General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3775 reviews
Great hotel average front desk staff.
Amazing hotel but front desk staff could be more friendly. We stayed here for 3 nights and had a late flight and asked if we could keep our room just till 3pm and we were not granted even an hour of late check out.It is a great hotel but that really put a bitter in my mouth. Rooms were lovely and the location is good.
Convenient Comfort and Vibrant Atmosphere at Sheraton Hotel and Casino
Sheraton Hotel and Casino in Puerto Rico offers a pleasant stay, particularly for business travelers. Its proximity to the convention center and a wide selection of nearby restaurants, including the delightful Metropole in the lobby, serving fantastic local cuisine, makes it a convenient choice. The hotel's spaciousness and size may require some walking to reach the rooms through the halls, but it also creates an atmosphere of grandeur. The pool area stands out as a highlight, offering a beautiful and inviting space to relax and unwind. Whether for a refreshing swim or lounging under the sun, the pool area adds a touch of luxury to the overall experience. In summary, Sheraton Hotel and Casino in Puerto Rico is a fantastic business hotel that combines convenience and comfort. Its close proximity to the convention center and a plethora of dining options, including the exceptional Metropole restaurant, make it an excellent choice. While there may be some walking involved due to its size, the hotel's impressive pool area adds to its charm.
Love this place the staff is super friendly and always makes me feel welcomed when I visit pool area is great food and drinks at the pool bar are amazing literally everything on the menu is good trust me I’ve tried it all rooms have recently been renovated which caught by surprise this stay love it casino is always fun no shortage of things to do In area overall a great property and is my go to place to stay when I’m in beautiful Puerto Rico
Unforgettable views and memories
Wonderful views, wonderful staff, and wonderful ambiance. Me and my family stayed here for 2 nights and enjoyed the pool, casino, and cafe, did not get a chance to visit the indoor restaurant. Pool is very spacious and has and unforgettable view, will visit again soon. Shoutout to Betty Alvarez the head of security for retrieving my speaker and shipping back to me right away, very courteous and polite person. Can't wait to meet her in person next time to show my gratitude.
This was one of the best experiences I've ever had at a hotel. It was our 25th anniversary. Carla and her team decorated our room lovely for us. She's Covered our meal when we first arrived, this was truly a five-star experience. I would recommend them highly to anyone who wants to come here and have a good time,feel appreciated, loved and welcomed. Thank you Carla and the team for such an awesome experience we will definitely be back again! Natasha