General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1841 reviews
We enjoyed this beautiful property and the excellent service. It is very lush and green in an island forest but a short walk to the ocean. We liked the quiet, peaceful environment at the Explorean while still having access to Fiesta Americana resort, which has a more upbeat vibe. Loved it!
Romantic Rain Forest Resort Near the Beach
The Explorean Cozumel is overall a great resort, especially for visitors who are visiting the island for the first time. The key feature that distinguishes this resort from others in the area is that this resort provides one excursion per day, which is included in the price of the room. Excursions include kayaking, a day trip to Punta Sur (including a visit to the lighthouse and crocodile preserve), snorkeling at El Cielo, bicycling to a local cenote, and a trip to the educational Pueblo del Maiz. Our tour guides, including Armando, Vega, Julio, and Edgar, were very friendly and did a great job of educating us about the history of the island and Mayan culture on these trips. Another plus of the Explorean Cozumel is that it is the sister resort to the larger Fiesta Americana. Fiesta American is only steps away from the Explorean and offers a number of other dining options, a nicer pool, and daily nighttime entertainment (ranging from a mariachi band to karaoke night). The Explorean is really the best of both worlds and offers dining and entertainment options that will satisfy most visitors. The rooms are spacious and have great air conditioning. They are tucked into a beautifully landscaped, lush jungle setting and are quieter and more private than the more social Fiesta Americana. The staff brings breakfast baskets with pastries, coffee, and juice every morning, but you can also grab breakfast at the on-site restaurant or in the Fiesta Americana restaurants. The staff was generally very friendly and did a great job of making our visit relaxing and enjoyable. Despite all of these great features, there were a few bumps along the way that resulted in a 4-star rating instead of 5 stars. First, as others as have mentioned, the beach club is not open (even though plenty of people were hanging out near the ocean). The set-up looked amazing (Bali beds looking right out onto the ocean), so we were sad to not have had the opportunity to experience it. Second, we felt that the timeshare representative we were assigned (Mariana) made the 90-minute pitch uncomfortable for us (they don't push the session on you, so knowing what I know now, I would recommend that you save yourself some grief and skip it). Overall, despite a few misses, the Explorean was a great place to stay and is great for first-time visitors and couples!
Overall great experience
We had a lovely experience at the Explorean! I loved that all of the staff was so friendly and attentive. There was one staff member that was too pushy with trying to sell other vacation packages to us and that made us feel uncomfortable as he asked us at least 3 times. We had an amazing time on the excursions (highly recommend the kayaking trip!). Overall a great experience. If you have any concerns, the staff are quick to resolve them!
Explorean: A Hidden Jungle Gem
We visited the Explorean and stayed in a casita. This hotel is part of the neighboring Fiesta Americana next door. We purchased the all inclusive package. The food, room, and service were fantastic. My room was cleaned every day. The bed was super comfy and the air conditioning worked perfectly.There is a fully stocked mini fridge with beer, water ,and sodas. It is restocked daily. We found the service to be wonderful . All staff was so friendly and accommodating. There are some things that need repairs like the back pool but the staff is constantly working around the resort to fix things. With the all inclusive, you have privileges at both hotels. There is always food available at the buffet as well as at the pool. You simply order what you want from pool wait staff. There are a couple other smaller restaurants plus a really cute coffee bar.Plenty of free drinks with great selections of well drinks and beer. Too many choices to name all the great food and drinks. The front pool area is gorgeous, well staffed, and loaded with comfy chairs and umbrellas. The beach area is right across the street and is very beautiful.. However, since it's the winter/ cruise ship season , the beach restaurant ,and bar area are not open. It is still accessible to sit and swim and enjoy, you will just need a quick walk to the pool area for food and drinks .There is nightly entertainment in the hotel lobby which we found to be very enjoyable. In the mornings the staff leaves a cute breakfast basket by your door with coffee, juice and, muffins. The hotel is about a 20 minute taxi ride from the airport for under $20usd. The hotel will call you a taxi and assist in getting you a rental car. We found the Explorean hotel to be a hidden gem in Cozumel!!! I will definitely return to this beautiful resort. Pros: Almost everything Cons: Back pool needs a few repairs, the walkway to the casitas needs a bit more light at night
This we thought would be a quiet, relaxing hotel but very disappointing. Pool area is in disrepair and the children and nursing mothers tend to be in the hot tub so there is little room for adults without children. We managed to get in once in 7 days.. The organised excursions are ok when they actually get started. If many people arrive there is no organisation. Can not fault the staff but as this is my first impression of Mexico I will not be returning.