General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1644 reviews
Great hotel for a short stay.
Stayed at the SpringHill Suites for two nights in between a business trip and family vacation. This hotel shares a parking lot, pool, and other amenities with an adjacent Fairfield Inn. I was recognized as a Bonvoy Titanium member and was given a nice bag of waters and several snacks. Check in was fast and smooth. Room was well appointed, clean, and in good condition. Breakfast was mostly standard with lots of options and held in a large space in the lobby with ample seating so it never felt crowded. Exercise room was extremely small with very limited equipment. Hotel is within walking distance to a CVS and many great choices for food. Overall a good stay. My only complaint is they charge a parking fee which is unnecessary when they have a huge empty parking lot. But that seems to be consistent with what all Orlando hotels are doing now so make sure to factor that in to your nightly rate.
Great Service Melissa
Melissa which worked at the front desk was truly wonderful. She made checking in for my family of three room very easy. The lobby was full and she moved everything along easily displaying a great smile and made sure we all were taken care of in a timely manner. Later that evening she even to time to assist us with purchasing Star Bucks coffee. She is a model employee!!!!! Thanks Melissa
We would like to compliment the Breakfast team including Esther, Lydia, and Luisana! Thank you so much for all of your hard work today. You all worked together so quickly and efficiently- it made what is sometimes hectic and chaotic smooth and enjoyable! I certainly noticed and I’m sure others did too! We were also impressed with the front desk attendant when we checked in last night! She was incredibly helpful and sweet! Although our trip was brief- one night, after a long day at SeaWorld, I must say we were impressed with the service, cleanliness, location, and amenities offered! Would stay here again, anytime!
Melissa at the Spring Hill Suites in Orlando sea world at the front desk was incredibly helpful, professional, and friendly. Great experience at this hotel for a three day business conference. Thanks Melissa and team!
Melissa made check in amazing!!
Writing this review to hopefully give credit to my amazing check in experience. I was here last week as well and she was just as great then as now. Very impressed with Melissa’s attention to detail and pleasant demeanor. She even remembered my name and my status. Couldn’t thank her more. I will be reaching out to management so I can thank her properly.