The preservation of the environment remains at the core of Valentin Imperial Riviera Maya values.
All our safety and wellbeing protocols have been carefully established to maintain a balance between your safety and the conservation and protection of natural resources.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17763 reviews
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May 29, 2023L'incroyable Valentin... Amazing Valentin
C'était notre 9ième voyage au Valentin, pour notre 29ième anniversaire de mariage et toujours aussi merveilleux cet hotel !! Service des employés, confort, nourriture incroyablement délicieuse, et que dire du service de bar, ... Tout est parfait et il y a des activités le jour comme le soir, on ne s'ennuie jamais au Valentin! Parmis les employés qui nous ont aidé à planifier et ce soit avant et tout au long de notre voyage je nomme M. Josélo, M. Edgar, ils ont été d'un service incroyable, la 'barwomen' Sonia toujours aussi serviable et à l'affut de nos moindre désirs! Nous nous sommes lié d'amitié depuis plusieurs années à M. Alfredo, en charge de la section des porte-bagagistes très gentil et qui donne un service hors pair! Aussi notre concierge Oscar qui donne un excellent service! Un grand merci à tout ce beau monde! Et la bellew Yolenda qui nous a réservé une salle personnel au restaurant italien pour célébrer notre anniversaire de mariage!! Aussi, Dora qui offre toujours ses services à la grande piscine. Tout ce beau monde qui ont fait de ces 14 jours un incroyable séjour! Pourquoi 9 voyages au Valentin? Parce qu'on se sent tellement bien accueillit, qu'on mange bien, qu'on dors bien, et qu'on est entouré de gens fantastiques, la mer est superbe, les piscines sont juste wow!! La propreté des chambre et de tout le complexe est une priorité pour qu'on se sente en sécurité! Alors pourquoi aller ailleur? On se sent comme si on était à la maison, sans prétention, sans complication et l'endroit est unique, et je vous le confirme un séjour vous impressionnera surement! Nous reviendrons pour notre 30ième anniversaire de mariage, c'est certain! Osez réserver au Valentin, c'est le meilleur endroit pour vos vacances! It was our 9th trip to the Valentin, for our 29th wedding anniversary and this hotel is still so wonderful!! Employee service, comfort, incredibly delicious food, and what about the bar service, ... Everything is perfect and there are activities day and night, you never get bored at Valentin! Among the employees who helped us plan and both before and throughout our trip I name Mr. Josélo, Mr. Edgar, they were of incredible service, the 'barwomen' Sonia always so helpful and attentive. on the lookout for our least desires! We have been friends for several years with Mr. Alfredo, in charge of the luggage carriers section, who is very nice and provides unparalleled service! Also our concierge Oscar who gives great service! A big thank you to all these beautiful people! And the bellew Yolenda who reserved a personal room for us at the Italian restaurant to celebrate our wedding anniversary!! Also, Dora who still offers her services at the large swimming pool. All these beautiful people who made these 14 days an incredible stay! Why 9 trips to Valentin? Because we feel so welcome, we eat well, we sleep well, and we are surrounded by fantastic people, the sea is superb, the swimming pools are just wow!! The cleanliness of the rooms and the whole complex is a priority so that we feel safe! So why go elsewhere? You feel like you're at home, unpretentious, uncomplicated and the place is unique, and I can tell you that a stay will surely impress you! We will be back for our 30th wedding anniversary for sure! Dare to book at Valentin, it's the best place for your vacation!
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May 29, 2023
Best. Time. Ever.
What can I say? Valentin Imperial Riviera Maya was the absolute best resort I've stayed at...ever. The goal of our trip was relaxation, and we got it! We looked at so many resorts online in the Cancun / Riviera Maya area, but decided on the Valentin based on the reviews. There were three of us traveling together, one couple and a friend. We got two rooms in the Golden Suites, along the privilege package, which gave us a concierge, lobster every night at any restaurant, champagne, and the ability to reserve a Bali bed at the beach and pool for the entire visit, which was so very convenient and nice. The rooms were immaculate, with bottles of liquor, water, beer, soda, and some juices. The room we had was recenatly remodeled, and was so nice. We went mid-may, so it was very humid, so we did have to crank down the AC for a bit after we opened the door, but they can't control Mother Nature, right? The grounds were BEAUTIFUL, trees, flowers, iguanas, coatimundi, and more. The resort property is GIANT, and very secure, which was nice. You knew everyone on the property belonged there. The pools were clean, big, and beautiful, but you didn't feel like people were on top of you which was a blessing of the size. Sunday's they have a foam party in the pool...I'm not the type who would enjoy that normally, just given the stereotyping of those parties. NOPE! It was so fun, so so fun, and not at all what I had stereotyped. Food was to die for. They close a restaurant per evening, and you see which one in the daily journal that's sent out. Each restaurant was delicious, but my favorites were the French and Indonesian. I had never had either, and they were AMAZING. I mean, AMAZING. The Italian was a close second to the other two. We didn't try the Japanese, but everything else was fantastic too. Ok, now on to the staff. Emiliano was part of the go team, and he was so friendly. He remembered our names from the first time he spoke to us, until the end of our stay. Then there was Dora, so friendly, she too remembered our names from the first conversation, but oh there's more. We were chatting with her, and some guests who had just arrived but had been there previously walked up and she remembered their names, careers, and the wife ran up to Dora and hugged her. I know they all have jobs to do, but I truly feel this is above and beyond. They really care what you think and how you feel about your stay. I know other places say that, but it's not always this obvious. We also ran into some of the same folks throughout our stay. The martini bar was fantastic, and the people there were as fantastic if not more. We particularly saw Liliana and Amanda most often there, and they were so sweet and helpful. Bartenders around the property that were exceptional were Diego, Johnny, and Angel. Try one of Diegos Chile Margaritas, he served by the lobby, and although all were good, his were unforgettable! You must. Waiters that stood out are Raul, Armando and Marco, they were so friendly, professional, and all around helpful. These are the people who fully stood out, but I can't say a bad thing about anyone there, they were all so helpful and kind. Last thing to note, room service food was surprisingly delish!! So take advantage of that. We will definitely be regulars going forward.
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May 29, 2023
First Timers at The Valentin
The resort is beautiful! Food and drinks are great, but most importantly, the staff are incredible. Every member of the staff was genuinely kind and works so hard to make sure all guests are enjoying themselves. Amado is amazing and was our favorite server at the pool, along with Antonio. Jessica and Emiliano with the Go Team were so fun, and of course, there's Dora! Dora took the time to chat with us about our visit and get to know us a bit. She was so nice! The rooms were clean and well kept, the restaurants and amenities were great, but it's the staff that keep people going back again and again. They're the best!
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May 29, 2023
2nd visit was wonderdeful! Can't wait to go back again.
This resort is simply beautiful! From the tropical feel to the music playing as you walk the grounds, to the breathtaking views and the wildlife - everything is simply gorgeous! To top it all off you have the most amazing staff that go above and beyond to make sure that you feel welcome, pampered, and special. There truly is something here for everyone. You can enjoy the peace and quiet by the ocean or swim up rooms or be involved in all the activities at the main pool. The "Go Team" at the pool is great at getting everyone involved with things to do throughout the day. There are 7 different restaurants to try with varied menus. You will want to try each and every one of them. Best of all, you can try many different food items that you have never had before. If you don't care for it you can simply order something else. Be adventurous! This resort has become our home away from home in May. We can't wait to return to see our Valentin family and plan on bringing other people with us next time.
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May 29, 2023
Excellent resort and staff
Perfect vacation! Home away from home! The staff at Valentin is wonderful from check in to the end! Dora is the best guest service you could ask for ! The pool staff is wonderful Miguel is wonderfull the best service. Nancy and Gambino were wonderful in service for breakfast and Lunch! Thanks to all the Valentin staff see u again soon!