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Customer Ratings & Reviews
TripAdvisor Traveler Rating881 reviews
Great stay for our family vacation
First let me say, I work for Marriott. So, I'm always looking at how hotels look and feel as far as service and the presentation of the property. We had a wonderful stay here. The hotel was clean and inviting. Loved the water dispensers, took advantage of those my whole stay seeing as though it was 90 degrees every day. The property is clean and staff was friendly. I will say though that there should be better options for meat choices during breakfast as not everyone eats turkey or veggie sausage. Speaking of breakfast, Debra, I hope I'm spelling that right, the breakfast attendant is AMAZING with a capital A! She greets you with a warm smile, friendly greeting, and is always willing to help. Associates like her are the people who make your stay memorable!
Would be fair if it was clean
The positives are the room is spacious and has a mini kitchen. The hotel itself was fine overall. The negatives were the room was dirty and had broken furniture. I generally wouldn’t even write a review and overlook small cleaning things but there were major issues. A used black sock and used solo cup on the floor that had to have been visible to whoever cleaned. The couch wasn’t usable to use because of some suspicious looking stains. I chatted with management when checking out and they didn’t bother to reply when I brought these things up even to apologize. I am a Marriott Bonvoy member and would have loved to leave this review on that site but I tried and learned for the first time they only let people leave reviews that they’ve invited to review. That alone is highly concerning
1000 dollar deposit not returned
Booked via third party, hotel requested 1000 dollars as a deposit for a 20 day stay. Paid direct. We were assured to get this back - told this would be transferred within 10 days! No return of deposit
I will be brief and to the point. Our 2 nights stay was full of issues. 1. Had only 1 elevator working. The hotel was booked and had to make long wait lines to get to our floor. We were set to the 6th floor do the stairs was a workout too. 2. The TV set didn't work. 3. The A/C was making a loud scream squeal at random 3. The tub faucet had no way to be shut tight and the dripping water was like a torture in the middle of the night. 4. On Sunday morning @7am. The fire alarm went off (apparently it was a false alarm) everyone had to get out of the building in a rush. 5. The cloths iron wasn't working so we had to dressed wrinkled. :(
Best Hotel Ever !
The hotel is clean , from the lobby , rooms , gym , breakfast & pool , the grounds are immaculate. We had difficulty with the TV in our room , as soon as I called the front desk, someone came up to fix the issue . Very prompt . Going back in Aug. 2023 .This is the only hotel you will ever need ! It's the best !