General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3604 reviews
I would like to thank Sasha and the staff for making my 60th birthday weekend so memorable,
Above and beyond. I would like to thank Sasha and the staff for making my 60th birthday so memorable, from the birthday card signed by the staff, the chocolates and the wine. None of it was expected which made it all the more special. Thank you so much.
Amazing customer service <3
Larissa was so amazingly helpful and kind! Someone give her a raise :) She deserves the world. Thank you for helping us! I had a terrible migraine and she helped us find ibuprofen after the gift shop had closed. An angel, amazing customer service. We were so glad we got to meet her
Not impress with the Westin, considering I love Marriott properties. Need knowledge valet staff. If you are not using valet, they cannot direct you to self parking. Front desk staff not very welcoming, after a long trip you do not want to deal with grumpy front desk staff.
In a world full of complaints, I would love to write a review because of how good of a stay we had. From the beginning with the arrival experience, all the valet guys outside willing to help was an amazing starting. Second of all: I want to notate the amazing check in we had with the agent called Alexander! Not only making our shared honeymoon a dream but also giving us the best travel tips for a location like that! Third: I was expecting the same views as the pictures, but those expectations were exceeded! We had an amazing time! Also the restaurant for breakfast it was just amazing!! A dream of buffet! Salmon and ala carte omelettes for breakfast? YES PLEASE!!
GREAT: Hotel, Location, and Staff
Great Hotel, Great Location, great staff. Had a special Father/Son 2 night stay, and everything was PERFECT! Great Location, walk to everything. Great Hotel, the views are awesome, beds are very comfortable. BUT, the staff that cares is #1. It started with Viviane. She wanted to help make the Father/Son time as special as possible. She was SO helpful on the call, and at the hotel. She honestly cares! Victor was amazing as well. Tyler, Gave and Kristen were great too. Valet works hard and runs to help, and The food and service at Nola and Anchor/Brine was great.