Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a modern urban resort. Ideally situated at the Convention Center District and steps away from Distrito T-Mobile, our hotel is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a vibrant 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this hotel the premier place to stay.

Property Information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503


Resort Details


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Hotel Advisories

Advisory A mandatory FLAT FEE of $35 USD (plus tax) per room per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory A Lobby BAR renovation started this past Monday, March 13th and is expected to be completed in 4 months, or by the end of June 2023. As alternative for all of our guests, we are offering the following: - We have extended operation hours of our rooftop pool bar, The Bay Pool Bar & Grill. - La Cantina Taqueria & Tequila Bar (new bar next to The Café at the lobby level)

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum weight per pet is 40 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3775 reviews
  • 4.0 star tripadvisor rating
    Great hotel average front desk staff.

    Amazing hotel but front desk staff could be more friendly. We stayed here for 3 nights and had a late flight and asked if we could keep our room just till 3pm and we were not granted even an hour of late check out.It is a great hotel but that really put a bitter in my mouth. Rooms were lovely and the location is good.

    May 26, 2023
  • 4.0 star tripadvisor rating
    Convenient Comfort and Vibrant Atmosphere at Sheraton Hotel and Casino

    Sheraton Hotel and Casino in Puerto Rico offers a pleasant stay, particularly for business travelers. Its proximity to the convention center and a wide selection of nearby restaurants, including the delightful Metropole in the lobby, serving fantastic local cuisine, makes it a convenient choice. The hotel's spaciousness and size may require some walking to reach the rooms through the halls, but it also creates an atmosphere of grandeur. The pool area stands out as a highlight, offering a beautiful and inviting space to relax and unwind. Whether for a refreshing swim or lounging under the sun, the pool area adds a touch of luxury to the overall experience. In summary, Sheraton Hotel and Casino in Puerto Rico is a fantastic business hotel that combines convenience and comfort. Its close proximity to the convention center and a plethora of dining options, including the exceptional Metropole restaurant, make it an excellent choice. While there may be some walking involved due to its size, the hotel's impressive pool area adds to its charm.

    May 18, 2023
  • 5.0 star tripadvisor rating
    Great hotel

    Love this place the staff is super friendly and always makes me feel welcomed when I visit pool area is great food and drinks at the pool bar are amazing literally everything on the menu is good trust me I’ve tried it all rooms have recently been renovated which caught by surprise this stay love it casino is always fun no shortage of things to do In area overall a great property and is my go to place to stay when I’m in beautiful Puerto Rico

    May 12, 2023
  • 5.0 star tripadvisor rating
    Unforgettable views and memories

    Wonderful views, wonderful staff, and wonderful ambiance. Me and my family stayed here for 2 nights and enjoyed the pool, casino, and cafe, did not get a chance to visit the indoor restaurant. Pool is very spacious and has and unforgettable view, will visit again soon. Shoutout to Betty Alvarez the head of security for retrieving my speaker and shipping back to me right away, very courteous and polite person. Can't wait to meet her in person next time to show my gratitude.

    May 10, 2023
  • 5.0 star tripadvisor rating
    25th anniversary

    This was one of the best experiences I've ever had at a hotel. It was our 25th anniversary. Carla and her team decorated our room lovely for us. She's Covered our meal when we first arrived, this was truly a five-star experience. I would recommend them highly to anyone who wants to come here and have a good time,feel appreciated, loved and welcomed. Thank you Carla and the team for such an awesome experience we will definitely be back again! Natasha

    May 08, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319