The Westin Grand Cayman Seven Mile Beach Resort & Spa - European Plan

Customer Ratings & Reviews

• 

  Exceptional beach and that’s the best amenity

  First and foremost the most significant aspect of the travel here is the beach and the Westins Beach front is spectacular! Now I did rent the beach pods 3 days during our trip and they were worth every penny because I need the extra space for comfort and I enjoyed the fact that they are placed literally right in front of the beach and you can see everything without feeling cramped in on top of everyone else. Second. Family Time private charter with Captain Richard and Brandon was the highlight of our trip. They literally knew where to go to avoid the large groups of other people and we felt extra special because they literally went out of their way for us making us snacks and cocktails. I gave them both a big hug goodbye knowing that it won’t be my last time sailing with them. We will definitely be back with these guys and enjoyed our lunch at Kaibo restaurant. Third. We were there for my husband’s Captive business insurance meeting and they always do a phenomenal job but we opted to visit Pappagallos solo and that was incredibly delicious! Lobster Pot restaurant was amazing with the best sunset dinner view and the service at both venues was absolutely phenomenal!

  Mar 18, 2025
• 

  Mediocre at best

  Considering the prices charged, I would have expected more in terms of quality. The pool and beach area were both crowded. The restaurant offered mediocre food that was overpriced. The bar attendants were apparently not trained in customer service. All in all, given all the beautiful places in this world, I would not return to this Westin location.

  Mar 04, 2025
• 

  Westin Happy Hour and Sunset

  Westin Happy Hour at Sunset is the place to be in Grand Cayman. Beautiful location along with an amazing team at the bar. Every time I go there, the team is incredibly friendly and genuinely happy, which adds to the overall positive atmosphere. From my most recent visit, I was approached by the team lead, Ollie, where he welcomed me and my family. He chatted with us and ensured we were having a good time which made it a memorable moment. Always looking forward to my next happy hour. Big shout out to an incredible team.

  Mar 03, 2025
• 

  The Grand Cayman Westin or should I say HOJO Express

  The hotel was less then to be desired. My traveling partner had pre arranged with the ambassador concierge to have some special upgrades because it was both of our birthdays. The ambassador rep. at the hotel forgot everything and when reminded she threw some breakfast passes and drink tickets at us and said she was so busy and these should suffice. Turns out they never honored all of the coupons and did a pathetic job of making us feel good or special.

  Mar 02, 2025
• 

  Westin Escape

  We just returned from 5-nights at the Westin & had a thoroughly enjoyable trip. This was our 5th trip to this property over the years. We were non-rev (as we were on two prior visits), paying with Bonvoy Points. Attempted in advance to redeem a nightly upgrade reward but was denied as was a room upgrade request at the time of check-in. The front-desk staff was not particularly welcoming. You only get one chance to make a good first impression. This had been my observation at prior visits as well. Think about how you would like you arriving guests welcomed. A genuine smile & a sincere thank you for choosing the Westin would go a long way. Offer guests a welcoming beverage while waiting to be processed in. Many guests arrive at or around noon, hours before rooms may be ready. Offer guests the option to change into beach attire in a suitable changing room & enjoy the property while their room is readied. Do not send them to the lobby bathroom for this purpose only if asked. The spa is a short walk & has more spacious & private areas to change or perhaps there is another lobby adjacent area for this purpose. The rest of the staff was excellent, all of them. Other than one night when we strayed off to Kaibo, we never left the resort other than the 4-miles logged each AM up & down SMB. The Beach House, Ferdinand's & the Tortuga Grill were excellent. Please more Steel Drums at Tortuga. Every night if possible. I would never leave. Maybe give Barefoot Man a try (I knew him as Barefoot Boy at the old Holiday Inn in the early 80's). The Lobby Bar staff were mixologists extroidinaire. The lobby bar musical acts were meh. I have had concerns with the frachisee status of this property at prior visits, its relationship with the property across the street, the benefits these guests had at lower costs than Westin guests & the strain this places on Westin resources. This is an issue Pyramid will have to contend with. It mattered little this visit, but was a concern on a past trip. Adding another row of chairs may not always be the answer. Iconic property on the best stretch of SMB. We will most certainly come back. BTW, the rooms with same decor as 2018 & perhaps in need of a decorative refresh. Bathrooms have held up well & the Westin bed is always welcoming. Please upgrade my view next time.

  Feb 28, 2025