Begin your adventure upon entering Sheraton Mexico City Maria Isabel Hotel. Located on the famed Reforma Avenue, our 5 star hotel in Mexico City belongs to the Zona Rosa district, steps from exceptional shopping, restaurants, and nightlife. Stroll down the avenue to revel in the beauty of the Angel of Independence, before walking further until you reach the Bosque de Chapultepec's lush greenery. Or head in the other direction toward the Spanish colonial facades of the Historic Center, home to the National Palace, Palacio de Bellas Artes, and Metropolitan Cathedral. Upon returning to our hotel, sit down to a gourmet meal at our variety of restaurants or sip cocktails in the lobby bar. To recharge your energy levels, we offer a heated outdoor pool and a fitness center with a sauna. And when relaxation calls, slip off to your stylish room or suite, featuring thoughtful amenities, cityscape views, and Sheraton Signature Sleep Experience beds. Your trip to Mexico City is whatever you make it. Make it all Sheraton.

Property Information

Year Built: 1962
Last Renovation: 2015
Floors: 22
Nonsmoking rooms: 756
Suites: 72
Total rooms: 684
Total rooms and suites: 756


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: USD 100 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 18 kilograms

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2087 reviews
  • 5.0 star tripadvisor rating
    Location is amazing

    This place is right next to the US Embassy and in a central location in Mexico. If you are here on business you will be close to everything. Rooms are very quiet and we didn’t hear the usual door slams of hotels. We highly recommend this hotel. Did not like the pool as it is on the roof and just not impressive but didn’t need to swim when we had so many other fun things to do in Mexico City

    Jan 15, 2023
  • 5.0 star tripadvisor rating
    my future first choice

    酒店的位置就在革命雕像附近,位置不错。 工作人员的服务真的很好,尤其是克劳迪娅让我有宾至如归的感觉。 休息室的食物也不错。 房间很干净。 如果再去墨西哥城旅游,我一定会选择这家酒店。 而且我也会推荐我的朋友入住这家酒店。 The hotel's location is near the revolution statue, a good location. and the staff are really at good service, especially Claudia made me feel at home. The lounge's food is also good. The room is clean. If I travel to Mexico City again, I would definitely choose this hotel. And I would also recommend my friend to stay in this hotel.

    Jan 07, 2023
  • 5.0 star tripadvisor rating
    Great place to stay

    This Hotel is very nicely located at the Angel of independence. I stayed for a week there and found it to be a great experience. The staff is very pleasant and helpful, common areas are clean and nicely decorated. The room was also clean and well maintained with nothing missing or broken. The ability to use the hotel app to check in and even open your room door was a very nice touch. Room service was quick and food was good. This hotel is 1 block from good restaurants in either direction and the area is well lit and secure from what I noticed ( next to the US embassy so guards 24/7) . The only thing I can suggest is, if you need to exchange Dollars for Pesos , that you don't do it at the hotel money exchange in the lobby area. The person was not all that friendly and you need to give personal info ( passport) to exchange PLUS they pay you close to 3 pesos per dollar less than the going rate which can be 30+ dollars difference on just 300 US. A better alternative is to go to the bank next door OR walk on block toward the sister property ( Marriott ) and 2 doors over to hotel ( next to oxxo) you can find and exchange that gives you the going rate and does not ask for any personal information.

    Jan 05, 2023
  • 2.0 star tripadvisor rating
    Just okay, good price but would stay someplace else next time

    We stayed here for one night and I wouldn’t stay here again. Very disorganized staff and the rooms were just okay. Nothing special. I know it’s not as expensive as other Marriott hotels, but I would at least expect the toilet seat to be the right size of the base. It was too small for the base in our room. For a little more, I would have stayed at the Marriott across the Reforma. Checked in at the front, which was packed and had a long line. We had requested a room away from the elevators, which at first they were unwilling to accommodate but then they did. Go upstairs, settle into the room, and we then hear loud Mexican music playing in the room next to us. It was early evening on a Friday, and it sounded like some girls maybe getting ready to go out for the night. We called down 2 times to the front desk over the course of an hour asking them to do something and still nothing happened. We decided to walk downstairs and confront the front desk directly. As we walk out of our room, we see staff on the floor that is definitely scoping out something on our floor near us but they’re being evasive. (I think they were responding to our 2 calls but did nothing to tame the situation.) Language barrier got us a little here as the man didn’t speak English, but he seemed genuinely trying to help us and I explained in Spanish how the loud music next to us was unacceptable and we wanted to be moved if they couldn’t do anything about the other guests. He escorted us down to the front desk and then their maître de made us stand in the long line again to be helped, instead of just taking us right to the front with another employee to help us. Why should we have to wait again? We finally get to the front and then the manager is helping us, Ana I believe. We said we called down to the front desk through the room phone twice, but nothing changed with the rudeness of the guests next to us, and we wanted to be moved. She said the calls from the room phone go to a separate operator in the hotel, not to the front desk, so she wasn’t aware of the issue yet. I didn’t say this because it would not have gone well with the language barrier, but that sounded like their problem of logistics, not mine. We’re paying guests and that was unacceptable. She said she would try her best to get it resolved. Trying her best…it should have been fixed immediately. We said well if it’s not fixed, I want to be moved. She said it’s a full hotel and we couldn’t be moved anywhere else. I told her to call me once she called the other guests to let them know that their behavior wasn’t acceptable, and she said she would. Well we never got a call…

    Dec 21, 2022
  • 5.0 star tripadvisor rating
    Underrated gem

    Simply spectacular service complements a great location on Reforma. My rooms on several visits have been invitingly furnished in warm tones. Nothing edgy anywhere. And, the windows actually open if only partway. The real key here is a happy, clearly motivated staff. Thanks to Oscar, lead concierge, for going far out of his way to make arrangements, pursue tickets. Also, Jose and his colleagues in the Sheraton Club for consistently exceptional service. Whether you stay. In the hotel or not, stop into the Jorongo nightclub in the lobby to enjoy the very lively traditional Mexican entertainment.

    Dec 17, 2022
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319