General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3154 reviews
Amazing Staff and Hotel
The Westin Hotel is in a great location (walking distance to ALL landmarks) and away from the chaos of the tourists. Most importantly, the entire staff is absolutely amazing. Very accommodating and always greeted with a gracious greeting and smile. When traveling, it's the people that make such a big difference and impact your entire stay. Thanks to the Westin staff, my Roma getaway was absolutely great !
Musty rooms, crusty service, busty prices
Two nights pre cruise, hotel chosen by the cruise line as part of our package. Our first floor"grand" room overlooked an internal area of the hotel with views of the other room windows and all the vents/aircon units etc. Don't care about the view, but omg, the room absolutely reeked of an overwhelming mould/musty smell, like it had not been opened to fresh air in years and aircon condensation has seeped into the carpets and walls. We awoke feeling unwell, with completely blocked noses and couldn't wait to get out of the room for fresh air, dreading going back in at night. The room was very large yet the bathroom was tiny. Good water pressure in the shower, but the old shower head sprayed in all directions. No minibar provided, nor a minibar fridge in the room. One English channel on TV only, BBC news. Sought dining and activity advice from the concierge team on two occasions, each time they seemed completely disinterested in assisting us and we received bare minimum help. The cruise guest breakfast area in the basement was god awful, so 1980's and stuffy. We were charged around EUR12.00 for a small 330ml bottle of coke from the ORVM bar which is beyond ludicrous. Location is walkable to main sites if you enjoy walking a lot, but for the huge per night dollars they charge, there are much better options to be had.
Overnight in Rome
Beautiful hotel and great location, walkable to many sights and restaurants in the area. The staff is helpful and gracious, breakfast was delicious with many options for guests. The bar area has great views of Via Vittorio Veneto for people watching.
Extremely nice hotel in a Great Location!
Great hotel in a fantastic location. We enjoyed the breakfast & food at the restaurants and also appreciated the Gym they had. Would highly recommend this hotel to anyone due to the service and the location.
Highly recommend the Westin Excelsior
Spent our 4 nights in Rome at the Westin Excelsior. Check in went smoothly and early at 1pm. We stayed in a king street view room and it was spacious, the bathroom was great with separate tub and shower. It also had a bidet. A couple of chairs and a small table gave us somewhere to sit other than the bed which was nice. A mini fridge was stocked with the mini bar essential beverages and snacks. The TV was an older model flat panel, but on vacation we don’t watch much TV anyways. It had two English speaking channels (CNN and Cartoon Network). The bed was comfortable and room service left new bottled water daily. I would definitely recommend this property.