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Customer Ratings & Reviews
TripAdvisor Traveler Rating
3635 reviews-
Worst hotel ever
We went here for a bachelorette party, the hotel was aware of this. We call ahead of time and even upgrade to a luxury suite with living room, dinning, 3 bathrooms 3 queen beds and a king bed. This was a giant suite and was pretty expensive. When we arrived they knew our friend was getting married we check in around noon and played music and went to the pool. Around 5 pm all of us got back to the room and we played music while we were getting ready. At 6:50 pm security was at our door, seriously??! Security at 6:50 pm ? Saying that they have complaints about us being to loud, we were why at playing music, just getting ready for dinner at 9:00pm that night, but since they were so disrespectful and ruined our trip, we decided to let all of our bottles of champagne, robes and all the the cute stuff we bought and spent tons of money on behind and even the cake, and went celebrate outside the hotel so they won’t sent security again. This was very early, not 10 or 11 pm the trip was completely ruined by this hotel and I will never recommend this place to anyone who actually wants to have fun or even dance on their own room. Security will be called, we had 3 suits 901,902,907 all this were attached and I’m sure the complain came from basic room, that cost just a small Portion of what we paid, service at the restaurant was terrible, server was super rude and slow. We had to stand up to get our own mayo, they were being racist because we were speaking Spanish, we are all American citizens and do speak English. We were born in another country so when we get together we do speak Spanish. We want to let people know about this. I left my very expensive Chanel brooch of 2,700$ it was left in the room we check out at 1:00 pm the housekeepers were all ready to come in the room so I was in a rush and left it behind. I reported this to front desk, security and file a claim online and it was never returned to me. I have leave my Rolex at a different Marriott and they have give it back to me, I even left my 40k ring on the sink once and it was giving back to me at another hotel in Vegas. I just can’t never understand why someone will just steal and don’t give back something that’s obviously expensive and not theirs. My experience was terrible one of the worst ever I will never go back there, this was my mistake for not just staying at the JW instead. Biggest nightmare and headache, we were a group of friends that didn’t see each other for years, so yes I take this disrespect very personal. Worst hotel EVER!!!!!!!!!!
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Fantastic hotel in downtown Tampa
Fantastic hotel in the heart of downtown Tampa. The rooms were spacious and immaculately maintained by cleaning staff. We were there for a conference and took advance of the room service. The food arrived in good time and was delicious. The staff we came into contact with were friendly and willing to help. I would definitely recommend this hotel if you want a great hotel in a central location.
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Not a wink of sleep
Our room facing the water on the 14th floor had a noise I’d equate to a shovel scraping a sidewalk all night long. When I contacted the desk they said they had issues with the elevators which were not adjacent to our room. I did not sleep all night and the hotel was not about to do anything to help. Very disappointed based on how much I paid for a good night sleep.
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Attitude with a splash of worn rooms
The hotel has definitely gone down. Check in was an absolute nightmare. The wait was extensive (about 20 minutes). My room was showing its wear. Stains on carpet and on couch. I was lucky to have a small 1 bedroom suite with a view of the water. The view was nice. In the end the billing took months to get sorted out. They charged wrong cards that were on file (and not presented). Overall it took more work to stay here based on the constant back and forth on billing.
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Quick weekend stay
Beautiful hotel ! Loved the location and can walk to a lot of activities or take the free trolley. Rooms were spacious and views of the riverfront were superb. Staff were super friendly. Only downfall is parking… I never figured out where to park without being charged $50 without being able to go in and out.