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Customer Ratings & Reviews
TripAdvisor Traveler Rating2633 reviews
Dissapointing from a 5 star luxury perspective
As a Ritz fan having had the luck to stay in several ones just as Paris, Madrid, San Francisco, New York, I am quite dissappointed with Ritz Key Biscayne. Not a 5 star experience at all. Showers with no strong water, room floors and rugs that need renovations, noisy in general due to maintenance work. Restaurants with fixed menus not willing to accommodate very simple off menu requests. Not 5 star service and facilities at all. It is more expensive than Sanfran and similar to those in Europe but definitely a few notches below. The place is beautiful and has no competition in KB, but it is worh looking for apartments to rent at the Ocean Club or Oceana instead for similar prices. We also had 2 issues. One afternoon with no water at all and one morning with no hot water.
My wife and I have visited this property so often from Chicago, we call it our "home away from home." There are so many attributes to this property it better if I just enumerate them: 1. The property is beautiful and extremely well kept up. 2. The Ritz team of ladies and gentlemen are very courteous and go well beyond expectations to ensure your visit is flawless and memorable. 3. There are many team members that have been employed by the Ritz Key Biscayne since its inception in 2001 which speaks volumes to the leadership at this property. 4. The work-out room and spa are fabulous. 5. The two pools (one adult only pool) are pristine with excellent attendants that cater to your every whim. 6. The restaurant and bars on the property are excellent and the breakfast buffet is exceptional. 7. Key Biscayne is delightful with good restaurants, shopping and beautiful views. If you are planning a vacation or quick get away in the U.S., don't miss out on visiting this property.
A tired Ritz that needs some work.
Been a while since we have visited and this hotel is a very tired Ritz. Rooms need and upgrade, as does the main restaurant. Could hear couples arguing and guys snoring from our ‘suite’. Great location and some staff very good. Overall needs some work folks.
We were in Miami because our connecting flight was cancelled until the next morning. Rather than stay at the Sheraton at the airport that we usually use for overnight layovers, we opted for someplace nicer to spend 24 hours. We'd stayed at Key Biscayne before, and this experience was a big disappointment compared to previous visits. At check in, I was asked if we had stayed here before. It may seem high maintenance, but I thought the Ritz was supposed to know that based on RC business trainings. Then it took two hours to have ice delivered to our room. Our waiter at dinner spoke such poor English that our simple orders from their menu were wrong for multiple people in our group. And the bed was horrible. The mattress should've been replaced years ago. The divot in the middle of one of the beds was so deep my husband and I kept rolling onto each other. I ended up moving to the other bed in the room with my kiddo in the middle of the night so we could get some sleep. The bed at the Sheraton between our outbound flights at the beginning of the trip was far superior to this one. Finally, as I am typing this review at the airport, my mobile key finally got activated...and we have already checked out. I am grateful we only spent points to stay here. Definitely not worth the published price.
5 STAR if I could give 6 I would
Staff is unbelievably friendly. Beautiful property. We’ll kept and updated. They have a hotel car which makes it great to explore the island. The Ritz KB has just perfected all the little details that make your stay extra hospitable. Special shout-out to Kyara at guest services for being so thorough and considerate in every way.