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Customer Ratings & Reviews
TripAdvisor Traveler Rating65 reviews
Stay away, not Marriott quality at all
The most unfriendly and unpleasant Marriott stay in my experience. They didn’t accommodate an early check in, and didn’t even make an effort to “do their best”, to send a message when the room was ready, nothing. Check in is at 4 and a stare at me through the glasses. Staff is very indifferent and minding their own business, not like Marriott at all. My shower hose fell out of the shower head, splattering around. I called and they send someone to fix it. The next night I went to the shower and the hose fell right out of the shower head again. I called them again and they promised the send someone right away. I returned to my room after the dinner and the hose was still on the floor, detached from the shower head. They didn’t even bother to fix it. At check in I asked if my Marriott membership number was on file. It wasn’t. They added it. At check out I verified with them that they had it. They confirmed and promised to email receipt. Three weeks later it still does not show on my Bonvoy rewards account. I never got an email confirmation of my stay. I would never stay there again. Such a disappointment! The rooftop bar however is very nice and bartenders are excellent and attentive. If you consider this place, just use the Rooftop bar but do not stay there. You will not get any service there, especially if you expect Marriott friendliness and cleanness.
Beautiful hotel, good service.
The hotel was gorgeous and conveniently located. The front desk service was generally good. They helped me with a Lyft when the shuttle was not available. And they allowed me to check in a little early, as my room was ready. Very much appreciate the extra help!
Beautiful stay at The Karol.
My husband and I had a quick one night stay at the beautiful Karol hotel while in Clearwater for a concert. I wish we could have stayed longer as this hotel was absolutely beautiful and well appointed. The room was very spacious and comfortable and the bathroom was large and luxurious. There was also a well stocked mini bar with reasonable prices. We went to the restaurant downstairs for breakfast and were able to eat outside on the terrace with a beautiful view. All of the staff we encountered were super friendly and helpful. I would not hesitate to return to The Karol Hotel.
Great atmosphere service and food
Amazing views. Great service. Excellent food and ambiance . The views are second to none. Look towards Tampa Bay at sunset. Order a charcuterie board and a drink and enjoy your evening as you watch the sunset. Get there early to get a spot at the rooftop (after 4) or sit outside by the waterfall downstairs
Great family stay!
Came in to visit family in Saint Petersburg and stumbled across this rare find. Hotel was beautiful inside and rooms were gorgeous. Staff was very friendly and a Starbucks was really close by! Will definitely stay here again when coming into visit family, the Feathersound area is beautiful.