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34 reviews-
Avoid
Hotel is decent- nice lobby, fairly modern rooms. Air conditioner barely works, however. Beds marginally comfortable. Windows so dirty on the outside it makes the inside feel gross. All in all a fairly disappointing stay. Biggest takeaway is how incredibly rude and dismissive the manager was. There are many similar hotels in the area at similar prices- I’d recommend avoiding this one.
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Won’t every stay here again
Our room smelled so bad we have to move. The second room had a dirty comforter on the bed. I called down to talk to a manager. She was rude and didn’t even offer an apology. We have stayed here many times in the past. We won’t be staying here ever again.
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Not the full Westin club experience
Not the full Westin experience. Definitely not worth it to pay for the club level and access after learning they change the hours without notice. Pros: -newly renovated , very pretty lobby - the restaurant has great food - water refilling station has all 3 options ( still, sparkling, alkaline) Cons: - towels and room not very clean. - we have received black stains in the towels - also see black stains in the serviettes at the restaurant - housekeeping was attentive Overall, decent stay but definitely not the full Westin club experience.
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Save your money and go elsewhere. Terrible staff and management.
This hotel will fall short of all your expectations. Save your money and go elsewhere. There's a lot better options to stay at. Service is terrible, staff is rude, manager is even worst. I've stayed at plenty of Marriott branded hotels and this one is one of the worst.
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No M Club!
There is no breakfast offered at all on weekends at this Westin in LA. Management decided to stop offering it to platinum + members. No Club access at all on Saturday. The Club is open only on Sunday evening from 5-11 for hors d’oeuvres. They want you to purchase breakfast from the restaurant in hotel on weekends. Will not be coming back.