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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2674 reviews-
Amazing experience
Upon learning that we were celebrating our anniversary, Ana found a remarkable room, made some incredible dinner and entertainment recommendations for us. She didn't ask to be recognized but I told her that I always try to recognize anyone who goes above and beyond, and she certainly deserved it. It is a gorgeous hotel. Our only complaint, entrances and check in was quite confusing with what appears to be a large restaurant filling all of the public space that should be a lobby
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Ship tavern
Had lunch at the Ship Tavern. Such a fun atmosphere. My server Anthony was outstanding. Knowledgeable and had an upbeat personality. Shrimp salad sandwich was recommended by Anthony and it was amazing. Would recommend this restaurant and taking in the beautiful views and history the hotel has to offer.
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An extremely enjoyable 28th wedding anniversary!
My wife and I went to afternoon tea and stayed overnight October 19, We were celebrating our 28th wedding anniversary. We thoroughly enjoyed all aspects of our stay. Afternoon, tea, drinks in the foyer listening to jazz, Churchill’s bar for a cigar and cognac. Individuals we would like to highlight for doing an exemplary job during our stay. Their professionalism and performance added to our enjoyable anniversary: Brad, Kent, Christina and Herb. The above employees along with many others are certainly an asset to your organization. A huge thank you from Sally and Wayne
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Great customer service by Sulema
I attended a conference at the Brown Palace, and during the first meal, didn’t see many gluten free options. An employee named Sulema saw me searching, and not only found me something gf from the kitchen, but sought me ought over the next two days at every meal to ensure I was taken care of. Top notch service, esp considering there were over 100 attendees.
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Do not recommend - no service
This note was recommended to me because it is an old historic building with lots of history. But the whole experience was lackluster. Let’s starts from walking in. You walk into this huge area. No one greets you at the door and it’s unclear where you go for check in. There’s a concierge desk but no one’s there. Ever. You need to turn the corner. I saw many people also walk in confused as to where to check in. There are 2 people ahead of me and only one person working. It took 20 minutes to get to my spot. Clearly they are understaffed but that was frustrating. There are 2 elevators but one doesn’t work so plan on it taking 10-20 minutes to get up or down from your room. I often took the stairs but that isn’t super efficient because at every floor the stairs stop and you have to walk around the corner before they restart. Very frustrating in the mornings when people are checking out with luggage and the elevator is stopping on every floor and no one can fit jn. I met a lot of nice and annoyed hotel guests this way though. The rooms are average. No mini bar in room which is a bummer since it takes so long to get somewhere in the building. No vending machines either. The shower took about 20 minutes to warm up. Rooms were musty. I tried to order room service but they warned me it would take at least 1.5 hours. Side note - I ended up getting UberEats. Of course the elevator was broke so I had to take stairs down and get it (6tj floor both ways). I get back to my room and there are no utensils in the bag and of course none in the room which means I have to do the 12 flights once again to get a damn fork. Nothing about this place is easy or convenient. There is a huge lobby but nothing happens there. You cannot get a cocktail or a snack. You must go to the pub which is not really the experience I was looking for. It’s leaving a nice hotel to go to a rowdy corner pub when frankly I just wanted a coke. No one seems to work in this huge building to ask for help. Even a vending machine would have helped. The location is also not the best as all the food options seem to be in Larimer area. But I won’t blame the hotel for that. Overall the stay was a let down and frustrating. I tried to spend money there but no one was there to accept it. I do not recommend.