General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2408 reviews
May 25-27 at the Westin
The staff at front desk and poolside at the Westin consistently goes out of their way to ensure your stay is great. We were greeted by Tashelle- it was obvious that she was happy and confident. She explained how we can get the most out of our stay and where everything was. She gave us the option of two rooms, and we prechecked using the mobile device at 10am. First there’s Hector at the front desk- he is very well versed on everything Westin. I shared with him my elderly parents were joining us at noon and he had their room ready on their arrival. Adonis by the pool went out of his way getting gbus 4 chairs together and asked if with umbrellas we wanted umbrellas- he put towels on the chairs. What I really like about the Westin pool service is they don’t wait around with their hands out and pressure you.
Great Location - Clorox smell & very cold hallways!
Great Check-in in with Jackson and information on restaurants from Steven! Jackson was very accommodating, friendly and went above and beyond to fulfill our requests…….. thank you Jackson!! You made our Anniversary Celebration Special!
Melva was great!!!
Melva was amazing! She was extremely helpful and accommodated all of our needs! Thank you so much Melva ❤️ She gave us an amazing room complimentary and also free drinks! She gave us an amenity card! Thank you
Melva is the best!
Melva was amazing. Took care of everything I needed with a giant smile. I wasn't 3ven staying at the hotel, I was just there for a conference . We could use more Melvas in the world. Thanks so much I really appreciate it.
Melva, who checked us in, was amazing. She was kind and helpful every day. She knew we needed guidance and went above and beyond to be sure we had everything we needed. Also, the managers of the parking provided outstanding service.