General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3708 reviews
Book it! Totally worth it!
Eimy at concierge was absolutely wonderful in assisting us with our stay. She’s a Total Gem. Everything from being greeted, to cleanliness, to leisure at the pool and beach was everything I needed after a tumultuous morning at the airport. I highly recommend The Sonesta, it’s worth every penny. Just book it.
This resort (formally Intercontinental) is the best! My husband I have been going for more than twenty years! The doorman are the best and William is our favorite!! At the front desk and Concierge, Nestor Colon is just like family! Always the best! I can’t say enough about Carmen Ortiz, the most friendly, sincere and kind person, we love her! Although we’ve seen Issac Varon before, we got the chance this year to speak with him often and he is very nice and truly committed to his job! At the pool, Michael, Mario, both Jose’s, Juan were great! They were all attentive to our needs and always with a smile. Miquel Diaz is the absolute best!!! Love him!!! He is a great addition to your staff!!! At the Ocean Breeze we had the pleasure to meet Elvin, Richard, Johvan, Michael, Eugenio, Harvey, Josue and of course Kayla!! When having breakfast we got to see Wanda! We’ve been able to come back each year and she is always the same, welcoming and pleasant, it’s like coming home to family. Daniel and Jaime are the sweetest!! In the lobby bar, Alexis and Gabriel, the best!! Francis from security always greeting with a smile! We had to have one of the engineers come to our room and Alvin Morales was very nice. When we needed attention to our room or room supplies, Zarahi was absolutely attentive to our needs and did it all with a smile and kind words!!! Thank you for the staff members that you have and always making us feel like family!! Royal Sonesta is the only hotel for me in San Juan!! See you soon!!!
Manuel and Mario: Excellent Hosts.
The hotel is very well located. Everything was fine, but Manuel at the Aleli restaurant was outstanding, as well as Mario at the beach. I would recommed to install safety bars in the bathrooms, for the elder.
Everyone was so nice! All the staff was helpful and the place was very clean. The pool was beautiful and the beach was not crowded at all. The hotel was in a great location where everything was easily accessible. The car rental place we chose was across the street of the hotel, making it super convenient. I will definitely be back soon.
Room with mold.
We visited the hotel back in March 9-13 , pool area and beach were nice and good location, we had issues with the rooms. Upon entering our assigned room we smell a lot of humidity, very strong odor, when we asked housekeeping if there was an issue with our room they responded that all rooms have the same problem. We assumed that the problem was temporary, but after a couple of days I got sick and could not breath easily, I guess it was the mold on the room. I complained to the front desk and they said that a manager would contact me and get me a refund. Two months later, still waiting for the call and a refund. Very bad management.