Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11955 reviews-
Great Location, lovely hotel but not much else
We arrived at the hotel and were so happy with the location a couple of blocks from Radio City and a few blocks from Times Square. A nice and impressive reception area, check in process was fine, the gentleman was helpful and friendly. Asked us to leave card details against the room if we wanted to order any food and drinks. We got to our room and the room looked great, the beds very comfortable. Bathroom was quite small and slightly dated but was fine. We had time to grab a quick drink and possibly a snack before bed , At the entrance to the bar, they had a sign advising wait here to be seated. After a few minutes of waiting nobody acknowledge us even though a few staff members passed us. We found a table and sat down, we had nobody serving in the area. I went to the bar, there was a queue of 3 people in front of me, after waiting for a few minutes I was started ordering my drinks with an extremely rude member of staff. My son approached the bar and asked me could i order him some fries. The bartender cancelled my drinks order and said if I want food to ask the one of the waiting on members of the team. I asked can i just order the drinks now and food later, he told me no and to go and sit down and wait. I asked who do I order from and he said a man with glasses and walked away. We waited for another 10 mins before the man with glasses arrived to take our food and drink order. I was tried at the time so I thought it might have been me being a bit sensitive... Over our stay the gentlemen behind the bar was rude to just about everyone. I tried to be friendly every time I was served by him (I did also tip) but still received the same rude attitude. When we checked out we received our bill for food and drinks around $400 dollars. At the bottom of the bill there was a zero balance and I said that it looked like we have paid I was re-assured by the receptionist that we hadn't paid and she took a card payment for the balance. To our surprise we were charged twice by the hotel for this bar payment. I have queried this with our card company and have tried to contact the hotel to raise this. I was told to leave a voicemail and someone would get back to me in 24hrs. 40 hours later and no response from the hotel. I called to chase and was told I was being transferred to the Duty Manager, after holding for 13 mins the line went dead. One last thing to mention if you check out and your flight isn't for a few hours you can check your bag in to holding room for $6 per item (first time I have ever been charged for this!). We wanted to change t-shirts and freshen up for out flight but we couldn't access the toilets as we didn't have a room key to unlock the door. A guest at the hotel let us in to use the public bathroom to change and freshen up, but some jobsworth at the hotel wasn't happy and he kept closing the door and reminding us that the toilets for hotel guests. All in all, it's a lovely hotel, the building is lovely and impressive. It doesn't have a restaurant that is open for dinner but is open for breakfast, the bar is small and the service in the bar is poor, and the customer service since we checked out is shocking! It's or 3rd visit to New York, it was nicest building/hotel but with the worst service.
-
Fantastic Hotel in great location
We had a room on the 39th floor and the views were amazing. We booked a package holiday through Virgin Holidays and were given $30 per room per day to spend whether it be in their restaurant or Starbucks which is in the lobby of the hotel. Great service throughout all the staff and cleaners were very friendly and came in every day. Taxis stop outside the hotel which was ideal for us. Hotel is very central a few minutes walk to Central Square and in the opposite direction was Times Square, all Broadway shows were within minutes walk many deli’s and small shops and vendors close by. Would definitely recommend this hotel for the location and would definitely go back.
-
Great stay
Great stay!!!!! We stayed for five nights in room 4125 which was a lovely and clean. Check in was polite and we were checked in straight away with no wait, the lady was very informative helpful and nothing was too much trouble. The location was perfect for exploring the city. The Starbucks in the hotel was always busy I think they could Do with another staff member to help, also the coffee machine was broken so we could not use a room credit for a nice coffee. That said this is a great budget hotel and I would ignore all the negative reviews as peoples expectations are too high for a hotel in this type of price bracket !!!!
-
Good location, but let down by check in experience
We arrived in the early hours of Sunday 27/10/24, I had emailed the hotel to ask if this would be a problem and was told no, but our 2 rooms werent ready and we were given 3 other rooms but only 3 beds, so my 9yr old grandaughter slept on a filthy sofa for the first night.
-
Great Hotel For Business Trips or Quick Stays
The Sheraton New York Times Square is overall a great hotel to stay at for business trips or quick stays like visiting New York City. The hotel is located in the heart of Times Square and is located next to a subway for even easier access to the city. Although the hotel is outdated, the staff keep a good job maintaining the hotel. Rooms are tight but manageable. If you are looking for a place to host a business event or want to explore Times Square in New York City as a tourist, this is a great hotel to stay at.