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3569 reviews-
Excellent Service
Centrally located in downtown Los Angeles, this Westin hotel offered well maintained rooms, convenience, comfort and above all excellent service all-round. A special thank you to the Front Office team – Mr. Ghassan, Ms. Angelie and Ms. Sophie - they were courteous, professional and very attentive to the needs of the guest. Although The Westin Bonaventure Hotel & Suites is not a new hotel, the property is clean, well managed and guest rooms are well cared. What sets this Westin apart is the hotel staff. From the welcoming and friendly valet, to the genuine Front Office associates and Manager who truly cared about the guest and made me feel welcomed. Ms. Angelie and Mr. Ghassan, who collectively helped resolve a room issue went out of their way to provide 5 star service. They were truly professional yet warm. Thank you to this Westin team for the exceptional customer service.
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Fine But Not Up to Typical Westins
This hotel was fine for a one-night stay when we needed to be downtown, but it didn’t live up to the experience we’ve had at other Westins. On the plus side, it’s conveniently located for downtown events, efficiently run and provides distinctive architecture. Even though we expected a large, city hotel experience, it still felt relatively industrial. We read about shops and restaurants around the main level, but most of the storefronts were closed, which made it feel more empty than energizing. Their morning breakfast buffet is amazing, including dishes familiar for both the American and Asian clientele. The dining area was noisy, such that the interesting food was accompanied by the constant sounds of kitchen carts and sliver ware restocking. The room was comfortable but dated. One seemingly easy improvement would be to carve out the granite bathroom counter enough to let the toilet lid extend to a fully upright position.
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Great Downtown Location in LA
We stayed here during the 1st week of September. The downtown location was convenient for us who opted not to drive in LA. It was close to the train stations and shops. Uber was easily accessible as well. The rooms are clean although it needs a little update. The staff are very friendly and courteous. Special mention to Sophia from the Front desk who assisted us on the check-in. And to Alfredo from the restaurant who helped us with our drink refills and hot coffees during our breakfasts.
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He wanted little to be perfect.
Relatively far from the center, in the financial district of the city, with very beautiful modern architecture. It essentially consists of four towers, joined together in the center by the elevator-staircase. The ground floor/reception quite large, luxurious with water channels, fountains. In the center of the building a large bar with a selection of drinks, cold dishes, breakfast and cuisine. The food is very good, that at least I chose. The rooms have large double beds and all the necessary comfort both in the bedroom and in the bathroom. Swimming pool on the fourth floor, comfortable with sunbeds and towels available for bathers. If it was a little closer to the center it would be ideal.
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Downtown la hotel
We chose this hotel due to the location. It is centrally located and within walking distance of several places that we wanted to go for our weekend away. The hotel is huge, but it doesn’t feel that way because of the towers. The lobby is nice but dated. There is a coffee shop and bar in the center of the lobby. (They may serve more items, we didn’t go for food so I wasn’t paying attention to what they offered.) They have different elevators for each tower, which made it feel like you were staying in a smaller hotel. The rooms were nice and clean. We felt safe in our location. The shower was divine. They had the rain shower head and also a wand. It had fabulous water pressure. They had a coffee machine with coffee and tea in the room. We had a lovely view of downtown la. Our housekeeper was extremely friendly. She even helped me when she saw me walking the wrong way off of the elevator. Our only complaint was that we didn’t have a heavier blanket on our bed. We only had a light sham. We were thinking that maybe they forgot to replace the duvet, since the next day we stayed at a different Westin that had the same layout but did have the heavier duvet blanket. Overall, we would stay there again. It was a higher end hotel, safe, clean and a great location. It checked all of the boxes.