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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Do not recommend
This was one of the worst hotel experiences of my life. We were celebrating our first wedding anniversary so decided to pay extra for a room upgrade with an ocean view when asked. We were put in a room with construction going on in the room/floor directly above us. We heard hammering, drilling, and sawing from Saturday afternoon until ultimately leaving early Monday morning. We were woken up at 7:30 a.m. on Monday morning to the horrendous, head-pounding noise. Both times it was brought up to the front desk, they first acted like they didn’t know what we were talking about, then changed the response when we pushed the issue. We were so exhausted and annoyed that we ended up leaving early, and the plans we had for the last day of our anniversary vacation were completely ruined. On top of that, they refunded the room upgrade but when reviewing the final itemized invoice of the upgrade, we realized the upgrade was actually double the cost of what we were quoted per night, after all kinds of “fees”, etc., added on. Completely deceiving. It was unbearable to be there because of the noise we were never notified about. Would not recommend to anyone. Horrible management and customer service, will not be back.
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Off-Season Getaway: Great Staff/Location
The staff here really went out of their way to make our 25th anniversary a pleasure. Everyone is very friendly and the service is excellent. Breakfast in the Carolina Room has second best Shrimp & Grits* in SC which was a nice surprise (I’ve tried them all). The coffee shop serves Starbucks and is great for a grab and go. The only downside to this location is a tired facility, but they are beginning to spruce up this year with renovations. We were upgraded to a oceanfront room. If you’re looking for an off-season getaway, this is a great choice. *#1 Shrimp & Grits is tied between two places in Charleston: Toast All Day and Page’s Okra Grill.
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Vacation experience feels like home!
Hilton Head resort properties are beautiful and the Westin is no exception! The room was comfortable and clean! The heavenly bed was and the pool, fitness center and spa were great! The beach is spectacular! What sets this property apart is the team! From housekeeping to front desk to spa to Carolina Room and leadership staff, they were exceptional! Interacting with them made a beautiful place seem like home!
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WOW WOW WOW Krishni is the best!
Great service and great people. From the smooth check in with Krishni to the beautiful smile of Jan - John at the bar to our amazing housekeeper Tiffany!! The people here make the difference.. I was a little hesitated to book this hotel due to renovation however I didn’t even feel it. Very clean and attentive staff. Now, Krishni made my stay, she acknowledged my birthday! Upgraded my room to a beautiful ocean view and guess what!!! I received a small box of chocolates and bottle of champagne on my birthday!!! What a wonderful act of kindness and care. Thank you Krishni and the staff.
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Amazing Resort and Superb Staff
We had the opportunity to spend a fantastic week at the Westin Hilton Head. It was a beach vacation but also the opportunity to celebrate a number of special occasions for our family and the staff made our stay beyond memorable. From the booking to the special gifts that were delivered to our room to celebrate and the day to day service, everything was top notch. Lindsey Griffith and the staff here made sure everything was as perfect as could be. The location of the resort is wonderful and with the direct access to the beach, it was easy to spend the time we wanted in the sand and be back at our room with ease and convenience. We really enjoyed how close it was to wonderful restaurants (when we weren't enjoying the excellent on-site options) as well as other activities, shops, and things to do. We'll definitely be going back to the Westin and can't wait to spend another relaxing, restful time as well as see the upgrades and remodels that are underway and coming!