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Customer Ratings & Reviews
TripAdvisor Traveler Rating
89 reviews
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Nov 15, 2022Not clean at all
Found previous guest’s hair on the shower floor and walls, also at the nightstand. Called concierge, who didn’t even say “sorry”. Gross . They can at least clean places like shower properly. And for this price?
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Oct 14, 2022Nice room but weak amenities; daily parking fee is ridiculous for this location
Not. A. Fan. I stayed at this local SpringHill Suites for one night between out-of-town trips, while the rest of my family was quarantining at home recently due to covid. Despite paying in the mid-200s for a room, when I arrived they actually charged me extra for parking (It was late evening, and the parking lot was less than 1/4 full). I absolutely hate nickel-and-diming like this. One point loss for that. Another point off for their weak breakfast: Powdered eggs and bacon but no cooked oatmeal. Only type of extra-sweet yogurt, which gave me an unwanted sugar buzz. The orange juice machine was dispensing water only. Thankfully there was decent coffee. Yet another point off for their sad gym; and I really wanted to work out. They had plenty of treadmills (not my thing), but the weight equipment seemed to be missing key components; and there was only one floor mat. I couldn't even do basic exercises like lat pull or a bench press. Eventually I did a little core work (on the single floor mat) before running out of options. Having arrived after midnight, I had also requested late checkout, which they declined at first. When I became more insistent, they finally agreed to an extra 30 minutes. Gee thanks. Other than that, the hotel was clean and on the newer side. My king bed room was fairly spacious with a good layout. It's too bad they couldn't follow through with the other basics for a hotel in this price range. I will not be back.
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Aug 06, 2022
Not pet friendly!!
So I want to start by saying I’m a Titanium Elite member and have stayed in countless Marriotts all over the country. The SpringHill Suites by Marriott Belmont Redwood Shores was the absolute worst. They claim to be “pet friendly” but that’s only towards dogs not cats. I called the Elite reservation line to book a 4 night stay, 1 night with points. The hotel is “pet friendly” and I made sure to tell the representative that I had a cat. Everything is booked and I prepaid for the nights stay. After I got off the phone I called the hotel directly and spoke with someone (I believe her name was Julia) to make sure that I had a “pet friendly” room reserved for my cat, no problem. Then I drive from Washington state to California. I start checking in and for some reason they’re having problems with my reservation since one night is with points and the other three were prepaid. Then they are getting ready to give me the pet form to fill out and I mention my cat. They say we take dogs only! I tell them this has all be confirmed with the Marriott Elite reservation line and I had called the hotel myself. They continue to say no cats, my cat is a 4lb Persian that has a lion haircut (mostly shaved). Then the manager Ben Lawson is called and he says “no cats in my hotel because they’re more allergenic then dogs.” I have never heard of such a thing. A pet friendly hotel is a pet friendly hotel. You can bring cats on planes so I’m not sure what this was all about but I felt very discriminated against and it was embarrassing that I was being turned away. I was so tired after my long drive and now I’m being forced to find a different hotel. After staying in over a thousand nights in Marriott hotels the SpringHill Suites by Marriott Belmont Redwood Shores really disappointed.
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Jul 03, 2022Nice business stay hotel
I've stayed here twice while visiting my company's corporate office and can't say anything bad about this hotel. Check-in is easy, the lobby is stocked with nice sundries, it has a close proximity to the tech offices of the area and my rooms have always been nice and clean. The rooms are spacious and well equipped with lots of extras (TV with streaming log-in options, mini fridge, microwave, desk, large closet, pull-out sofa, spacious shower, etc.) I really can't complain and enjoy staying here. You won't have a nice view, but that's the case with most of the hotels in the area. Would highly recommend staying here over elsewhere in Redwood City.
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Jul 01, 2022
Clean room and great service
This isn’t my first time at this hotel. I love the location and the comfort of this hotel. All staff were very friendly. Housekeeping was quick to deliver the items I needed. A special thank you to Brittany at the front desk, very helpful and made me feel very welcome. Thank you very much and I will return for sure