Sheraton Princess Kaiulani Waikiki Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4730 reviews

• 

  OMG, please don't

  This is the loudest hotel I have stayed in my life. I might as well have been sleeping on the street. I paid extra to be in the higher tower, with updated room and on a high floor. Still, I was constantly woken up by traffic or loud street performers, with my noise cancelling machine and ear plugs on! I asked them to move me and I checked out two alternative rooms. One was in the same tower and the other was in the lower tower. I opted for the lower tower, which was marginally quieter, but still quite loud. I think the issue with the higher tower is that the sliding glass door is very old and does a poor job of insulating sound. The lower tower room, although more dated, at least had more solid doors. So basically, I paid a premium for a more dated room and they didn't even compensate me for it to put salt on the wounds. I am surprised there are not more reviews about this. If sleep is important to you, find another hotel.

  Nov 06, 2025
• 

  Expected more!

  The location of this hotel is great. The lobby very nice and cool beach enviorment. The room however is small and the bathroom even smaller. Also, the check-in process at the lobby is slow and confusing!

  Oct 31, 2025
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  Just no. Not to a Sheraton standard.

  We knew this hotel wasn’t as prestigious as the Sheraton Beach Resort nearby, but how this can be called a Sheraton is a stretch. Staff are not particularly good across all areas, bathrooms look like public housing they are so old. Breakfast is incredibly slow to seat and alacarte which is not helpful to get to the airport. Location is ok, bed was ok. Aircon was ok. Pool is dated. Ok for an over night for airport stop, but I would be disappointed if this was a resort week for me. Pay a bit more and go to another.

  Oct 22, 2025
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  Good Enough - Not Special

  I stayed here for work and had some downtime at the hotel. The included resort options we not available once I looked on the calendar like yoga. The one bag per room is a bit small, two bags would have been better but it's a cool design. The bonvoy breakfast was adequate and the reduced cost upgrade breakfast options like the pancakes were delicious. Their poke bowl for lunch or dinner is solid also...just wish there was indoor air-conditioned seating offered on super muggy days. Beds were good, bathroom was still very dated and had some rust. I stayed in the remodeled wing so I don't know if it was going to get more attention later. Staff were nice, parking was easy but expensive and I know that's just HI.

  Oct 16, 2025
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  Average Hotel, Clean & Comfortable

  Nice hotel, rooms clean but our rooms were very small & we had a view of the car park. There was a coffee machine in the room but no kettle or black tea bags. We found out that if you want a kettle you have to ask for one! Restaurant was very limited, menu was mainly fast food so we ate elsewhere. We arrived after a 12 hour flight at 9am & our rooms were not available until 3pm. Most hotels we've stayed in would endeavour to get us rooms much earlier after such a long journey.

  Oct 02, 2025