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Customer Ratings & Reviews
TripAdvisor Traveler Rating2533 reviews
Wonderful Stay at the Westin Resort
The Westin is an excellent resort in Hilton Head Island. It has three swimming pools, one heated and under a concrete tent. It has an adequate gym and three eating venues. We rather preferred to eat at their outside venue as we went with our little dog. The beach is underwhelming if you have enjoyed Caribbean beaches...hardly anybody was swimming. Outside of the resort we ate at Nunzzio, a marvelous Italian restaurant where we celebrated my birthday. We also ate at Blue Lagoon, a very good Mexican restaurant, more authentic than many others. One highlight of our trip was the magician cabaret show in a venue quite near the Westin. I highly recommend the resort and Hilton Head Island.
Just disappointing overall
Not fully renovated. Make sure your room is in the newer part. They overbooked the hotel and our room was given away.. no more oceanfront rooms left and we were downgraded.. this shouldn't happen especially when we made the reservation in February and arrived early :( All of the workers at the hotel front desk, porters, waitresses etc. were friendly but it seemed like they were very short staffed. One of the restaurants was closed due to someone not showing up. The beach itself was very narrow and full of sticks. I was surprised to see that they set up the chairs and umbrellas right among the giant piles of sticks.. it wasn't a pleasant way to sit on the beach. I'm not sure if this happens all over Hilton Head or if it's just the northern part of the island but there are definitely nicer beaches in SC/NC. Overall the pool area was nice and very large, there were different areas and lots of places to sit.. parts were also under some repairs. I would make a small recommendation and suggest maybe playing some island/steel drum type music to make it feel like you are someplace tropical instead of the top 40 music which felt more like an episode of Jersey Shore. We stayed one night in a renovated room which was very clean and the beds were comfortable and the shower was a rainfall and nice as well... but we come to the beach to sit on the balcony and listen to the ocean and watch the waves and that wasn't possible. The manager in charge tried to remedy the situation but she wasn't very experienced and even though she tried to make up for it... her communication skills were lacking and it didn't appear as if she understood how to properly handle the situation. It wasn't the beach vacation I was looking forward to and the resort in general wasn't nice enough to make us want to stay so we left early.
Wonderful place to stay!
Just got back from a fantastic weekend at the Westin Hilton Head. The rooms have been newly remodeled and are very clean. Everyone that works on the property truly cares about the guests and we had a wonderful time getting to know some of the staff (names listed below, everyone was a rockstar!). They really made our experience one we won't forget. The hotel also offers a great variety of restaurants, drinks and food. We enjoyed breakfast on the property and I highly recommend the buffalo chicken wrap. Special thanks to the following staff, you were all so kind!! Amy, Mayra, Lester, Ido, Abby, Nate, Sonja, Ryan, Marco and Stephanie
5/5 experience! Incredible team and beautiful location!
I came to Hilton Head for a girls trip with three friends and we stayed at the Westin. We will definitely be coming back next year!! The rooms are updated and clean and the staff really made our stay over the top. We rented a cabana at the pool and felt like queens!! Lester, Nate, Amy, Marco - everyone was so accommodating, helpful, and fun! The beach is beautiful, we rented bikes at the Tiki Hut to ride along the shore. The Westin offered yoga on the beach one morning that we enjoyed. There was truly everything we needed right on the property!
Pampered at a price. Join the crowd.
We loved the Westin Resort. At $400 a night we paid for a great stay. Hilton Head was an overcrowded traffic nightmare. I would rather stay in a condo on the gulf. Better beaches on Gulf. We enjoyed the pool. Food choices all very expensive. Service so-so. The valet staff excellent. Great place to feel pampered after you fight the traffic to get there.