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Customer Ratings & Reviews
TripAdvisor Traveler Rating2173 reviews
Sounds like there is a wedding right outside my door (probably because there is )
Have stayed at this place numerous times over the past year. Usually among my favorite Marriotts in the area. My stay on January 7 is exact opposite. The room was missing a few items in kitchen and had to call down for them. Biggest issue is they new hosts wedding. The venue faces to the doors to the hotel and for hours you can hear ever word the dj says, every drunken scream by wedding guests and loud music. Horrible location for this event as it faces every hotel door. People on my floor kept walking outside and complaining and front desk assured us the wedding would end at 9pm. As of 10pm they still just as loud as ever. This stay definitely a waste of Titanium points. Should have stayed elsewhere since this is not relaxing. Will give the property another chance on weekdays but definitely not on weekends anymore.
Overpriced and dirty
The hotel seemed great upon arrival for our 7 day stay. The housekeeping staff was subpar, never replacing towels with the exception of one day always dining the door bell looking for lost cleaning equipment which interrupted my babies nap on more than one occasion. The kitchen was not even stocked with enough equipment to make a meal if needed/wanted. The fire alarm went off and caused the hotel to evacuate, luckily it was a false alarm. The hotel carpets and floors were disgusting with stains and food left under the couch from previous guests. The hotel advertises 3 pools but two of them are in residential or condo areas. To top off the end of this stay we had no hot water for 2 days and the air conditioning was spotty in the 80 degree January. I definitely would not recommend this hotel.
We spent one night here on 12/15/2022 and it was a lovely stay. The hurricane clearly did some enormous damage to the area including to the harbor and the out building around their second pool area, which seemed to be missing their tile roofs. The boats in the harbor are gone, some grounded and the dock looks to be partially gone. That said, the hotel seemed to be undamaged, we had a lovely view of what was left of the harbor and looking out beyond that. We went to their other pool area which was lovely and almost entirely ours alone to enjoy and for that reason this may be the best time to visit this hotel as any other time it will likely be crowded. I would highly recommend staying here, I’m sure we will be visiting again in the future.
Our house was devastated by hurricane Ian. Going on 3 months & still not back together so we booked the Westin. This is really a lovely resort. It’s the 3rd time I’ve stayed & this time we got a suite. Beautiful, spacious & nicely decorated. I haven’t checked the other amenities, yet so I’ll update later. Do yourself a favor & Enjoy!
The Only Place for Staycation while Visiting Cape Coral
My 3rd time visit and the place still amazed me.The view is still spectacular even after Hurricane Ian devastated the area. Didn't get my requested room overlooking the Riverview and pool,but Front Desk Jeffrey,Enoch and Anna Marie was accommodating when I requested a late check out. Housekeeping staff were also great as they were able to give me real glass stemware. Bartender Joe and his wife at Mile 92 Marker made my 6 days extra pleasant by their attentive service despite being busy. It's the only place I prefer to stay as I like shopping the the nearby Looke Champagne Boutique.