Streamline your stay at our hotel in Midtown Manhattan, NYC at the Sheraton New York Times Square. Our warm, inviting hotel offers intuitively designed guest rooms and suites, where perks like high-speed Wi-Fi, luxurious bedding and deluxe amenities await. Break a sweat in our 4,000-square-foot, state-of-the-art fitness center with Peloton bikes, or dine on delicious market-inspired cuisine at Hudson Market, our signature hotel restaurant. Sip on cocktails or Starbucks® coffee drinks at our sophisticated Library Bar and work productively in our on-site business center. Our hotel offers complimentary Wi-Fi in all public spaces and 62,000 square feet of elegant event space in the heart of NYC. When you're ready to explore midtown Manhattan, you'll find that Times Square, Central Park and Radio City Music Hall are a short walk from our hotel. We look forward to welcoming you to our chic, modern, midtown Manhattan, NY, hotel.

Property Information

Year Built: 1961
Last Renovation: 2012
Floors: 50
Nonsmoking rooms: 1780
Suites: 61
Total rooms: 1719
Total rooms and suites: 1780


Resort Details


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Hotel Advisories

Advisory A mandatory Destination Amenity Fee of $30.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: USD 100 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 11734 reviews
  • 2.0 star tripadvisor rating
    Family trip to NYC

    Location is great and they offer perks during your stay ($60 food voucher, 2 hop on/hop off tickets). Elevators are plentiful and my kids felt it was a fun ride since we were on the 38th floor. Parking is available at the hotel for $65 a day, which seemed like a bargain for NYC. There is luggage storage available for $5 per bag. Concierge was very helpful but front desk was not the friendliest, and seemed annoyed when asked about the additional taxes and fees. Sadly, our room was VERY DIRTY! you can tell the carpets haven’t been vacuumed but likely due to their quick turn-around of guests. I suggest you bring Lysol wipes/spray and do your own disinfecting before using the toilet and bed. Our bathroom smelled bad, like laundry that’s been forgotten in a washing machine and the tub did not drain. Overall though, given its great location (10min walk to Times Square, Central Park, 5th/Madison Ave) and perks they offered, I would still recommend this hotel with a caveat that it is not a 4star hotel like they claim.

    Aug 24, 2023
  • 1.0 star tripadvisor rating
    Fake Starbucks and Grisly Scent

    The room was super dingy and old-fashioned. The staff was extremely friendly and check-in was easy. Granted, I did check in late at night. There weren't enough blankets for the bed so that was frustrating. Someone else's odious food already occupied the miniature fridge. I opened the fridge door for 1 minute to see what it was and a fetid scent permeated the room. Not to mention, the miniature fridge was barely working and didn't get cold. The "Starbucks" wasn't even a Starbucks, it was just a stand with premade coffee. One night I did find some bizarre thing on the floor that looked like a piece that fell off of a gadget. I was so freaked out it was hard to sleep at night. Other than that the hotel was fabulous.

    Aug 22, 2023
  • 1.0 star tripadvisor rating
    Horrendous service at this hotel

    This hotel is truly the worst at service. The check in process was painful in that 2 persons were on duty with a long line of guests checking in. It only got worse from that point on. I made it to the room and started looking for the fridge. In the past that was standard on the room as it is at most Marriott properties. I was informed that the hotel no longer offers a refrigerator and I needed to request one from housekeeping. When I called they told me that they ran out of refrigerators. I spoke to the Manager who told me that they would send one up shortly. Suffice to say one did not show up at all. I called 5 hours later and was told if I needed something to hone kept cold I should fill in the ice bucket in the room and use that. To top it off they no longer offer water. I would highly recommend that any Marriott member please avoid this hotel. Their service is the worst in all of Manhattan.

    Aug 19, 2023
  • 2.0 star tripadvisor rating
    Good local. Pot smelling room

    Convenient location. The mattresses really need to be replaced. The room was clean but when we came back after our show our room stunk like pot. (We don’t smoke!). Management did NOTHING!! Offered to send security (they never showed). Never offered to switch our room. Very disappointing. I hate the smell of skunk!

    Aug 19, 2023
  • 1.0 star tripadvisor rating
    Worst breakfast ever ! Total waste of money

    Room fine although windows were filthy but the breakfast in the Hudson market was appalling. The bread and pastries were old and hard and the cooked breakfast was burnt and unappetising. The service was terrible as well, had to wait half and hour to be seated while there were plenty of available tables that hadn't been cleared or re set. I complained to the restaurant manager and he told me that he knew it was awful but there was nothing he could do about it as it was privately owned! Very disappointing , isn't this his job ? This breakfast is really very expensive at 38 dollars per head but we at least expected food that was edible and decent service. Do not go to this breakfast restaurant within the hotel, a complete waste of money, you would be better off going to s fast food restaurant, at the very least it would be edible.

    Aug 13, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319