General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1887 reviews
Explore an Getaway
We had a wonderful time celebrating my wife’s birthday at this exotic jungle style resort. The rooms were clean and well kept. Mayan-style cuisine was delicious. Our all-inclusive trip included every day excursions. The adventure staff (Vega, Edgar, Luis & Nestor) was great. 5 stars for Bartender Alfonso.
Fiesta Americana Cozumel Explorean All Inclusive
Stayed in the Explorean behind the resort. Food in both areas was very good. Staff is incredibly nice and helpful. Daily excursions, if you choose to participate, are included at the Explorean and the two we went on were great.
A winner for 2 in Cozumel
The service was excellent every day. The room was always clean, cool and comfortable. The beds, linens and pillows are exceptional. The activities are long enough to enjoy but not so long as to be exhausting (2-4hrs). Our guide for El Cielo (Julio) boat ride and snorkeling was fantastic. Explorean is tied with Fiesta Americana and is the quieter, more romantic side of the resort. We enjoyed going over to FA for the dinner shows, breakfast buffet, and the pool is lower temp than the Explorean's. We had $300 American for tips and that lasted us 5 days. We were not aware that only cash is accepted for the taxi back to the airport, so keep that in mind. We enjoyed the spa services and they were comparable with US prices. I'd recommend buying through the website for lower price and paying when conversion rate is beneficial. We also rented a Jeep to do some shopping and sight seeing. Shops without AC, charge quite a bit less and are friendlier/less pushy. Overall we couldn't be happier with the options, service and pricing for this trip. 5 out of 5 for a couples retreat in paradise.
Excellent service and great snorkeling location
We chose the Explorean over other resorts due to the snorkeling access right in front of the resort and the included excursions each day. If you like snorkeling, be sure to bring your gear because the snorkeling at the beach front is amazing. We saw tons of fish, several large barracuda, and many yellow rays lounging in the rocks and swimming. We would swim north towards the Money Bar near the shore looking at the coral then float back to the pier with the current. It was so convenient to be able to snorkel any time we wanted. Like others said the beach has no services, meaning the bar and restaurant are closed. You are able to walk across the street to the bar and bring drinks back with you. The hotel maintains the beach by picking up trash and cleaning the small pool. A life guard is frequently sitting along the beach. Due to these services being not available at the beach, it made it a very relaxing space with just the ocean noise and faint music from across the street. Excursion guides were all excellent, we tried to remember all the names, but to name a few, Vega, Nesto, Luis were all outstanding as they guided us on our excursions. On our snorkeling excursion to El Cielo we saw a nurse shark, sea turtle, and large manta ray. The buggy and trike tours around the island were fun as we were able to see the island and its beauty. Our bus tour to Punta Sur eco park we had fun as we were able to see multiple eco systems of the island in one place. When you arrive you receive an itinerary for your stays excursions, with each day being something new and exciting. The Explorean had one restaurant which served breakfast, lunch and dinner. Breakfast and dinner menus were the same each day, but lunch was a rotating menu. I recommend having the French toast for breakfast as it was some of the best we have ever eaten. As others said, you have access to Fiesta services also. The restaurants are Mexican, Italian, and Asian. There is also a grill to order things like seafoods and burgers and wraps. There is a coffee shop that which had some of the best coconut ice cream ever along with a changing selection of sweets and coffees. You can also get sandwiches to take with you if you are going to leave the resort for the day. I will say that the buffet at the Fiesta was a little bit of a let down as all of the other food was so good and it was mediocre. The buffet's selection of food was minimal and at times several of the same type of dishes at the same time. Both Explorean and Fiesta are getting dated, but they are making repairs and improvements while we were there. Everything was clean and well organized and all the workers were extremely helpful and kind.
Do not miss this all-inclusive experience
Let’s just say - this was a beautiful experience. My husband and I went for our 6 year wedding anniversary. We read reviews and thought we knew what to expect - the experience was a whole other level. The staff was friendly, and by the end of our 5 day trip, they all seemed like family. Samuel and Manuel really topped it when it came to customer service. Samuel was at the pool bar and always had our drinks waiting and ready. Manuel gave us THE BEST dining experience with a fire show. Unbelievable. Although we could go next door to the Fiesta Americana, we found ourselves every moment at the Explorean. The food was good, the drinks were - well the were made just like we like them. The excursions were fun and exciting. This is what a vacation should be. We are already making plans to go back for our 7th wedding anniversary.