General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2613 reviews
TAKE THE TOUR IT IS SO WORTH IT!!! WOW!!!
TAKE THE TOUR!!! Even if you’re not staying at the Brown Palace - a trip to Denver is not complete without a tour by the incredible Debra. She is a WEALTH of KNOWLEDGE and a true historian. Her passion for this beautiful place will bring history to LIFE - she makes magic and wonder come alive! What an incredible and fascinating tour! Thank you Brown Palace for hosting us and to Debra for filling our hearts with even more love for this place!!!
I love this place!
Just got here last night, and a swingin' jazz combo was playing in the magnificent atrium -- it was like stepping back in time. Service at the front desk was very welcoming, and my room is spectacular, with four curved windows and period tile work in the bathroom. I had dinner in the tavern, which was excellent, and room service this morning. The lady who brought it was very personable, and the food was delicious. Tomorrow: Massage and facial in the spa, then afternoon tea in the atrium. Can't wait!
Brown palace is not a 4.5 star experience
This hotel does not live up to its 4.5 rating. The management, hotel cleanliness / quality as well as services offered fall way short of a 4.5 star experience. I sent the communication below to the Brown Palace General Manager, Jana Smith, as well as the Head Concierge, Zach on 6 different occasions and never received a response. Hello Ms. Smith, I had an experience that did not meet my expectations and I felt it necessary to let hotel management know about my visit. I was celebrating an anniversary with my girlfriend and we were desiring a staycation for the special event. I don’t often use Hotwire, but decided to roll the dice and book a room through their service. I wanted the nicest offering and chose the “4.5 star or above” property. After I completed my booking I was excited to see that we were staying at the Brown Palace since neither of us had stayed there before. I live in Denver and wanted to drive to the hotel and place some nice gifts and amenities in the room as a surprise for my girlfriend. I called before driving down and spoke with Adriana at the Brown Palace front desk. Adriana informed me that I was welcome to drive down and have an early check-in and she informed me that I would get one of the remodeled / updated rooms. Upon arrival, I learned Adriana was off-duty to which Kennedy helped me with my check-in. I was informed by Kennedy that there were no updated rooms available. I was very disappointed since I had read the reviews and Adriana was so wonderful in talking up the updated room. Kennedy told me the only updated room available was a suite on the 9th floor for $250 more than what I had paid. I felt like this was a bait-and-switch given my discussion with Adriana and I felt like I had already had an updated room available for me, per Adriana, at the rate I booked with Hotwire. I begrudgingly accepted the upgrade Kennedy was offering. I placed my gifts in the room and quickly left the hotel to reunite with my girlfriend. We both checked-in around 4:00 and got ready for dinner and a comedy show. We were excited to return to the hotel that evening to have a cocktail at one of the renowned bars in the hotel. We arrived back at the Brown Palace promptly at 9:30p that evening and were greeted at the Ships Tavern with “I’m sorry, we’ve already done last call but The Churchill is open until 11:00”. We then walked to the Churchill only to be told they were closed for the evening. Again, this was a disappointing experience since Kennedy had handed us the “Dear Valued Guest” letter upon check-in and which clearly stated the hours and we had planned accordingly. I’m attaching pictures I took of Suite 915. I do not believe this was a 4.5 hotel or experience.
80 years of loyalty do this hotel and it’s just not the same. Entitled employees who don’t understand or care about it
I literally just had the WORST experience ever.. my family has been coming here my entire life. I’m in tears. I cannot even speak of my disappointment. It started off so perfect. It went bad over a well done steak. Ryan, Vaugn? No care. My heart is broken,
The General Mgr/ Security is a joke!
The security department is a complete joke! The afternoon guard cursed out my fiance in Spanish, the midnight doo rag wearing, pants sagging ragamuffin saying "What up mah n*gga"? was disturbing. The snarky older lady was very condescending. The only decent security was the older black gentleman and the massively large Samoan/ Latino. Ms. Smith you are a disgrace to the general manager and security profession!!