Resort Details
- Hudson MarketSavor classic American favorites at Hudson Market, our signature in-house restaurant at Sheraton New York Times Square Hotel. Stop by for a buffet breakfast in Midtown Manhattan? before heading out to explore the city. Last seating is at 9:30 am.
- Library BarAfter your day in midtown Manhattan, gather for light bites or indulge in classic American cuisine at our restaurant and bar near Times Square NYC. Grab lunch then catch up with friends and family over beer, wine or cocktails.
- Starbucks Caf?Our main lobby features Starbucks drip coffee and a broad menu of Starbucks specialty beverages. Starbucks offers daily grab and go (hot items included).
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless†
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Pets allowed†
- Public area air conditioned
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Tennis court, Offsite
- Travel agency†
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Sports court onsite †
- Beach †
- Bowling alley †
- Children's program, offsite †
- Fly fishing †
- Hiking trail †
- Jet-ski †
- Kayaking †
- Putt putt golf †
- River rafting †
- Sailing †
- Scuba diving †
- Squash court †
- Surfing †
- Table tennis †
- Tennis court †
- Volleyball †
- Gershwin Theatre
- Marriott Marquis Theatre
- Neil Simon Theatre
- Radio City Music Hall
- 777 Theatre
- Jacob K. Javits Convention Center
- Carnegie Hall
- Rockefeller Center
- Radio City Music Hall
- Lincoln Center
- Statue of Liberty
- Empire State Building
- Metropolitan Museum of Art
- Museum of Modern Art
- Museum of Natural History
- GE Capital
- CBS
- Verizon
- Deutsche Bank
- Ernst & Young
- Museum of Modern Art
- Statue of Liberty
- Morgan Stanley
- Empire State Building
- Museum of Natural History
- KPMG
- Sony Corporation
- Deloitte
- UBS/PaineWebber
- Madison Square Garden
- Meadowlands Sports Complex
- Jacob K. Javits Convention Center
- NBC
- Reuters
- The Metropolitan Museum of Art
- New York Times Square
- New York
- New York Fun Tours
- The Best of Brooklyn Half-Day Food & Culture T
- Pedicab Guided Tour
- Friendly Gossip Girl Tour
- Madison Square Garden
- Meadowlands Sports Complex
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Good value great location
Good value great location rooms a bit dated but not a complaint clean and tidy, hotel Is busy held a dancing competition when we were there lots of nationalities not far from Times Square and right beside the subway. I would stay again staff helpful enough lifts a bit slow. Beds really small
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A New York Christmas Trip
Lovely hotel, central to everything. Rooms spotless, staff brilliant. View of higher floors worth the additional cost. The place to stay when visiting the Big Apple.
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Great location...
Very central hotel currently under renovation, which made communal areas very crowded with a make shift entrance/exit. Unfortunately, there was no prior warning of this. The wait for a lift at times was longer than acceptable. Room was average; no fridge, which was disappointing, the windows were very dirty and our toilet stopped flushing on our last morning just before check out. It was, however, a great size and beds were very comfortable. Not sure I would recommend this hotel. I've read the standard response to negative reviews about not changing the past, etc, which sums up the customer service.
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A decent experience, partly a matter of luck.
Our experience here was adequate, but that was partly a matter of luck. We checked in at 12.15 pm on a Sunday in July and did not experience the excessive check-in delays others spoke of. Similarly, we had no problems with the elevators that operated quite quickly and efficiently. We were pleasantly surprised to be given immediate check-in without any additional fees. Both the reception and the room were somewhat dingy and dated, but cleanliness was sufficient. The room had basic amenities (no fridge, and 2 hallway ice machines did not work). Temperature controls worked well The beds were higher than average, which was difficult if you had limited mobility, and reception could not provide a step stool to assist. I knocked off one star because we could hear the neighbors quite clearly through a connecting door, though luckily, they barely spoke. As the "resort fee" could be spent as a credit up till the day before departure (don't know if it rolled over between days as we only stayed for 1 ), but we made little use of this - much better if it could have been used on the day of departure as well. As a light sleeper, I would hesitate to stay here again for fear of having noisy neighbors, but it was not as bad as many reviews describe, and it has a great location.
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Sadly a complete and utter let down
Where to begin? The hotel was booked through Virgin Holidays are a recommended location, if your arriving at Penn Station from JFK be mindful if your walking up 7th Avenue with your luggage its 19 blocks up a trek! Once inside the hotel all I can say is disorganised chaos! the reception area was manic people all over the place turns out there was a childrens dance competion in all the ballrooms so the hotel was simply ridiculous, we checked in and asked on a number of occasions if the room had a fridge? the chap on reception advised no and would see if any was around? in the end we upgraded to the suite on level 17, price wasnt to bad to be fair $680 extra for four nights. Now the lifts in the hotel are an ordeal, you waste your time waiting for them, the lifts do not have the conventional press a button in the lift and select your floor, no its a keypad outside the lift, select the floor get allocated a lift and wait, be prepated we waited 20 minutes one night, in the end I climbed 17 flights of stairs to get to my room, it really is the most ridiculous system ever. Rooms are spacious and the beds are unbeleivably comfortable I cannot fault the room apart from in our suite we had faulty AC in one room it was like an oven and the other part of the room had a cold shower only? reported to reception it was reftified but unacceptable. The bar area can be a farce when busy, we entered the bar on 05th July passing a queue I believed was for food, only for the bar manager to approach us at the bar and humiliate us in front of a busy bar asking us why we had cut the line ? and bypassed the line? i advised him embarrassed that we didnt realise the line down the corridor was for drinks as well as food! as nobody was there policing it how would he? we immediatley went to the back of the line and wiated. In conclustion disappointed is the word i'd use, i've stayed in many Manhattan hotels sadly the chaos and the lack of control caused me to distance myself and feel isolated, we won't be coming back sorry
- AdvisoryA mandatory Destination Amenity Fee of $30.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed