The Westin Los Angeles Airport

Customer Ratings & Reviews

TripAdvisor Traveler Rating

63 reviews

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  Disappointed with Lack of Elite Recognition

  Had a 1 night stay that left me disappointed though probably par for the course with Bonvoy (LT Titanium here) these days… Requested upgrade via mobile chat since I planned to use mobile check-in….got a “we’ll see what we can do when we check you in”; for a period of time got an Executive Floor room, but upon check in, just a deluxe. (Note - Exec Floor, Suites, etc available on app most of day/night). No bottles of water in room; mobile keys weren’t programmed for Exec Lounge; communal and unsanitary shower gel container empty Pointed out issues above via chat: water and physical keys delivered to room; new shower gel left on vanity, old shower gel left in shower New keys still didn’t work at Exec Lounge - fixed by trip to front desk for reprogramming Had very limited ability to stream from phone (tried selecting the stream via cable on TV interface, plugged device into all accessible (and most inaccessible) HDMI ports, including removing whatever contraption locks to the hotel content, which did allow me to stream but couldn’t control volume (uncomfortably loud for me) Desk was way to small to work at comfortably Exec Lounge breakfast was very nice

  May 15, 2025
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  Executive level stay next to LAX

  Booked an executive level room. One of the better hotels in the LAX hotel cluster area. Pros: -BED - so comfy. Served as shelter as there was a small earthquake during my stay :-) -Breakfast and snacks at executive lounge on lobby level but KEEP IN MIND it is not open for afternoon snacks Friday and Saturday (which is crazy). -Stayed when there were at least one large conference going on and it was quiet! -Restaurant attached in case you need it -So close to airport. Great if you have an early or late flight. Shuttle is every 20 min I believe. -Water stations. -Fast elevators -Staff in executive lounge - stellar! top notch. Cons: -Long hallway walks depending on your room, which could be an issue staying solo, but I did see security once walking the halls. -Lot of construction around (getting ready for olympics?) didn't interfere with sleep though.

  May 07, 2025
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  Spectacular hotel with super convenient location to LAX

  The lobby of this hotel is gorgeous. We checked in pretty late and had a very early flight the next morning, but we enjoyed the water station and the shuttle to the airport. Instead of paying to park our rental until the morning, we found it much smarter to return the car the night before and take a $10 Uber from the car rental lot to this hotel (better than the $60/night parking fee!) We were up at 4:00 am for our flight and the shuttle was waiting in the lot, although it was technically for airline staff only. We waited for about 5 minutes for the actual guest shuttle and were about to call another Uber when the shuttle driver waved us on and took us to LAX despite not being airline staff. I would definitely stay here again if I had to catch another early flight at LAX.

  May 01, 2025
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  Good night but overpriced

  The hotel has its own shuttle which has frequent pick every 15mins from airport. Pro: good night sleep a bit of a distance from airport so you can’t hear the planes land. Room are large, modern, mini fridge, plenty of storage, lobby looks very beautiful, self service parking & clean. Hotel has a Starbucks & restaurant. We walked in with 2x suit case each the bell man came and helped us straight away! Loved that service. dislikes: when we checked in the body wash dispenser was empty, stayed for 4 nights room was not cleaned not even once, the ice machine on the our floor wasn’t working for 3 days! So I had to get ice from different floor. When we checked out the receptionist advised she will “email me”my receipt. The hotel manager tried to tell me on previous post that apparently they can’t send invoice if it was booked my 3rd party?! I booked all my accommodation through qantas hotels, stayed at 8 hotels in the US & they all were able to proved invoice except Westin at LA Airport. it’s been 5 weeks and still haven’t received copy of the invoice. You can’t even find the hotels email address. Would I stay here again?! NO not for the current rate & there is nothing close by. Kudos to the bell man & airport bus shuttle staff who seem far more efficient then front desk. hotel manager needs to stop making up excuses, some of us are well traveled and my post will be shared on social media.

  Apr 20, 2025
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  The Best Club Lounge among the M Club, Sheraton Club or Westin Club Lounge in Los Angeles

  4/15/2025 - Enjoyed a newly renovated Westin Club Lounge (with two identical specialty coffee machines) tonight. This might be the biggest, modern and stylish Club Lounge in Los Angeles, which outshines almost every M Club Lounge I have visited as well as any Westin Club Lounge in the U.S. Most Westin Hotels no longer have the Westin Club Lounge after a new ownership change took place in the past decade, e.g., The Westin Bonaventure Hotel & Suites, Los Angeles, The Westin South Coast Plaza, Costa Mesa, The Westin Long Beach, The Westin Pasadena, etc. all eliminated the Club Lounge - It might be a cultural difference, which may cause the elimination of the Westin Club Lounge in the U.S. Thank you, Lone Star Funds, who has been continuously offering the Westin Club Lounge for Marriott Elite members year over year. The Evening Appetizers indeed outshines most M Club Lounges, many Sheraton Club Lounges but the deserts at Warner Center Marriott Woodland Hills is a little bit better! It also has an outdoor pool and a small hot tub. On the other hand, the daily valid parking at $84 and self-parking at $64 is really expensive. I do enjoy a complimentary shuttle service to/from LAX. Per hotel, it provides a 24 by 7 service with three Shuttle buses daily.

  Apr 15, 2025