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Customer Ratings & Reviews
TripAdvisor Traveler Rating2639 reviews
Spectacular Hotel in the Heart of Hilton Head Island!
My wife and I and family stayed at this resort in early Dec. 2023 for a getaway for my wife's birthday. What a spectacular resort! We travel a lot, and have been to many really nice resorts. This resort has all the elements we look for in a place to stay: new renovations, quality rooms, kind service, beautiful amenities, and options for entertainment within the grounds. Located directed on the beach, this resort has several beautiful pools/cabanas to choose from with a koi pond as well. There's easy beach access, if that is your preference, to a beautiful beach. There's firepits to reserve, bikes to rent, cornhole boards, and ping pong tables outside, restaurants to explore.... in addition to close proximity to everything on Hilton Head Island. We loved our stay, and we look forward to being back! Highly recommended!
Excellent service at the reception & gala dinner. (How often can you say that?) We ended up experiencing the same server, Yvonne, both nights. Such professionalism. The food (I had a vegetarian entree) was also very good. Nothing but compliments from us.
Unfortunately, the problem began when we first entered the lobby. There was one person at the front desk and a line of people waiting to check in. So we waited but after not really even moving for 15 minutes, we decided to use our digital key and go right up to the room. Surprise! The digital key did not work. So we called and were told a security person would be right up. Another 15 minutes past standing in the hall with no security person. My husband went back down to the lobby and got in line and got a key eventually. we are still waiting for that security person, by the way. As for his experience at the front desk when he eventually got to the front of the line….. He was never acknowledged as being Marriott, platinum elite, nor were we offered an upgrade, even though the resort is huge, and was not nearly at capacity. This should be standard protocol at a Marriott property. The interior, hallways and elevators are also freezing cold. Hilton Head is not exactly warm this time of year, and it was so odd that everyone in our group noticed how cold it was once they left their rooms. Now onto the room. It really was quite lovely and obviously refurbished recently. We were disappointed by our ocean view room. The way the hotel was built, there is a giant wall that blocks half of your view from the balcony so it’s not the best ocean view in the world. (See photo for balcony view). I suspect if you were in a different room, it might be better, but we will never know. There certainly are a couple bright spots here, mostly the employees in the little coffee market (where they use Starbucks) and the bell services area. The grounds are lovely and very well kept as are the common spaces. The Front desk needs help. And apparently security as well. Still waiting ….
From check in to check out everything from the room, resort, spa, and staff are the best we have experienced. Every person we encountered was both professional and courteous. We will definitely return and recommend to friends and family.
Great service in the Carolina Room of the Westin Hilton Head Island Resort.
Bonnie Faas the hostess at the Carolina Room was fantastic! Finally someone who cares about their guests! All the personnel at the hotel were very good, but we really appreciated Bonnie who took an interest in the people she was taking care of.