The preservation of the environment remains at the core of Valentin Imperial Riviera Maya values.
All our safety and wellbeing protocols have been carefully established to maintain a balance between your safety and the conservation and protection of natural resources.
LocationRiviera Maya - Beach
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating17364 reviews
See you again soon VIM!!!
My husband and I wanted to find an amazing resort to celebrate our five year anniversary! I am the type that will compare, research, and view others reviews of likes and dislikes before committing. I have to tell you, we were hands down so impressed with this resort. The beautiful grounds with such a tropical feel were what we wanted. The beach was amazing and Wowzers the giant pool that we hung in every day was so refreshing! The entertainment team kept you so involved and we stepped out of our comfort zone and took part in a lot of activities! The hospitality here was perfect! Everyone took care of us so well and felt pampered and loved as a guest! We already miss our friend Dora so much!!! It was so neat to chat with her each day and have fun trying to spot her at the pool! Everyone, just loves her and she makes the time to stop and check on all her guests to see what we have done and how things were going! She is like a little miss celebrity to the friends and families that stay at VIM! We will be back and we cannot wait to hug Dora and see the rest of the amazing staff! Barracuda was hands down the best way to sign up for our excursions and feel that “Chief” went above and beyond to make our visit to the Cenotes and Ruins so fun and knowledgeable! He got some great photos for us that help with the memories to share lots of firsts that we did! Like jumping off cliffs! Just writing this review has me ready to call my travel agent, and book for November 2023!! See you soon VIM! 🌴🌴🌴
Amazing all-inclusive resort. If I were to go to Riviera Maya again, I'd be staying at the Valentin Imperial. The restaurants were great, the pools were great, the beach is great, service is great, and the activities were great. We had Jorge "George of the Jungle" (as he calls himself) as a waiter at Le Marche and he was hilarious and fantastic every day for breakfast. Sonia at the Heaven Bar, one of the swim up bars, was fantastic and really brought a fun atmosphere to the swim up bar. The layout of the resort is really nice as well, nothing seems crowded, but also anything you want is a couple minute walk away. Honestly, if you are looking for an all-inclusive resort in the Cancun area, you can't go wrong with the Valentin Imperial.
Best Vacation Ever
Our stay at the Valentin Imperial was spectacular. The staff treat you like family from the moment you step foot there. The grounds are kept immaculately and are breath taking. Seeing the wild life all over the resort, living in their natural habitat was so amazing. We even saw "Kevin" the 6ft iguana lounging by the pool in the sun. The food, rooms, pools and services far exceeded my expectations. We met so many people, made some friends and laughed a lot. Dora, such a sweet soul, i will never forget her. She greeted every guest with a smile and is an absoluteray of sunshine. She is a breath of fresh air. I will be back!!!
Amazing experience in so many ways!
One of the best vacations I’ve had! The staff was so friendly, the hotel and grounds were incredibly beautiful with amazing pools and the food was delicious!! A shout out to my 2 favorite staff members - Dora and Sonya!
Beautiful resort and great staff. The room was comfortable, pools were fun, beach was nice drinks were cold! We loved the Coffee Shop, Japanese and Surf and Turf restaurants. Pepe from entertainment and Manuel and David our pool side servers were great as well! We had a great time. Lots of excursions close by but plenty to do at the resort if that is not your thing. Beach massage was a little pricey but amazing! Most of the evening shows were great! Lots of places to "hide out" if you want a more chill or quite day!