General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating871 reviews
I booked four rooms for three nights. Every one of the rooms I booked smelled musty and dirty. After repeated complaints to the front desk over the 3 night stay, it seems like they sprayed febreze in the rooms but the underlying issue was still there. All 8 members of my party who were there have headaches and sore throats now, 2 days after checkout. This hotel is not even close to Marriott standards, and frankly I expect more as a Titanium Elite member. I don't expect luxury from Springhill Suites, but I do expect clean.
Stayed 7/23/22 What I liked about the hotel: my room was very spacious, great location, & good breakfast bar. What I didn’t like: killed 4 out of 5 roaches. Not sure if it was bc we bought pizza & that they came out bc of the smell but even then there shouldn’t be roaches, smh. Would I stay there again, NO.
I had a 10 hour seminar and workshop and got no sleep Friday or Saturday night in room 222 due to bright lights right outside our windows. Maintenance came Saturday and put blankets along the bottom, but the sides and the top were still short and continued to light up our entire room. We were told that if it continued to be a problem, to call the front desk to get them to turn off the lights, but it didn’t happen when we called. Toilet paper could also be softer, towels are old & rough with holes on the washcloths and the water in the lobby wasn’t filtered. We moved to Home Suites and are having a wonderful experience.
Great stay close to convention center
Stayed at this hotel for a convention in May 2022. It's an easy walk to the convention center and restaurants on I-drive. Front desk staff was friendly and answered our questions quickly. We had a studio-type room with a small work/kitchen area and couch and it was perfect for our needs. We didn't make it to the breakfast so I can't comment on that.
Nice place to stay near parks
We had a great stay in a clean and comfortable room after a long day at Universal Studios. Krista at the front desk made sure we had everything that we needed. We were within walking distance to a lot of nice bars and restaurants for dinner too. The hotel was great and the staff was friendly and helpful.