General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating10068 reviews
Worst Timeshare Experience
Be aware….most of their buildings do not have elevators even though I was told ALL their buildings had elevators when I called to request a high floor. We were in a 3 story building with narrow steep stairs to carry luggage. 1 out of 3 TVs were working and we found out that there was a cable issue with our building, the next building and several other buildings on site. Our stay was Sat to Sat and on Wed am there was a knock on the door that all the routers in the buildings had to be changed and Wi-Fi would be down for at least hours! It came back that night, but only went down again the next day. Management told us they were running 60% below capacity, so why put people in villas & buildings where you know there are problems. Our unit had 1 sharp knife, 1 salad spoon, and one extra kitchen trash bag. We got tired of calling housekeeping. We have owned timeshares since 1987 and this is the 1st site where we have had problems like this.
Great Place and Location
Perfectly located to do things around Orlando. Also only about 1 hour drive to the ocean. Good clean pools. On site food just okay, but numerous restaurants and grocery stores within minutes of room. Good security as well.
Nice resort with very good amenities. Warm swimming pools, multiple pools, exercise rooms, restaurants. It has a market for grocers or other things on the premises. We have been staying in 2 bedroom units so this one bedroom seems a little small. They could use more silverware and dishes.
Best place ever
From the warmth and professionalism of the staff, the facilities, the amenities, everything is perfect. The villa is spacious, comfortable and very well equipped. It is very close to the parks and the Disney Springs area
Sheraton Vistana Resort
Great resort. Very nice grounds and facilities. Very nicely furnished units and very clean! The location is near the Lake Buena Vists entrance to Disney World. Lots of golf courses are nearby. Good restaurants within a short drive.