The Westin St Francis San Francisco on Union Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1272 reviews

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  Comfortable Stay with Heavenly Beds, But Double-Check Accessibility Details

  We booked an accessible room for a mid-week stay, trusting the hotel’s multiple “accessible” categories. Unfortunately, the room we were first assigned had only a larger footprint—no accessible bathroom. The tub had high walls and zero grab bars, making it impossible for my husband to use safely after his ankle surgery. After a call to the front desk, staff moved us to a truly accessible room with a low wall shower and roll in bath area. They were apologetic and started working on a room move right away and the room they finally put us in was very comfortable and easily navigable with a mobility scooter. On the plus side, the famous Westin Heavenly Beds lived up to the hype—super comfortable and the room was blissfully quiet despite being right on Union Square. The staff were a highlight: doormen, café baristas, and concierge were all genuinely friendly and eager to help. One quirky amenity: a “freestyle” water station in the lobby dispenses still, sparkling, hot, and flavored waters. Bring a refillable bottle—it’s a nice eco-touch. The catch? Every flavor (lemon, cucumber, etc.) was empty throughout our three-day stay, so we stuck with plain. Overall, a strong Marriott experience with excellent staff and sleep quality. Just double-check the bathroom details if you need full accessibility. We’d return, but we’d confirm the room type upfront.

  Oct 31, 2025
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  Luxury hotel when you upgrade your room

  We had the best stay at the Westin St Francis hotel. The room we were given initially was ok but it was a bit dark and it just had a view of a wall. However, we enquired about an upgrade and the room we ended up with was fantastic! The room was large, bright, airy with an incredible view of union square and had a large comfortable bed. The bathroom was lovely and clean with a walk in shower, although the only small negative was the water pressure was a bit weak. The staff were always super friendly and helpful and we throughly enjoyed our stay.

  Oct 26, 2025
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  Nice location and staff

  Great service from Jeff at the concierge desk! He was informative and helpful. Nice location of the hotel, but rooms were dated in the “newer” building and the shower was not pleasant.

  Oct 13, 2025
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  Another great stay!

  Great stay as usual! Had a lovely room overlooking Union Square in the Landmark tower. Rooms in the landmark building are updated and well appointed while also having a classic historic charm. Fitness facilities are excellent, a large gym that’s much better equipped than typical hotels. Destination fee is a pain but typical of hotels in the area, daily dining credit and free water bottles are nice touches to offset it a bit (missed the cable car tickets that used to be provided but seem to have been cut in favor of an Uber credit). Club Lounge for Bonvoy elite members is beautiful and has a good breakfast and solid evening appetizer spread as well. Westin Heavenly Bed was great, as always. New restaurant was in preview/ testing phase so I was unable to try it but it looks very nice and I hope to check in out during my next stay. Overall a great hotel in a central spot for SF.

  Oct 08, 2025
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  The Westin St. Francis Union Square — our go-to spot when visiting SF

  My husband and I look a quick weekend trip up from LA to celebrate my sister’s birthday, and as always, we stayed at the Westin St. Francis. It’s a historic hotel (which I love being I’m a history nerd!) and it’s our go-to spot whenever we’re in San Francisco. We’re Titanium Bonvoy members, and the rooms manager took awesome care of us — upgraded to a Grand View Room overlooking Union Square, which was fantastic. The Club Lounge is great too, especially for breakfast. I also really like that the destination fee includes things you’ll actually use — Uber credits, cable car tickets, bottled water, bike rentals, etc. It’s a nice touch. An excellent stay all around. We’ll be back in October for another great visit.

  Oct 08, 2025