The preservation of the environment remains at the core of Valentin Imperial Riviera Maya values.
All our safety and wellbeing protocols have been carefully established to maintain a balance between your safety and the conservation and protection of natural resources.
LocationRiviera Maya - Beach
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating18275 reviews
5th Visit… this time with the whole family!
We have been to VIM 5x in 6 years as a couple. We went in April 2023 and this visit over Thanksgiving. First time here as a group, not as a couple, and it was an awesome experience for everyone! We brought family from age 25-63. We WILL be back! People asked us why we repeat at VIM, and theres too many reasons (the place has something for everyone). But really at this point, it’s the people at VIM that are what makes it special. Nallely (at Mar y Tierra), big heart, big smile, an absolutely wonderful person. We made a point to ask for her as our sever after previous trips and it is now catching up with a friend. She is such a special part of VIM. Give her a raise! She made our meal such an experience! Her husband Jose is also wonderful! I have some serious medical concerns with food and Nailley and all the staff are so attentive. At the Italian restaurant the manager even came over to make sure staff understood what I needed, she was so helpful! Impressed. Diego and David and Davi at the swim up bars were so fun to goof around with (theyre MACHO! 😉 ) but when it was quieter, just talking life with them was great too. They’re great people and you can tell they have fun at their job. Awesome service. Isaac at la marche recognized us from our honeymoon in 2017 (the guy remembered the year and month we met him without us telling him, he sees how many thousands of people a year? Still the same friendly, caring person. Lorenzo, as sexy as ever and still the warm, joking presence at the pool. Dora, who doesn’t love her? We had a group this time and she made everyone feel like they belonged here. Dora is like a best friend to everyone and is so wonderful! Super impressed and thankful bringing a group was a great experience. Areas for improvement: - This trip, and our trip in April 2023, both times making a merchandise purchase at Cafe Sisal was so difficult and time consuming. We held up the line with people out the door, took so long to complete. I felt bad the staff had to do such a complicated process. Hope this improves! - Hate the phone menus. It’s such a pain and is tacky to be sitting at a beautiful restaurant with phones out. - Foam party being canceled because it rained earlier in the day :( booo
We just got back. The resort is wonderful the go team at the pool was great with the activities so helpful. We had a great time especially with Lorenzo Catherine and Isabel. They kept activities going all day long. They were wonderful food at the resort was great room service was also great. Can’t say anything bad about this resort. We had a wonderful week.
Valentin Imperial Maya November 2023
Trip 10 did not disappoint, Dora, Sonia, Manuel, Isabella, Alejandra, Jorge, Miguel, and the entire staff were amazing! 10/10 trip 11 already booked! All the restaurants were outstanding! French is our favorite and it just re-opened highly recommend. We celebrated my wife's birthday Dora and the golden team made it special!
Another great trip to the Valentin Resort. A little humid in November but hardly any bugs. The entire staff was as always extremely friendly and helpful. Dora was her usual amicable self. Tacos at the taco truck were todo chingon ! The beach was windy but still great. We always have a great time when we come here.
A wonderfully peaceful experience
I had a lovely time at the Valentin. I came to relax, and I achieved it. The lush surroundings lent such a peaceful atmosphere. The beach and ocean were beautiful. There were three excellent pool options varying from lively to quiet. The activities team at the main pool were so engaging and fun. The room provided luxury and excellent value for the price. Most of the restaurants were good. I attended some of the entertainment, but it mostly was not the kind I prefer. The outdoor nightlife provided a fun touch. I even managed to use some of the gym facilities, which were small but effective. I would certainly consider returning in future.One employee in particular, Dora, was absolutely delightful. I looked forward to running into her; she was the cherry on top.