Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10082 reviews
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Jun 05, 2023Pros & Cons!
PROS: Customer service top tier. They give you a butler to help with all services. Staff is nice. Resort is huge with good amount of stuff to do! 24/7 bar, very nice luxury style hotel. Events hosted Really enjoyed myself CONS: The AC doesn’t get real cold. As hot as it is during summer time in Mexico that AC should be blowing real cold. When i asked them about it they said “its peak season and its really hot outside so this is the coldest it gets to”. Fyi if you like to cuddle with your partner at night for bed you will be sweating. Found myself waking up midnight with no blanket on since its hot. Don’t get me wrong it blows cold just stays in 76-78 degree range. & also a 1 hr sales pitch for becoming a travel club member. They set this up on your first or second day and make it seem like you will take a tour of the property and a chill nice breakfast then BOOM they get you into a room full ppl dressed up professionally and sit you down and try to get you to sign up LOL. Pointless if you don’t travel so much
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Jun 05, 2023
TRS Yucatan
Great place to relax. We have been pampered since arrival by the entire staff, but a huge shout out to Christian our evening butler in TRS building 68. Also recognition goes to Jose Chan, our server for the Full Moon Dinner, it was a great experience.
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Jun 05, 2023You will not find better
This was our first trip to Mexico and will deffinitly not be our last. We where treated like Royalty as soon as we arrived and could not have dreamed of a better experience. We visited to celebrate our Honeymoon and The entire staff went above and beyond to ensure we had the best time of our lives. The Hotel is the cleanest we have every stayed at, the food is out of this world, the entertainment was fantastic and in regard to the staff,You will not find kinder, more patient, more qualified and more professional staff anywhere else. We would like to thank all of the employees and hotel as a whole for making our honeymoon unforgetable. If you want top service, incredible views and unforgetable memories then look no further because you will not find better. The only way to describe this place is Paradise.
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Jun 05, 2023
Incredible stay
We had the pleasure of spending our vacation at the TRS Yucatan Hotel and were, thrilled with our stay. The Ambassador Suite was spacious and luxuriously equipped, offering us a breathtaking view of the sea and the jungle as well. We felt very comfortable during our stay at the hotel. First of all a big thank to Hector Perez and the team of PTC (PalladiumTravelClub). They all do a great jo. Special thanks to Viridiana, Jonathan, Adriana, Deimi, Rodrigo, the drivers Daniel and Nehmias and the drivers team and of course PTC Beach Lounge with Ernesto and his team! The staff at the hotel was very friendly and accommodating. A very special thanks to outstanding Braulio Moreno and Olivier Dall Oglio, who supported us during our stay and made sure everything was perfect. They were always there when we needed something and provided us with an unforgettable stay with their warm-hearted nature. The best managers need a good staff. So a special thanks to the team of Helios specially Linda, Daniel, Alan, Lourdes; Areli, the waiter Jorge and the Chef Hugo in La Boheme; Adlena, the waiter Yvan and chef Luis in Tentazione and the Team of Gaucho with chef Lorenzo. The specialty restaurants La Boheme, Tentazione, and Gaucho were simply incredible. The selection of food and drinks was great, and the quality of the ingredients was very good. We enjoyed a fantastic culinary experience every evening. We know how wonderful Capricho is, we admire Patricia and the team is amazing. This time we were more outdoor people, for that reason we stuck more to the Helios. One of our favorite places was the heavenly Zentropia. As the beautiful garden with its hammocks and flowers, so is the team, a crew of specialists in pampering and treating guests incredibly well, from the reception over the very attentive and friendly spa, massage and gym team, all as if they had nothing to do but to let you feel whole, sane and in balance. The massages Victor gave were way, way more than comforting, they are healing. Overall, our stay at the TRS Yucatan Hotel was simply incredible. We can't wait to come back and recommend it to anyone looking for a luxurious and relaxing vacation.
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Jun 04, 2023
AMAZING EXPERIENCE
Amazing experience and amazing staff, i would love to thank Alexis from Tentazirone for his amazing service, Patricia from Capricho, Fernando and Eric from butler service for making our stay at TRS Yucatan special.