Location
BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2018 reviews
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Aug 10, 2024Amazing Place
Location: Directly behind the Fiesta. Location is beautiful and so close to everything. Jungle feel. Bring bug spray! The grounds are amazing. Pool looks so pretty but tiles do need replaced. Food so good! One restaurant on grounds. The menu stays same for breakfast/dinner but changes for lunch. Gabriel great waiter! All good meals. You use an app and make reservations for Fiesta restaurants. We ate at all of them. Found some foods we liked and some not a fan. Also, there are special theme nights (Explorean did not tell us about these) There is a beach night with buffet. They had a Mayan show while you ate. We saw an Italian buffet once too. Liked the GRILL on beach. Room: We stayed in a King. Very spacious and so clean. View balcony of jungle. Safe and umbrella. Mini fridge had waters, (extras on the table too), sodas, beer, milky way and chips. Beds comfy, ceiling fan and air conditioning good. Provided shampoo, conditioner, body wash, hand soaps, lotion (all in dispenser form) and smelled very nice. If you have long hair bring intense conditionar/detangler! Enough towels provided. A basket is delivered daily with some fresh juice, coffee and banana bread muffins. Rain shower a bit light on pressure-had warm to hot water. Room always clean. Bring bug spray. Never needed water shoes Excursions: handed a paper with one daily excursion you can choose to take. We did them all. I want to share what I learned: You do NOT need to bring towels for any. They carry them for you. They also bring coolers to give you drinks. Bring $. We tried to exchange excursions and were told no because they were full. Sundays is the Buggie tour only. We missed it bc we arrived and departed on Sunday. Bike Coastal Tour - 8 K, they stop a few times to share info along the coast. Ours was at 11AM - 2PM. Too hot at that time. They gave drinks and pastries with jam at Costa Maya to swim. They will put your bike in the truck if you cannot make it! The El Cielo is a catamaran and three stop snorkeling/swim. Favorite. They give you the towels, snorkeling gear, drinks and small tuna sandwiches. Kayak tour - wear strapped shoes. Ulva Snorkeling-walk up road-the best! Recommend bring own snorkeling gear. Snorkeling very nice in front of Fiesta beachbed area. Loved those! Chukanaab was nice too. Punta Sur-nice but we had poor air in van/water and tun sandwiches. Save money and get transportation when get off plane at stands ($28 for 2). Taxi back $25
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Jul 20, 2024
Hidden Paradise
My family spent 6 nights at the Explorean and we had a wonderful time. From check in to check out, staff were very kind and helpful. Our room was spacious, clean, and the AC worked well. The excursions were so fun, especially El Cielo and Punta Sur. Shout out to Julio and Jassiel for being excellent tour guides. We ate at all the restaurants and the food was delicious. My favorites were the Italian and Asian restaurants. Unfortunately my husband fell sick on our last day, but the manager, Jorge, was very concerned, helpful, and accommodating. We look forward to returning to the Explorean in the future.
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Jul 19, 2024What I expected
We were very pleased with our stay at the Explorean. There are many complaints about the pool with missing tiles, but I actually found it enhanced the aesthetic of the hidden gem in the jungle. The casitas are fantastic offering quiet privacy while still just a short walk (3 minutes) to the beach. We will likely be back
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Jun 29, 2024
Great stay at The Explorean Cozumel
This was our fourth stay the The Explorean Cozumel. Everything was great again. The food is amazing. Great variety of choices, gourmet-type meals, fresh and delicious. The tour guides are great. The chef Jose Luis too so good care of us. He was constantly checking on us. The tour guides Edgar, Vega and Armando were great. Very knowledgeable and made the activities so fun. The overall staff is so friendly and make you feel so welcome. We recommend this hotel 100%!
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May 24, 2024Scam Company Posadas
We have previously had excellent experiences at the Explorean Hotel in Cozumel, which led us to book another trip this year. We even recommended the hotel to three friends, all of whom booked vacations there based on our recommendation. Initially, I booked a 5-night stay, but when our friends wanted to join us, I needed to modify the dates by a couple of days. Unfortunately, I was unable to modify the existing order, so I had to cancel the reservation and create a new one. The price per night for the modified booking was exactly the same as for the original booking. Upon arrival at the hotel, we were informed that we had only booked for one person instead of two. This was perplexing because the website defaults every booking to 2 people, and I did not make any changes to reduce it to one person. The hotel insisted that we needed to pay an additional $100 per day on top of the original price, even though the price for 2 people was the same as our original booking. The price difference between 1 and 2 people on the website is only $16, making the situation even more confusing and frustrating. The second booking we made was charged for two people, with the same price per night as our original booking. Additionally, all five of us got food poisoning/bacterial infections due to contaminated water during our stay. The customer support team ignored our inquiries for days and never responded before our vacation ended. This experience left us feeling scammed by a company we trusted and recommended to others. It's disappointing because we have always loved the hotel and recommended it to everyone. Despite these issues, the staff at the hotel itself are lovely, and it's bewildering that the corporate side would treat loyal customers in this manner.