The STRAT Hotel, Casino & SkyPod has revealed a top-to-bottom remodel in 2020 that includes a redesign of the award-winning 360-degree rotating Top of the World restaurant; a new Observation Deck, complete with stylish craft cocktails and cuisine at 108 Eats and 108 Drinks; exhilarating thrill rides and attractions, including SkyJump Powered by MTN DEW; Chapel in the Clouds; and stylish meeting rooms - all inside the SkyPod at more than 100 stories high.
The hotel offers more than 2,400 comfortable guest rooms and suites, including
the newly remodeled Elevate series; a totally redesigned casino, the new,
state-of-the-art William Hill Sports Book; new restaurants and bars, including
REMIX Lounge, BLVD & MAIN Taphouse, STRAT Cafe and View Lounge; two resort-style pools: Elation Pool Café & Bar and RADIUS Rooftop Pool & Wet Lounge; and dazzling entertainment with the new, otherworldly production, Celestia.
Location
Las Vegas - StripProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card with matching photo ID for authorization upon check-in, for incidentals; this will place a hold on your funds. Gift cards are not accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Discounted entry fee for SkyPod*
• 20% off Skyjump powered by Mountain Dew*
• Seasonal admission to Elation Pool*
• 24-hour Fitness Center access*
• Complimentary local and toll-free calls
*Valid for up to four (4) guests staying in the same room
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
733 reviews
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May 26, 2023Poor customer service . Need well trained associates
Assigned room was very stinky and strong so asked for room change then they gave us new room . But came to find out they charged us for both room and was told refund will take place within 3 business day but it did not . So tried to called multiple times could get connected and today I called but the representative was very rude told me it will take 15 days business days for international card and when I asked give me tentative days he said I do not know and just hung up phone on me. Their associates need to be well train from customer point of view to cleaning . They provide us stinky room and they charged us double and when I asked questions to get back my money they treated me like this. That’s unacceptable!!!!!
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May 25, 2023Best for Budget on the strip
PROS: Best pricing on the strip, clean lobby and casino, super polite staff and cocktail waitresses offered regular service. The rewards card is great, giving $10 in free slot credit. Good food options, the Asian fusion place especially. Clean linens. CONS: Room was dated, lighting was poor quality. The bathroom light FLICKERED. There are more updated rooms that they’ll offer at check-in but they’re close to a hundred bucks more expensive. Check-in line was always long. Check-in line was always long and concierge closes kinda early. OVERALL: I’d say it’s the best budget hotel on the strip. You get a decent but dated room, a really nice casino and food options, and the extra cost stuff like the sky pod are pretty cool to see.
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May 17, 2023Going down hill.
We've been going to this hotel for 8 years. And wow is it going down hill. The rooms are overpriced, the pool was closed (in late may with 90 degree weather), the rides and sky jump were closed, most of the restaurants were closed, and the staff is very rude. This hotel use to be fun and relaxing with a youthful vibe but now it's sad and there is nothing to do here. If you decide to go up to the tower you have to pay even if you are a guest there. They have started to nickel and dime everything but you get less and less for it. So much is out of service or broken. Oh and we're leaving a review here because they turned off reviews on Google.
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May 16, 2023
Fallen from grace
Fallen from grace I was able to get a room at The STRAT hotel and casino really inexpensively by committing to go on a time share tour; I’m sure many of you have done the same thing at some point in your traveling past. I felt like it would be fun to stay at a place that had so much history and prestige in Las Vegas. I couldn’t have been more wrong. Before I could do anything else, I was hit with $78.00 for parking which covered the entirety of my stay with in and out ‘privileges.’ What the…?!?! Add to this the fact that the parking garage is at the complete opposite end from the room towers and the glaring lack of any luggage carts meant making several trips from the car to schlep everything through the entire casino to get it to our room. My cost for the room as part of the time share tour deal was $150.00 for three days and two nights. A bargain. Upon checking in, however, I was asked if I wanted to upgrade to one of the newly remodeled rooms or if I was fine with one that was over 20 years old. The trip to Vegas was for my anniversary so I decided to splurge and pay the extra $34.00 per night. “Oh, but wait,” said the desk clerk, “there is a $180.00 resort fee (for areas that they should have charged only to those who used them (spa, gym etc. which could easily be done by making the room key necessary to gain access then charging the fee to the credit card on file)… and this fee, and these taxes etc. etc. etc.” By the time I got my room key I was out of pocket over $500.00. So much for my bargain weekend of $150.00! Now let’s talk about the room. The bed was so high off the ground that the first few times I tried to get onto it I had to put one knee up to leverage myself up, but I quickly learned that this was literally giving me a friction burn on my kneecap. I then had to change tactics to standing with my back to the bed, jumping up and back to get my butt onto the edge, lay backwards and then crab walk my way onto the top. I’m 5 foot 5 so if I’d been any shorter, I’d have needed to stand on a chair to get into bed. The bedside lights were bright enough to land an airplane in the dark with no dimming option, it was burned out retinas or nothing. The water pressure in the shower was little more than a gentle summer rain and the toilet burbled like a cauldron periodically throughout the night, needing to be flushed to silence it. Out of four elevators, only two worked. Our newly renovated room had a spectacular view of the neighboring roof and we were serenaded with the sounds of ongoing onsite construction. On top of all of this, the TV didn’t work. The image was visible for a moment then would pixilate and become unviewable. You hungry now? Too bad. The restaurants located inside the hotel kept strange hours. All of them being closed during early dinner hours (Top of the World being the exception, but I will get to that later.) Some of the restaurants were closed entirely for a full day or two and room service did not exist. We got in late one evening and wanted a little something to eat… I couldn’t even order by phone from our room, I had to go to the STRAT Cafe to order on site then stand around and wait for it to be ready. Once I had it in hand, I made the mistake of returning to my room without verifying what was in the bag. It was wrong. So, back down to the diner I went to wait some more while it was remade correctly without any offer of a refund or compensation for the error. While waiting for my food to be remade I learned from speaking with the staff that the owners/management had laid off a lot of the hotel/restaurant staff which is why the open hours were limited, there just weren’t enough workers. For a hotel like The STRAT, in a city like Las Vegas, finding staff shouldn’t be that difficult so it seemed like a blatant attempt for a multi-million-dollar corporation to be cheap regardless of the impact it had on their guests or staff. Another evening we were going to eat at PT’s Wings & Sports. We walked up to the entrance and stood in line behind another gentleman for a few minutes. The hostess came up to get the man in front of us and then pulled the chain across the entrance as she told us, “We’re closed.” There were signs throughout the hotel about the on-site pizza place, Nunzio’s Pizzeria, so we thought we could order that to have it delivered to our room. Incorrect. The phone number provided was not in service. Now the three good things I can say about The Strat: Since it was our anniversary, I had made reservations for dinner at Top of the World. Except for the very long wait for the elevator to arrive this was a wonderful experience. Upon making the reservation months prior I did have to pay an extra $25.00 to guarantee a table by the window, but again, it was a special occasion, so I paid it. The meal was delicious. There was a good variety of entrée options and while expensive the portions were good. I went into it knowing it would be a costly meal, but it was worth it. I’d booked the reservation for sunset so we could enjoy the view as the sun dipped behind the mountains and the night lights came on. There was a roaming photographer who would snap portrait-style photos with the view out the windows as the backdrop which made for a nice memento and while I am a sucker for these kinds of photos, the $50.00 price tag was a lot. We wanted to go up to the observation deck, which we could have done after our meal for free, but we had another obligation so when we went back up another day we had to pay for the privilege, even as guests of the hotel. Going to the observation deck, in my opinion, should be unlimited and free to hotel guests. We were able to have dinner at McCall’s Heartland Grill which was actually a good experience. The service was very good, the food was delicious, and it had a warm, quiet ambiance. It too was a little expensive but considering the rest of our experiences I happily paid it to not be annoyed at the simple task of getting dinner. Our last night at the hotel we made it to Chi Asian Kitchen which turned out to be another pleasant experience. Good food, friendly staff and well-priced. The ambiance was dim and quiet which I always enjoy. Upon returning home I got the expected email survey in which I voiced everything I have stated above. In response I received an email saying they were sorry for the experience. That was it. No offer of any kind of compensation or even a free return weekend stay (which I wouldn’t have used anyway, but the gesture should have been made). Overall, it was an atrocious experience, and we will never, I repeat never, stay at The STRAT ever again. I would never recommend it to anyone regardless of any discounted cost they may think they are getting.
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May 11, 2023
Worst hotel experience ever
I had the extreme DISpleasure of staying at THE STRAT last week. This was by far the WORST hotel experience I have EVER had. It started with the check-in, which was an absolute nightmare. I booked online and prepaid my reservation for 2 nights through booking.com my receipt from them specifically stated that it included all taxes and fees. The front desk person was rude and then dropped additional fees of 190.00. not according to my receipt. The most anyone was willing to do was change the reservation to one night and comp me 50.00 in food to a restaurant that was already closed by the time she settled everything. When I went to address this with the front desk security assisted me and came back with a card that had HALF the value of the original voucher, when I asked about it the even more rude person at the desk said “you DO realize this is a COURTESY and we aren’t obligated to do ANYTHING for you. (REALLY?! WTH was the resort fee I paid for?). It should be noted that I am wheelchair bound, when asked how to get to the pool both the management and the concierge told me the same thing – North tower. Top floor and there’s an elevator to the pool. When I arrived at the door to the pool area, I was informed that the elevator had been inoperable for weeks as they had to order a part. How did management and the concierge not know this? There was a lifeguard at the door that grabbed some of the pool employees to make certain I got safely to the pool. Four flights of stairs, 4-6 volunteers and 30 minutes of concerned and utterly stupefied people and I finally got in the pool. After that I went to the retail level to grab a bit to eat. The ramps on this level are nowhere near accessible due to how steep they are. When I attempted to get back down the ramp to leave it was so steep that I could not keep my hands on the wheels and was in an uncontrolled roll down, I only stopped because I hit one of the posts with my already injured left knee on the footrest of my wheelchair. It was just in front of the reservation desk for the TOP OF THE WORLD restaurant which at the time had at least 3 employees standing there doing nothing. I was in full view of the employees and none of them bothered to even check if I was ok. Now the room… Again, I am in a wheelchair, was not given an accessible room at all – was not even asked. A wheelchair does not even fit through the aisle between the bed and the desk, nor were there towels and it was filthy. By the point I got into the room it was nearly midnight and all I wanted to do was sleep. But when I soke to the front desk the next morning again, I was met with complete rudeness. This is completely unacceptable behavior but sadly it appears to be the rule rather than the exception. If I could give you zero stars, I would.