The Hotel Lucerne Autograph Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

578 reviews

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  Memorable, Perfect Stay

  It take almost 10 minutes for the four of us the reach this hotel from the train station since we were carrying 2 medium-large and 2 small luggages. The Hotel Lucerne located in the central area and many attractions of Lucerne are within walking distance. So many restaurants, Cafes and Bistros nearby. Upon our arrival, we got a surprise : I got upgraded to Corner Suite facing the small garden, Library of Lucerne and a Church. The front office provide all the information we need to see the city; the way she explained made us rushing the the city right after we settled our room. Check in and check out was very quick and seamless. I really enjoy the breakfast as guests can choose some menus from the kitchen and the staff prepare them to our liking. Room was spacious, very well decorated (although at the first night my wife was a bit disturbed by the painting or picture on the ceiling). And I got a very pleasant and unforgettable memory : on the second day, the four staffs on duty drop by on our breakfast table for wishing myself a great and wonderful birthday. And I still keep the card presented to me. Thank you for make our stay and visit in Lucerne memorable. So, in conclusion : Perfect

  Mar 25, 2026
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  Beautiful boutique style hotel, multiple failings

  Stayed here for a night while on business in Luzern. Hotel has a very nice boutique feel. Room was huge (maybe I got upgraded as Marriott Ambassador). But a few flaws. There are weird LED lighting strips and lights everywhere. Some of these you CANNOT turn off. Which means you cannot sleep well. Hotels are all about sleep. This is a major failing. I had to do my best to put pillows over these annoyances. The room also runs warm. You cant set it to be cold at night. And breakfast is lackluster. The omelette is more of a fried egg.

  Mar 04, 2026
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  Great time in Lucerne

  Great boutique hotel. Amazing staff who are all very friendly and accommodating. Great location as well to centrally walk/bus/train anywhere.

  Sep 02, 2025
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  Terrible Experience - don’t stay here

  We had a terrible experience at this hotel. Marriott should be embarrassed. When we checked in there was hair in the sink in our bathroom. Hotel needs lots of tlc, chipped paint everywhere. Air condition in our room was broken. Whenever we tried to run the unit the room was filled with humidity. We had to sleep with the window open and were subjected to street noise and bug bites. When we tried to get resolution the staff only could say they would try to fix it. Only redeeming points are location and breakfast. I am sure there are much nicer places to stay for the money, look elsewhere.

  Aug 30, 2025
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  A nice place to stay.

  Nestled in a residential area it is a small hotel with big rooms & extremely pleasing staff.The surroundings are a bonus with an open garden like area ,a bustling cafe with open air seating and the best part is very close proximity to the Lucern station, markets,chapel bridge, boating lake & old town.It is also well connected with Trams & buses.The inside decor of rooms is interesting with romanting painted ceiling though the lighting around the entrance aŕea of room lacks adequate lighting.The bathroom is big with tub & double sink .The backside outside the bath had some plants which needed attention.The blinds are electronically controlled with a press of button. The housekeeping function was also efficiently performed by the ever smiling reception staff.There is a weekly market of used goods in the square around the hotel being set up by the locals.

  Aug 25, 2025