The resort features the Oasis Pool with swim-up bar, Beach House Kids Club and Aqua Park, a high tech Teen Zone, five restaurants and a pizzeria, five bars, Serenity Spa, two fitness centers, and complete meeting and weddings facilities. A dazzling entertainment program with live music, daytime and evening activities, awe-inspiring in-resort demonstrations, a fitness program and the renowned weekly parade Maho Village Carnival, elevates your vacation experience from memorable to unforgettable.
Location
Dutch St Maarten - BeachProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy- A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information- Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Locked in Room, Not Safe
The hotel is fine but the service and rooms are not safe. We were locked in our room for over an hour due to the keys/door not working. We called room service multiple times and they did not respond or free us from our room. We paid extra for the sky suite and still got trapped in our room for over an hour. If you are claustrophobic or concerned about being locked in your room during a fire this resort is not for you. The staff were not helpful and explained that the could not help us because multiple other rooms were also locked from the inside without the guests being able to escape. Photo attached is of the maintenance trying to climb the balcony to free us after an hour of waiting with no response. Do not stay here!!!!
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Thank you Eddie for the casino cocktails and thank you Sonesta Maho for a beautiful stay and service.
This is the best resort and island you could attend. Not just the friendliest island but the most beautiful service. Thank you Eddie the casino bartender for our kindest and most beautiful stay - he gave the best service you could only imagine. From the best cocktails to the best guidance and service. Thank you Eddie! Thank you Sonesta Maho. We love you Eddie. We will certainly be back.
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No complaints (Adults only)
My recent experience at adifferent resort in Grenada made me appreciate the Sonesta more than I already do. So much so, I am writing this review. I have stayed at the Sonesta twice. The first time I stayed was when the adults only part was at a different location on the island. In October, I brought my boyfriend for his birthday and we stayed on the adults only side. He loved everything about the Sonesta. Most importantly the staff was great. I really appreciate their service and attentiveness. The food was great and the room service was excellent. I tell people about how wonder the Sonesta has been and I encourage them to try it. Needless to say I will be returning.
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Never returning
The rooms are very clean and just okay. The shower is very strange and you'll need extra towels for this to soak up the water on the floor. BTW, the towels feel like cardboard on your face and body because they are so stiff due to the volume of wash the place must be doing. Really terrible. The staff does a good job keeping the place clean. Towards the end of the day, the pool is just a mess, food floating in it, as well as the beach by the chairs with people just leaving stuff all over the place. The restaurants on the property are not bad but are not always open . We had wished we stayed at the Sonesta Ocean just a few steps away!!!
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Average hotel, rude staff
Didn’t like this place. Check in staff were rude and unhelpful. Cafe staff also rude. I’ve never experienced anything like this at hotels I visit. And I’m not a difficult customer. Facilities are fine. Location good. Beds comfortable. That “all inclusive” package generally implies the food is gonna be crappy. And it is. I think there are better places to stay in St Martin.