General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2683 reviews
Good hotel in Key Biscayne, but far away from anything. Nothing walking distane. Rooms are good. Cantina, mexican restaurant was ok, nothing great. Expense for what it is. Lighthouse, which is the all service restaurant, was closed for business.
Outside agency rentals beware
Full disclosure- we rented through an AirBB. But, that is the exact issue. Once the front desk finds out, they say they cannot help you with ANYTHING. Beyond checking in, they will not help you with anything. We had issues with key cards- must have gone through 30 of them in a day. The internet was down . We were there 2 days. The second they hear it is not a direct booking , they treat you like 2nd class citizens. At the price point, it is ridiculous. Want some ice? Forget it. A bar of soap? Nope. They need to come to terms with these arrangements and the owners. They are still getting a ton of money and they act like they are doing you a favor by talking to you at all. The end of the day, it is their facilities and they are charging a “resort fee” . I have not problem with that if granted resort services
Great Family vacation
We stay at the Ritz Carlton Key Biscayne several times a year. My in laws had flown in from Ireland and I can't thank Jay, Dana and Ryan enough who looked after us at check in and made this a memorable stay. We arrived early November and the hotel was not massively busy even at the weekend. The breakfast was great and all round service was excellent. Unlike other hotels the hotel provided a car to drop us off and collect us from the local restaurants in Key Biscayne which made my in laws lives a lot easier. On top of that the weather was great, we can't wait to come back.
It’s our happy place
This is our happy place. My wife and I have been coming here for probably the last 15 years, at least once a year, for three-night weekends. We come to do nothing. We don’t leave the place. There are three very good restaurants, four if you count the Cuban RumBar where they have a small menu. Plus a nice coffee shop that’s grab-and-go. Plus a little pizza truck. There are I think four different bars. There are two large pools. There is a narrow but lovely beach. The grounds are nice. The staff is nice. The breakfast buffet is one of the best we’ve had. They have both a rum sommelier and a tequila guy - each with their own bar. They have a lovely spa where you don’t need a treatment to use (with a gentleman who oversees it named Omar, who somehow recognizes me every time I come and with whom I talk about life and health and give a hug to before I leave). It’s easy to get to. It’s the only place in the Miami area that feels like a true beach resort that could be on some Caribbean island. It could use some refurbishing here and there, has some of the wear and tear you’d expect. But it’s relaxing and friendly and easy and I plan for us to keep going back at least once a year. Whether for couples or families, I can’t recommend it enough. We just love the place.
I was at the Ritz last weekend and the hotel was nice the room no clean at all. Very they offer a credit so it compensates. We have the club service and it was nice the best part was the service by Mike and the Venezuelan girl, sorry forgot her name. Thank you 😊