General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1629 reviews
Wonderful Melissa, the receptionist
We went for Business meeting in OCCC Orlando in May 2023 along with my colleagues. Stayed in Spring hill suites orlando by Sea world. It was a pleasant experience thru out. Cool welcoming from reception, check in process all went well by Melissa. On top, Melissa was friendly and handled the process very well. She was so kind and answered all my questions through out the stay, even though i saw her busy in doing multitasking. Breakfast menu have to get better and so as the gym equipment.
A place to enjoy Orlando. Everyone’s great they are so helpful.
I had a great time. The columbian bartender at the pool/hot tub was so personal I couldn’t stop asking him about traditional recipes from his mother land. He turned me on to several ideas about how to prepare these delicious recipes. Every one that works here is so nice and they are actively helping people. Melissa, at the front desk is a rock star. So helpful and friendly. She gave me advice about where I could go that I might like. But the biggest thing was she truly cared about if I was enjoying myself and made me feel safe and comfortable in a town that I knew nothing about. If I could talk her into moving to another city I would hire her in a second. Thanks to you and your whole staff for everything y’all do
Not for Business travelers.
First off let me say that I am on the road in hotels over 250 days a year. As an Ambassador elite member with Marriott, I usually do not pay for parking. This hotel has a firm parking fee “ that everyone must pay” coming from the front desk managers mouth. They do not know how to do a credit authorization form as it took me twenty minutes to check in, I showed the front desk clerk the email which was sent to her manager and she even called the manager to help her. He told her that they should just charge my card that is used for incidentals the entire amount of my stay. She( Melissa) actually told him she wasn’t going to do that and she would just charge me one night and they could sort out the real authorization in the morning. It is sad when an employee cares more about the guest than the manager. This is not a hotel for business people to stay in. The Printer in their “business center” doesn’t work.
Perfect for the short stay
Loved our stay. Kids enjoyed the pool. Parents were happy that splash bar offered a lot of options. Nice ho have great menu and not only drinks like some other places. At night there was DJ that had good interaction and games going with kids. Rooms was clean. Staff was helpful, breakfast had lots of great options.
Melissa's got your back!
I've been traveling often to this area for work, and hopped between the hotels along I-drive. This time, I was surprised at the front desk by a familiar face. Melissa never failed to give a warm welcome when I stayed at the Towneplace next door, and this time was no different. When you're constantly away from home and in a range of different hotels where you don't know what you're going to get, it's a relief to know folks like Melissa will make sure you're taken care of. All the rooms I've been in are as advertised: clean, and weirdly quiet... especially when you're expecting vacationers, hyped kids, or loud mouths from the convention center. The Springhill, Towneplace, or Fairfield in this area are always my go-to's.