Sheraton Waikiki Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8456 reviews

• 

  Could’ve been great.

  Good location with easy beach access, nice clean modern rooms (we booked two connected ones for our family of four) with fantastic views, more so if you get room with diamond head view. Would’ve been a great stay except we’ve learned very quickly that the Sheraton has no control over service quality. Hotel staff was consistently great, front desk, bell, room service and the hotel manager, all super nice and professional) But … they contract with a different company for pool service and beach equipment rentals. With really -like really- different service level than the rest of the hotel staff. We’re old enough to have travelled all over the world and stayed at all sorts of hotels from the very luxurious locations and hotels and quite modest locations and hotels. Never encountered worse service (in the course of a conflict due to their incompetence we got yelled at and threatened -not metaphorically-, along with claims that they lease the beach from the city and they can move and confiscate anyone’s stuff, which I’m sure can’t be legal in Hawaii). But that aside, we had one ask from Sheraton management, to be able to rent beach equipment without having to deal with the person that just attacked us (is it too much of an ask?) The Sheraton management very politely and with great empathy told us they can’t do anything about it because they (hotel pool service and beach equipment rental) are contractors. They offered us $100 to make up for it! Hahahaha I’m cracking inside agin as I recall this. I offered to pay them instead to help me not getting threatened in my vacation. Interpret this review as you will, for me this is not about the terrible conflict management in a service industry, but rather the lack of ability for Sheraton to have any oversight on their constructors for their own pool and equipment rental (no wonder this contractor service sucks) … so 5 stars if you have no plans to use the pool or beach in your Hawaii vacation :) , zero stars otherwise, average rounded up to 3 stars.

  Dec 27, 2025
• 

  Glad only staying one night

  Arrived after a long flight from Lis Angelos not offered a drink on arrival not shown to the room either. No water in the room and nothing in the fridge. A bottle is left for you to fill up somewhere in the hall and that is it, it’s like a 2 star hotel very tired, shower curtains not a cubicle tiny bathroom and no hanging wardrobe space, it’s only ok for an overnight stay not a holiday as you will be very disappointed. Not cheap either it reminds me of Costa del sol standard, not good enough for a Sheraton

  Dec 26, 2025
• 

  Best housekeeping service ever!

  Roger made our experience incredible! He made special towel animals and wrote personalized notes to us during our stay. It’s people like him that make vacations memorable!!

  Dec 26, 2025
• 

  Not what it was was 10 years ago...

  Please read this full review to the end to understand I'm not nitpicking. This is legitimate disappointment. My wife and I stayed here in 2015 and gave it 5 stars. Giving it 1 star today feels generous, especially when compared to our previous stay. At check-in, the receptionist was pleasant until she learned we were celebrating our 10-year anniversary, at which point the interaction immediately turned into a push to upsell us to a more expensive room with a “better view” and more space. We don’t spend much time in our room on vacation, so the pitch felt unnecessary and tone-deaf. We declined. Things went downhill quickly. The moment we stepped off the elevator on our floor, we noticed the hallways are not air-conditioned and were uncomfortably hot. Waiting for elevators in that heat while watching five or six full elevators pass by was infuriating. Our room (1428) had a noticeable mildew smell every time the jet-engine-loud AC kicked on. The door seals are terrible; opening the balcony door with even a slight breeze creates an unbearably loud whistling from rushing air. This is just basic maintenance. The property has also clearly shifted priorities. The hammocks along the water, one of the nicest touches, are gone, replaced with as many rental cabanas as possible, obstructing the view unless you pay more. The pool is uncomfortably cold. Then there’s the cost creep: a $52 resort fee (which is actually $61.34 with tax) plus $65 valet parking. That’s $126.34 PER DAY on top of what you already paid just to stay here. For what? Hot hallways, long elevator waits, and tired facilities? What made this experience sting even more was that we came here after staying at the Andaz in Maui, where the staff upgraded our room, gave us flowers, wine, and food and drink vouchers for our anniversary, and treated us with genuine warmth. The contrast could not have been more stark. Here, the staff felt tired, irritated, and largely absent. We traveled with our two young boys, and by day two they were asking if we could fly back to the other hotel. That says everything. This stay felt like a shell of what it once was.. uninspired, transactional, and stripped of the hospitality that used to make it special. It was a disappointing way to end our Hawaii trip and our 10-year anniversary. I included a photo of the one redeeming quality: you can still get a nice view without buying into an upsell. We are certain we will stay elsewhere the next time we visit Oahu. I genuinely asked myself: Was there anything that genuinely met expectations for a resort at this price point? Core comfort failed (heat, mildew smell, noise, elevators) Value failed (resort fee + valet = borderline insulting) Service failed (upsell-first anniversary interaction, disengaged staff) Experience failed (kids wanted to leave, end of a milestone trip ruined) I am not angry just severely disappointed. You can be better. I have seen it.

  Dec 22, 2025
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  Choose this property for Great Marriott Bonvoy perks!

  Amazing view with your Bonvoy upgrade when available! Also, such a great loyalty marketing program with a Free Gift at the Makana Amenity Store! At check in we got a complimentary Continental breakfast coupon which can be upgraded to the full buffet for only $27 per person (instead of the full price of $45). Also, with the Free Gift coupon, you enter the Makana Amenity Store which has everything from Maui Style potato chips to Sheraton Waikiki logo bags, cups, water bottled, sparkling water, Maui Brewing Beer, Kona beer, Hawaiian chocolate, and so many little items … you get to FILL A SMALL GIFT BAG WITH AS MANY ITEMS THAT YOU CAN FIT INTO THE BAG! We got two Sheraton Waikiki cups, chips, two Sheraton Waikiki logo bags, three beers, and two sparkling waters! This is the ONLY Marriott Bonvoy property that does this Free Gift program like this for Platinum, Titanium, and Ambassador Elite members. So cool!

  Dec 19, 2025