General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating196 reviews
Well run hotel, with friendly, efficient staff. Rooms are cozy (smaller) but well appointed and comfortable. The property appears to be pretty well kept (clean), which I hope remains to be the case. If you are looking for peace/quiet, at check-in confirm you are not sleeping above the meeting/party rooms when they have an event scheduled. Also, if you have your eye on the clock over breakfast, grab a seat at the bar. Several times I have had to wait an extended period of time to have my order taken. That or inquire with host(ess) who your waiter is at seating. Note the kitchen makes up for any service lapses, as the food is often outstanding.
Josh at the front desk was the exceptional example of incredible customer service during my check in for a brief work trip. I had several very specific requests that he made every effort to accommodate. I also appreciate the follow up from the property manager, Zacc. It’s awesome to have the additional special touches as a Bonvoy ambassador member. This is a beautiful property right in the heart of the restaurants and shopping in the Cherry Creek area. The beautiful views from the rooftop, craft cocktails at narrative and the heated pool were a delightful find for this work trip. I’d love to get back here for a personal stay. The Bonvoy benefits here included breakfast from the narrative restaurant downstairs. Complimentary coffee seems to be a thing of the past in hotels, so it was lovely to have that here. There were numerous restaurants options with different types of cuisines within walking distance, beautiful boutique stores and what looked like a high end mall. The views of the mountain are definitely worth the splurge. I loved the dreamy Christmas decorations in the area too. Overall a great stay and a property I plan to return to.
Beautiful hotel with fantastic restaurant and workout facilities Located in the quaint Cheery Creek area of Denver. Close to shopping , restaurants, Denver University Hockey games and campus , Denver Country Club and Cheery Hills.
Exceptional Hotel and Location
We stayed at the Jacquard for a week in early November. From the time we walked in the door, until the day we checked out, we felt welcomed and appreciated. The room was clean, functional and roomy. The valet was very quick and friendly. The Narrative restaurant was excellent for dinner or just drinks. The front desk staff always greeted us and genuinely wanted to be there. Excellent stay!
Stylish and fresh hotel in upscale area
I stayed here for 2 nights on a business trip. The hotel is new, sparkling clean and very modern. The room was comfortable and decorated with some unusual touches that make it feel less cookie-cutter. The work area was a decent size, the flat screen TV was enormous for the size of the room and my room had a comfy chair and ottoman. The closet, stocked with robe and slippers, is part of a modern-style armoire unit (see photos), that included a refrigerator and espresso machine. The bathroom has a unique design. The toilet and shower are separated from each other and the rest of the bathroom by glass stalls (see photos). The restaurant (Narrative) was quite good. I ate breakfast there twice, and both meals (ham and cheese omelet and breakfast tacos) were a step above the average hotel breakfast. I also had dinner at the bar one evening and the shrimp and grits were quite good. The hotel is in an upscale neighborhood with several high end stores and restaurants. This a great option if you are staying in the Cherry Creek area of Denver.