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2562 reviews
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Jan 28, 2023For fun
Paint is peeling everywhere. No TV or City guide in room. No hot water. Dirt and lime scum in corners. Sound of water running all night. Cannot adjust any climate control as it turns off automatically. This is a "do not stay" Hotel. I will say, staff was apologetic. Piano entertainment good. No TV guide an difficult to operate. When I called front desk and asked how to operate TV, she said she would send a maintenance person. I asked for a manual or guide and she said the maintenance person could help. We are both in the industry and this hotel Should be a 2 star based on the condition of the room. So sorry that a Marriott is in this condition.
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Jan 28, 2023Tea For Me
I dropped by the coffee shop here to meet a colleague - what a lobby! The coffee shop was great, but I wish that I had the time to experience the full afternoon tea service as it looked amazing! I cannot wait to return when I have more time.
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Jan 20, 2023Great Period, Nostalgic “Downton Abbey” 1900s Look & Feel Hotel BUT…
Great, nostalgic, period “Downton Abbey” feel hotel. But with some not so easy picked out caveats. First the great. Again, great, period, nostalgic, early 1900s “grand hotel.” Beautiful center vestibule, internal dining, spa, and workout options. Grand hotel style rooms, well decorated according to the period. A real “Somewhere In Time” step back into the past. Beautiful railings, marble, and sitting areas everywhere. Doorman, porters, concierge, tea time hostess, quaint little coffee shop, real early 1900s style tea times… the works. Beautiful marble bathroom. Nice king sized bed. Now for the not so easily seen. These little details added up to subtract from the stay. January, and the hotel was quite drafty. Older heating and air conditioning. Downstairs was actually cold at times (60° or less?!) and that included all areas of downstairs and the little boutique restaurants. (Even so, The Palace Arms was top notch. Expect both Ruth’s Chris or higher prices, but also quality of food, service, and boutique 1900s atmosphere. Quite possibly the best Caesar salad I’ve ever had, prepared from scratch right in front of us.) More details: No bathtub (in our style room), the shower leaked (glass door on the hinge side wasn’t sealed), no microwave in room, and the drapes didn’t work very well. Aside from the Palace Arms, some of the food wasn’t hot. The worst of it was no atmospheric controls. Apparently about 80 rooms are that way. So we had to get an engineer into the room to adjust the heat manually. After about 3 tries, someone got it just right. You could consider this an intrusion. Or you could see it as part of the 1900s “feel” of the hotel, depending on how you want to look at it. :-) Overall, if not for the little details that we’re missing (in spite of a lot of little details that contributed to the feel), this ended up being a 3.5/5 experience instead of a 4.5/5. The gym (shared with Holiday Inn Express across the sky bridge on the 2nd Floor) was well equipped but crammed. Could get tight with more than 5-6 people.
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Jan 16, 2023
Gorgeous with Amazing Service and the perfect bed!
Wow! That was a special experience of a lifetime. No complaints- just lots of compliments. Whoever is running the show knows what they are doing as I haven’t seen staff morale so consistently high anywhere. The food was terrific as well at the High Tea (scones and lemon butter to die for) and the Ships Tavern (best fish and chips ever). You would think in a hotel 130 years old, the rooms would be small and dated but quite the opposite with modern conveniences and luxurious robes. Superb all around! My only complaint is no ghost sightings 😙
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Jan 16, 2023
Another excellent experience at this beautiful hotel!
As a belated birthday celebration, I stayed here with 3 of my best friends after having High Tea at this gorgeous and historic property. The high tea was perfection. It is still decorated with the breathtaking holiday decor. Our high tea was supreme. Little tea sandwiches, scones, pastries, lemon curd, cream, lovely teas and champagne with berries on top. The staff (Mariella was our wonderful server) was so attentive and our teapots, food plates, champagne glasses were always replenished right on que. There is a wonderful pianist named John Kite that played all of our requests and it was the perfect soft backdrop. Later in the evening, we went over to the Ship's Tavern for a light dinner and had a fantastic server named Michael. Again, he was so attentive and knowledgeable. We shared some tasty fish and chips, crab cakes, french onion soup, clam chowder and a chopped wedge blue cheese salad. Our rooms were on the "top of the Brown". Very comfortable with coffee service, robes, nice television, beautiful soaking tub and a separate glass shower. and the beds....oh my...SO comfortable! I think this is what heaven must be like. We are a group of women in our 60's and this was the perfect "slumber party". Dawa happily took pics of us together with all of our phones. From check in to check out we were treated extremely well. It is a 130 year old hotel that has such a rich history. The staff stives to provide an excellent experience and they surely succeed. I stayed here for the first time about 2 years ago. This will always be my go to place for a very special occasion and to make beautiful memories!