nice quiet sleep, good A/C and great W Beds. Will return!
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May 28, 2023
Wonderful option in Westwood and great Ambassador status upgrade
We booked a 5 night stay on points and extended for an additional 3 nights. There is wonderful Ambassador status recognition and we were thrilled with our upgraded 2 bedroom suite that allowed us to feel very comfortable during our stay. The room used to be dorms so they are laid out more like apartments and spacious. One little detail that was great was there is a square on the shower door that you can turn on the water so the water can get warm and you don't have to risk getting wet! I wish all hotels (and homes) had this! The restaurant for breakfast is outdoors so it during our stay in late April/early May it was chilly most mornings, but they had plenty of heat lamps available. If you are using the $25 credit vouchers per person, per day with elite breakfast amenity know that you will be paying out of pocket as most things are "LA priced" and you are responsible for taxes and gratuity. The restaurant on the first floor (STK Westwood) is rather fancy but the happy hour drink/food specials are great and worth doing early dinners. It was a little chilly for the pool, but it looked nice. The location notes "West Beverly Hills" but you are really in Westwood which is a great neighborhood and right by UCLA. You are within walking to distance to restaurants, shopping, etc. The internet was fast and reliable. There was one large table with 4 chairs so we shared that as shared working space. Since we had two bedrooms we could use one of those for when we both had phone calls or zooms.
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May 17, 2023Disappointed on the W, Lack of Standards, Disinterested Staff
We stayed there for 3 nights. The first 2 nights were fine. Our room was not serviced on the third day, they claimed I had a DND on the door, which I did not. The woman at the reservation desk gave no apology and didn't care, had an attitude the entire time, and was very rude. She offered me $25 for breakfast knowing that I was taking a 5:30 am flight the next day and had no time for breakfast. There was no credit on my bill, no apology note or message on the phone. am very disappointed in the lack of service at this hotel and cannot recommend it to anyone. There are other very nice hotels in the area. I was away all day at the Dodgers game and came back late at night to a messy room... Obviously, there was no housekeeping manager on staff to make sure the housekeepers did the job they were supposed to do. This W hotel does not live up to the standards of other Marriott hotels. Shame on you.
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Apr 26, 2023
Consistently Amazing!
What an amazing hotel! It’s the only place I ever want to stay when I’m in town. The staff is fantastic! They are all so friendly and accommodating. The food is consistently top notch. The rooms are spacious and impeccably clean. The location is excellent and convenient to so many businesses and restaurants. I give it five stars and highly recommend it!
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Apr 25, 2023
Best Hotel in Los Angeles
If you are going to UCLA or Beverly Hills you HAVE to stay at the W. The best hotel staff in the US!!! Every single person will go above and beyond to make your stay perfect. I always stay at the W West Beverly Hills every time I go to LA, on business or with my family. It is totally AWESOME