General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1798 reviews
Great staff, high on a hill but a little dated
This is a classic ritz Carlton with very friendly staff, all the facilities you need (gym, restaurant, bar and a little retail). Rooms are clean and tidy with good amenities. The best thing about the hotel was the staff who were uniformly friendly. They sought to add little touches when they could. The only downside is the hotel is a little dated. One final point if you are visiting for the first time - the hotel is on a steep hill so you get a good cardio workout if you walk
Fraud culture is real in sf
Horrible. After I left the hotel, the hotel allowed people to charge stuff to the room you already left, which was a couple hotel hats and a salad ... tried to bring it up to them multiple times, and instead of trying to help, they just email and say we believe it is legitimate. I explained to them that my flight was at 1:30. It would be impossible for me to eat or shop there at 1:45 if I was in the air! I guess my fault for not checking out earlier than late check out time.
Great location, great hotel
We only spent one night here, but it was a good stay. We had an executive suite, which works well for a family. The staff was really great, we had room service twice. The food was good, but pricey as expected. One of our kids was sick, the staff was great dealing with the impact. We'll likely stay here again.
Stay in a club level room. The larger room on an upper floor plus the wonderful food snd drink on offer is superb value.
This is a wonderful hotel. From the moment we pulled up in front of the hotel to the moment we left we were treated like royalty. This is a very classy hotel with fantastic staff and a real sense of luxury, that just cannot be faked. We will definitely return to this amazing city, and we can’t wait to return to this hotel.
The Ritz-Carlton at it's finest
Everyone at the Ritz was happy and engaging. Made us feel at home. Kudos to the staff. Super great location. Our upgraded room was fabulous. It was our anniversary and there were strawberries, chocolates and bubbly in our room. Very special memory for my wife and myself. Thanks Ritz-Carlton. That's why you are the Ritz-Carlton.