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Customer Ratings & Reviews
TripAdvisor Traveler Rating1770 reviews
Guest service at its best
Talk about guest service. Daniel Delgado the food and beverage manager went above and beyond to wow our stay at the Ritz. We were at the bar 1 night and just having conversation about a restaurant we wanted to visit in a different state and he had said he had been there and it was amazing. This is a place that you need a reservation months in advance. He said let me see what I can do, I might know someone that knows someone. We thought it was impossible, the next morning while at the airport to our next destination he called us and made it happen. Thank you Daniel for going above and beyond when you didn’t have to and making our stay 1 we will not ever forget.
Excellent Stay with Toddler
Excellent customer service. We were traveling with our toddler and the staff went out of their way to make it an amazing stay. They provided a pack and play crib, diaper genie and toys and games. The staff was also very receptive to requests about not knocking. The room service menu is delicious and always delivered promptly. We were so thankful we chose to stay at this Ritz property.
A Birthday Retreat at The Ritz-Carlton
A Memorable Birthday Stay at The Ritz-Carlton: Exquisite Charm Near San Francisco's Chinatown. Flawless experience, except for a slightly less friendly welcome during check-in. Impeccable service and luxurious amenities made it a truly unforgettable celebration.
Excellent and friendly service, beautiful hotel, nice rooms with the most comfortable beds. Location is also excellent. I have no complaints about the service which is rare for me. I would definitely stay here again. A five star experience.
My nose remembers this as a pleasant stay (floral scent in lobby)
From the well-dressed smiling valets to the delicious floral scent in the lobby, we enjoyed this whole stay very much. There was a fortune cookie gin drink in a vampire cup that made me very happy in the lobby bar. The room was comfortable with good bathroom amenities. Only thing is we couldn’t keep the room cool because the ac wouldn’t stay on continuously even when we took it off of auto and put it on low or high setting. We set it to 66, hoping it’ll feel like 68. But it felt on the hotter side the whole night. Not bad enough for lack of sleep, just a tad uncomfortable. I would stay here again for the floral scent, comfortable bed and kind valets.