Opened in 1927 and affectionately called the “Pink Palace of the Pacific,” The Royal Hawaiian, a Luxury Collection Resort is a haven of luxury and grandeur. Modern yet indigenous, the resort offers unprecedented amenities, unrivaled accommodations and exclusive services – all designed to provide the ultimate global trendsetter with a unique luxury experience. From first class accommodations to world-class dining the 528-room resort is guaranteed to charm.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
Hotel Mandatory hotel imposed resort fee inclusions:
- Welcome bag of Royal Hawaiian Signature Banana Bread muffins
- One Go Pro Hero 5 Rental per room per stay available at our Front Desk
- Enhanced High Speed Internet Access (Wi-Fi)
- MiFi rental with unlimited high-speed internet access available at our Front Desk
- Morning yoga
- Intro to Stand Up Paddle Boarding - land demonstration
- Daily cultural activities including Ukulele Lessons, Beginners Hula, Ribbon Lei Making, Shell/Kukui Nut Lei Bracelet Making, Lauhala Weaving, Haku Bracelet Making, Flower Lei Making, Royal Hawaiian Historical Tour, Moana Surfrider Historical Tour.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5116 reviews
Black Mold in Shower and on Air Vents
There was a significant amount of black mold in the shower and on the air vents. When we reported it to the Manager, he said and did nothing. He didn't move us to another room. The black mold was never cleaned off during our stay. We shortened our stay and checked out early. Very irresponsible for a supposed luxury hotel.
Very Nice Waikiki Stay
Very nice stay. Was greeted upon arrival with a lei. Beautiful grounds and historic hotel - felt very relaxed. Definitely a pleasant respite from the busyness of Waikiki. Front desk check-in line was a bit long, but I was eagerly welcomed. Stayed in an oceanfront room in the Mailani Tower. The room was large, but definitely felt dated (furnishings, walls, carpeting, etc.). Centrally located - can easily walk to Waikiki and the hotel also connects to the Royal Hawaiian Center (great access to Kalakaua Avenue). Pool was small but did the job. The poolside service and food/bev were great. It was very nice to have a pool chair and then alternate between the pool, the beach, and the chair all day. The onsite bakery was great as well. Would definitely stay here again, but I think it needs to be renovated a bit more.
Historical Property on Waikiki
The Royal Hawaiian is a lovely property that has maintained a good sense of and appreciation for its long and storied history. Our room was super clean and anything we needed was readily available. The room was smallish for three people but the very high ceilings lent it a sense of spaciousness. The location in Waikiki was excellent as we were able to walk everywhere we wanted to go. The amenities are plentiful. We LOVED the Royal Hawaiian Bakery in the bottom of the hotel and ended up eating there every day because the food and coffee were both so very good. I gave this property 4 stars only because it's very crowded which for me took away a sense of relaxation that I hoped for. It also looks a little worn in some areas and could use some renovation. However, this is not to diminish in any way the enjoyment of our stay there.
Post Covid has changed the service a Bit it still majestic
Great location and majestic atmosphere at the Mailani towers and pretty well kept up considering the age of this place ,but still consider it a bit beaten up. Hint: the Halekulani remodeled during Covid. Many of the previous amenities have disappeared since Covid and wonder what the near 50 dollar “resort fee is for. With lack of staff, they no longer have room service. Some of the restaurant service can be understaffed and forget your order. Overall a good experience but perhaps my only really bad experience was when I was checking in. I made two separate one day reservations on the Bon Voy Appy line using my points and then reserved another week, thus had 3 reservations for a total of 10 days. But when checking in with a Nigel, I was told that I had to return and check in 3 times on 3 separate days because I had 3 reservations. In essence , I had to bring down both my keys and receive new keys as the old ones will stop working at check out time 3 times. I told Nigel this did not make sense for me to return 3 times to check in just to receive new keys but what blew my mind away was when I asked him if this made sense to him and he responded “yes” . I don’t mind a little lack of insight into what is the definition of “service” and “inconvenience “ but please don’t lie and tell me returning before checkout time, waiting in line (can get busy) and re- checking in 3x makes sense for one stay. Luckily Nigel made up for it (with a little coaxing) by asking his supervisor and making sure I did not have to return 3 times.
Lovely stay over Thanksgiving
Lovely stay at the Royal Hawaiian during Thanksgiving! Great beachfront location and close to shopping & restaurants. Several stores inside the hotel for shopping as well. We had a garden facing room and beach facing room, both were beautiful.