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Customer Ratings & Reviews
TripAdvisor Traveler Rating873 reviews
The location and staff make the hotel a great choice. Kristy and Wilma at the front desk are always on point. Debbie in the dining area has the biggest smile and kind words for everyone. The support staff keeps the hotel clean. Marriott and Springhill can be proud of the product and services offered here.
Weird room setup
Stayed 2 nights here to be closer to Orlando airport, booked through Costco travel with avg nightly rate around $200 We had room 321 which is a one king bed suite which the room is surprisingly narrow despite it having a separate living area with a breakfast nook. The door absolutely rockets itself closed and that may explain why the manual lock bar is barely able to latch it self on the door. I think it was locked but it didn't look secure. The sofa bed is interesting as it's actually a trundle bed. The sofa has a full/twin size mattress at the bottom drawer. You then add the mattress to the sofa frame to make it to daybed for one person. And the keyword there is one person, two people can't sleep on the full/twin mattress rather someone has to sleep on the literal couch and one person can sleep on the mattress on the floor Really then the room should not say this room can be used as accommodating for four adults so that's borderline false advertising. The room itself other than the shower/toilet combo feels a bit worn & tired and industrial. Nothing really stands out it just feels dull and a bit disorganized. They have the piping and drain installed for a sink but just didn't bother to install it. All of the hotel staff I encountered were helpful and friendly. The room was ready right at 3pm for check in as promised. Breakfast has eggs, sausage, hot premade oatmeal, muffins, toast, bagels, potatoes, waffles, yogurt, fruits/veggies and assorted cereals. Parking here is tough. A lot of the spots are really small and at night the lot was nearly at capacity. Paid $10 a night for this as well For the money, and the trundle bed, the room won't work for us or any party more than 3 and we won't stay here again.
Worst customer service
The hotel itself is very clean and the staff was nice while I was there. However , it’s been a nightmare just to get a 1 night refund. I booked using 3rd party who said while the hotel approved they will give me the refund. I received email from 3rd party stating they contacted hotel and hotel denied me leaving early . Prior to leaving a day early I explained situation to front desk who informed me it was okay there’s no problem I’ll be refunded while 3rd party was okay with it. I’ve contacted hotel to discuss situation and have not received a call back it’s always okay we will look into this. I’m very disappointed, they are nice while receiving their funds but when it comes to helping a guest it’s an issue.
I booked four rooms for three nights. Every one of the rooms I booked smelled musty and dirty. After repeated complaints to the front desk over the 3 night stay, it seems like they sprayed febreze in the rooms but the underlying issue was still there. All 8 members of my party who were there have headaches and sore throats now, 2 days after checkout. This hotel is not even close to Marriott standards, and frankly I expect more as a Titanium Elite member. I don't expect luxury from Springhill Suites, but I do expect clean.
Stayed 7/23/22 What I liked about the hotel: my room was very spacious, great location, & good breakfast bar. What I didn’t like: killed 4 out of 5 roaches. Not sure if it was bc we bought pizza & that they came out bc of the smell but even then there shouldn’t be roaches, smh. Would I stay there again, NO.