General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating5468 reviews
Will stay again
Staff was excellent. Hotel and room was beautiful and clean. Our view of the lake was amazing. Valet parking was a little pricey but well worth the convenience. Tim Hortons is right across the street. Only downside was I found the bedding to be a little flat, especially the pillows.
Pretty much a frat house
I’m writing this review after calling security for the 3rd time in my 2 night stay. This hotel becomes a frat house on weekends, especially when there’s a major event happening at a local arena. I will never stay at this location for business travel on a weekend ever again.
The Westin is in a great location on the harbour and within walking distance of CN Tower, and restaurants. The Westin Heavenly Bes are not as heavenly as they used to be. Our bed just smelt 'stale'. I asked reception if they could change all the bedding and replace the pillows which they did. The towels had a musty smell to them as well, they were clean so maybe it is the laundry service they use which doesn't give the bedding and towels a fresh clean scent. Staff were all friendly. Good breakfast selection. Room was slightly tired but ok. Would stay again.
Moldy Bedding, but great food!
At first sight, we thought the hotel was lovely. The main entrance and lobby are well kept, clean and the staff were friendly, especially the next day at brunch in the attached restaurant. Our issue though was with the bedding and the lack of any real concern. Had the light on the desk across from us not caught the duvet at the right angle as we were tucking in, we wouldn’t have noticed this. This is the duvet that is between the top blanket and the sheets. We ended up pulling it off the bed and saw that the entire duvet was just covered in mold. We stayed in a two bed room - both beds had the same issue. Staff offered to change the bedding or move us to a different room, while seemingly un-phased by our complaint. I asked that they send someone up to take a photo so that Management was aware. The person that came up was wearing gloves when he took the photo and removed the duvets from our room. We had a good look at the rest of the bedding and felt comfortable staying in our room but declined the offer to bring in new duvets. They did end up giving us 30% off of our room… however, sadly we won’t return to this hotel and I’m now going to give every hotel bedding pause for thought before jumping in. The staff were all very friendly, the food was amazing… but that mold is stuck in my head.
The bestin at the Westin
My sister and I stayed here for a Raptors playoff game. Within walking distance to Rogers Centre and Scotiabank Arena. Walking distance to public transit and some great restaurants and pubs. Large and clean room overlooking some awesome lake and city views.