Sheraton Puerto Rico Resort and Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3864 reviews

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  Cheated and Mistreated

  Shame on Sheraton Puerto Rico! We booked our room in the Marriot Bonvoy member website. After reviewing the room's photos and descriptions, we reserved a "Deluxe Bay View ,Guest Room, 1 King, Bay View Balcony". The photo showed the nice balcony with the view. We were assigned a room on the 4th floor, the sliding door opening to the pool deck's common area. Front desk refused to correct, insisting that the pool deck is in fact a balcony and there is a bay view once you walk across the pool terrace. Would not change our room or adjust the price. Disgraceful! (BTW, hotel guests partied in "our balcony" until the wee hours.). The Cambridge Dictionary defines balcony as: "an area with a wall or bars around it that is joined to the outside wall of a building on an upper level". A pool deck is Not a balcony! We feel cheated, so be forewarned that if you stay here you may not get what you end up paying for. We live in Puerto Rico and were staying to attend some events in the Convention Center. This was our fourth stay in this hotel and our prior stays were very pleasant. We will not stay here again, there are many other options.

  May 18, 2025
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  No executive lounge at this Sheraton resort

  Pretty much resort style sheraton. I typically stay at sheraton because of the executive lounges they offer and this place got rid of there's for rental apartments. Only reason I was staying there in fact but no mention of these changes online so a bit disappointed with that. Honestly for what you get, the price, location and all that I think it's a bad value. I would not recommend unless you like full on family resort feel.

  Apr 28, 2025
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  Puerto Rico is a beautiful place in the world I love it and I we like to have a great business then with a woman I love form Pue

  Nice food Fine house A good business The water is beautiful And then have a good heart for a visitor I have never seen a beautiful place in the world like Puerto Rico than have a beautiful thing you have never see once in your life and I love to be there again I love Puerto Rico

  Apr 26, 2025
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  Slept like a baby and had a great time!

  I had a great time at this hotel. I went with a group of friends and Yaniris and Eddie at the Front Desk were amazing with us! They kindly accommodate us to be on the same floor, and gave us a late check out since we had a late flight that day. The rooms are very comfortable, and the AC was so silent that I though it wasn't working (but it was!), what a pleasure to sleep without the noise of the AC. The pool is great, it has an amazing view and live music on Sunday. The food at the Pool bar was great. I would only say that they need more bellman staff. I think I only saw one per shift. The Front Desk team was very helpful with the luggage but that delays their own tasks. Happy to come back!

  Apr 24, 2025
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  Crazy Day Pass.

  So we got off our cruise Sunday morning 12 house before our flight home so I thought we’d do a day pass here . The lady at the desk was nice . She told us we could hang out at the infinity pool on the 4 th floor outside which had a hot tub with a bar, chairs and umbrellas . The pool seemed really murky and hadn’t been cleaned in a while . I saw trash floating in it . After a while the area filled up with families . There weren’t enough chairs in the shade . It’s like the sun up there . Then some girls in the “ reserved “ area ordered lunch and had it put on their table while they were in the pool . About 25 pigeons descended down and attacked the chicken salads . It looked like the movie The Birds . It was hysterical ! They got it everywhere . At about 2:00 they had this totally bizarre fashion show featuring really young girls , really creepy . After we had lunch we decided to get out the sun and wait in the lobby for our flight . Overall it was an interesting day .

  Apr 02, 2025