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10271 reviews
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Aug 28, 2023Just average, with some issues.
We stayed here for 12 nights, 13 days. The person at the front desk was helpful, had some issues with the computer, and after a long day at a theme park we both were excited about checking in quickly. She was very pleasant and did her best to get it fixed. We kind of had a difficult time finding our room, but we did and brought our things in. The room was fairly clean and smelled good, however it felt worn, and could use some refreshing. I don't know if the carpet was vacuumed, we stepped on a few staples during our stay. Overall we felt like it was just average, nothing here blew us away. There are only few things that were frustrating to us. The biggest thing is the size of the bathroom, its SMALL, no places to put anything inside, but worst of all the shower is tiny. The room we had had a tub/shower clearly designed for shower curtains. At some point sliding glass doors were installed to freshen up the appearance I assume. They also have shampoo, conditioner & body wash mounted on the wall. It is too tight between the sliding door handle/bar and those shampoos. I am 6ft, and I could not lift my arms up without hitting them, I had to shower sideways. This is such a poor design, it is crazy to me no one even noticed this. The doors did not slide easy either, and just left a lot to be desired. That alone would be enough for us to choose a different location to stay at, one with a shower that would accommodate a normal human adult. The second thing is housekeeping, I stay many, many nights at hotels and it seems like every other day for some housekeeping is reasonable, with a more thorough housekeeping done every 4th day or so. We asked here and they only do housekeeping every 7 days, which makes sense, most people stay for a week timeshare, and they can avoid having to do any housekeeping until the room is vacant and they can just clean it for the next guest. We had just barely enough towels for the 2 of us, and we needed to have more brought in the middle of the week, we also needed trash bags, we texted with the hotel and they brought some quickly, which was nice. I'm not sure if they expect you to be washing the towels & linens, and thats how they avoid housekeeping more frequently? We were told several different days someone would be coming to test the phones, and it kept getting rescheduled, even now I am not sure if they ever came to do this. Good things are, its close Disney, nice easy drive to there, traffic isn't great, having to try and exit the Vistana onto the main road, and good luck if you need to reverse direction. Time share owners, and I think we will be trying to stay at a different resort next time.
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Aug 28, 2023Highly recommend
We stayed here for 12 nights, despite reading all the negative comments, I have nothing bad to say. We stsyed St Augustine 607, so clean, modern, comfortable. We travelled as a family with a 4 and a 6 year old from UK Easy access to Disney and Seaworld. Great pool areas, friendly staff. No issues with timeshare selling as suggested in emails, we were asled once and politely declined. Cannot wait to return. Thank you! highly recommend
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Aug 27, 2023
Perfect!
We stayed in Sheraton Vistana for a week, which was perfect! The size of our unit surprised us, as well as the kindness and readiness of each Sheraton employee we had contact. Totally recommended as I hope to be there again soon.
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Aug 25, 2023
Beautiful stay
staff is super helpful, attentive, responsive. Great location to Disney, close to restaurants and grocery stores. Quiet, Clean, Great sleep, ample room, beautiful grounds You won’t go wrong picking this resort
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Aug 20, 2023Complete lack of compassion after medical event
We usually enjoy our stays here, but our recent experience was incredibly traumatic. A member of our group had a medical emergency at the front desk. Despite the urgency, the staff unnecessarily prolonged the check-in process, causing a delay in reaching the ER. After stabilizing our family member, the doctor suggested reviewing security footage from the hotel to determine the duration of the medical event. Unfortunately, both security and management lacked compassion and empathy, viewing us solely as a liability rather than parents going through an extremely distressing moment. A bit of understanding and compassion would have made a significant difference, but the entire Sheraton team failed to show any concern for our family. This lack of empathy seems to stem from a pervasive culture of poor customer service that appears to originate from senior leadership themselves.