General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1061 reviews
Nice hotel with old school charm
Very nice and central hotel. Fast check-in process, always a bottle of water available. Unfortunately the room doors allow noises from the floor into the rooms. Concierge Jeff Aquino was a high professional and provided us best recommendations on what to do in Sam Francisco. Many thanks Jeff, that upgraded our stay.
Excellent hotel, with a super service especially from Jeff Aquino. Have bern to SFO for 2 days with my dad and got super recommendations for restaurants and what to do around the city! They also did a great job at the reception. The coffee machine at the room needs an upgrade, that’s the only negative I can say.
Tradition at the Westin
Every year the first weekend of December, my wife and I stay at the Westin St. Francis on Union Square. There is no better way to start off the Christmas season, then to look out your window of this historic, yet modernized hotel, and watch the ice skaters down in Union Square and the Christmas lights in the windows of Macy’s across the street. The hotel is luxurious, the location is amazing and the service is impeccable. Azucena and Carly at the front desk greeted us with warm smiles in Santa hats Smiles And made us feel completely welcome and excited to be here. Jeff at the concierge desk went above and beyond to give us information about the local area fun things to do and places to go. The hotel is decorated brightly in the spirit of the holidays and warms your heart to just walk through the lobby. I can’t recommend this hotel enough especially during the Christmas season.
Excellent concierge Services
Jeff Aquino is the best Westin has. His service was top notch and made us feel like family instead of just another guest. 10 star service!! Jeff made sure we were comfortable, checked in on us multiple times and made sure our stay was too class. Excellent service and made Westin look good. Best representation of this hotel.
What started off as a disappointment was turned into a very pleasant surprise with the help and assistance of the Concierge Jeff Aquino and the Manager Emily. Jeff was there to make sure that we were taken care of and if he couldn't help then he directed us to Emily. They were great and we will probably visit again because of them.