minutes from Puerto Vallarta International Airport, so you will be sure to arrive quickly at your hassle-free destination. Take a stroll on the world
famous El Malecón, explore the history of Old Town Vallarta, savor authentic Mexican cuisine, or simply sit back and enjoy the scenery.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6138 reviews
Waste of money
Very run down and needs renovations. Food was almost always cold, tasted awful, always out of many things. White wine always out. The lobby and bar area are very dark and dreary, not inviting to go have drinks or watch entertainment.
Staff Walk Into Room While Changing and Sleeping
I was giving this place the benefit of the doubt because the reviews were mixed, but it was honestly even worse than I expected. My mom and I just wanted some sun, beach, pool and decent food, and it fell below expectations. Staff (not including bartenders) - 1/10 - The staff was what really ruined the experience for me. On two separate occasions, hotel staff just straight up walked into our room. In one occasion, we were sleeping, and I heard a quick knock and when we didnt respond (bc we were sleeping) he walked in to ask if we wanted waters. Since when is a bottle of water so urgent you need to invade our privacy? The 2nd time, a woman just walked, 'just to check' . She didn't even knock and we were changing from having been in the pool. This in itself is a reason to not return. Concierge - 0/10 - These folks really took the cake. They set up the space so that in order for you to go to and from your room to the pool area you have to pass by the concierge desk. The concierge staff are like hawks trying to sell you on useless coupons, timeshares or anything else. They were so annoying that each time we walked by they wanted to talk to us, and were incredibly nosey about our stay to try to sell us on anything. In one instance, the manager of the concierge staff followed us OUT OF THE HOTEL to get us not to leave for the day to do an excursion with a competitor. You think street vendors are persistent, you'll never get to relax at this place. Staff bartenders - 8/10 - They are great! Super kind and work hard to quickly meet everyones needs. Food - 5/10 Most days the food was pretty bland, even at the speciality restaurants. The food seemed better on the weekend. The food at the buffet, which is the place where you'll get seated the quickest is really a hit or miss. The Seafood restaurant took so long to bring out the food, we left for the buffet. Entertainment 9/10 - Entertainment was actually very food. We saw a magic show, and circus. There is also a dance lesson and some beach activities. I thought this was very entertaining. Sleep 4/10 - Very loud at night until about 11 Overall, I would not stay here again. Only pluses were that the beach and view are a 9/10. The beach staff are attentive and even though drinks aren't super good, they get the job done. I would spend a little more money to go somewhere where you can relax and feel comfortable because that's what we went there for.
Excellent family Hotel
I really recommend this Hotel . The attention to the public is wonderful. Different food every day, very clean , many family activities including the children . The beverages were excellent .I will come back for sure .
Date hotel, Very friendly Staff
This hotel was a little dated but pretty clean for the most part. It felt very crowded and a lot of noise all the time so it was hard to find a quiet place to relax when needed. The pool filled up very early and a hotel guest advised me to sneak a towel out with me so I could get to the pool early and reserve a spot. This is how you can get a place with people together or get to the pool at 8am. The buffet food was good. There wasn't a ton of options, but what was there was good. Staff were all very friendly and helpful and willing to speak English and help move a conversation along. We speak a little Spanish and it went a long way. A double queen room was very small.
Great get away
It was a nice place to getaway great beach access close to shopping and a short taxi ride down town The food was good and the staff and drinks were great. Saw many families, but it didn’t take away from our couples trip.