Enrich your trip to Zona Rosa. Sheraton Mexico City Maria Isabel Hotel is located on the famed Avenida Paseo de la Reforma only steps away from dynamic shopping, dining and nightlife. Stroll down the avenue to The Angel of Independence and walk a little further for lush greenery at Bosque de Chapultepec. Head in the other direction for Spanish colonial façades at the Historic Center, home to the National Palace, Palacio de Bellas Artes and Metropolitan Cathedral. At our five-star hotel, sit down to a gourmet meal at our Italian restaurant or cocktails at our lounge and lobby bar. To help you recharge, we offer a heated outdoor pool and a Sheraton Fitness center with a sauna, cardio equipment and free weights. As the day winds to a close, slip off to a stylish, pet-friendly hotel room or suite with cityscape views and Sheraton Signature Sleep Experience beds. Your trip to Zona Rosa, Mexico City, is whatever you make it at Sheraton Mexico City Maria Isabel Hotel.

Property Information

Year Built: 1962
Last Renovation: 2015
Floors: 22
Nonsmoking rooms: 756
Suites: 72
Total rooms: 684
Total rooms and suites: 756


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: USD 100 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 18 kilograms

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 2107 reviews
  • 5.0 star tripadvisor rating
    Good and would come back

    We were pleased with our stay here. Service was particular good from the front desk to the bellhop, everyone was friendly, helpful and professional. I want to highlight the staff in the club lounge. Breakfast was great and José Luis, Tamara, and others provided wonderful service. It was never too busy and a nice place to relax. Location was very convenient on Refoma for walking, going to sites, etc. Good place to stay especially if it's your first visit. We had a room with a wonderful view of the angel of independence and Reforma. Surprisingly, it was quiet if the window was closed. Room was clean and standard for Sheraton. my only issue was that the bathroom was small and outdated. I would've rather had easier space to navigate and open the door to come in and out then a bidet.

    May 21, 2023
  • 5.0 star tripadvisor rating
    great stay at Sheraton Maria Isabel CDMX

    had an amazing courteous staff, an excellent location. my to-go hotel every time I visit Mexico City. Is just amazing and friendly. great service good food, and close to everything. this time i tried their bar and was also great experience. good drinks and bites.

    May 17, 2023
  • 5.0 star tripadvisor rating
    Thank you Ximena and Claudia

    Excellent hotel within the reach of the centre and good facilities. The reception service from Ximena and Claudia was outstanding. I had few confusions on the payment transactions, Claudia and ximena were able to take solve it properly and they speak good English. I would certainly recommend the hotel and also the staff for their hospitality.

    May 16, 2023
  • 1.0 star tripadvisor rating

    Overall horrible experience with disrespectful do not care attitude customer service. As a titanium member super upsetting & will not return to this hotel. It's hard to believe it's apart of the Marriott portfolio. The hotel is outdated & needs some serious renovations + maintenance overall. They say the suites have been updated however they have not. Got upgraded with my request to using suite night awards a few days before arriving in Mexico City. When arriving the room wasn't ready for an early check-in & still wasn't ready until after 3pm which 3pm is regular hotel check-in into a different suite because the suite assigned wouldn't be ready until after 5pm. They just keep saying we are sold out... we are at capacity.... which in no way is an apology or excuse as a loyal customer should hear. Using suite upgraded, checking in through the app including adding our arrival + departure times then arriving to this its not acceptable especially with no true apologies or even an offer to just buy lunch, additional points, something. No manager evening coming out to apologize. Just a well we are sold out. That is not acceptable at all nor ok to do a suite upgrade knowing you cannot really accommodate it in a proper timeline. They gave us a suite on 6th floor however the door in the sitting area had been broken & the latch lock was useless there, you can see it was all broken, the lights in the bathroom mirror area in the bedroom area did not work, the room was not prepared to request done via app such as feather free for me which I have a feather allergy, the room also was across from construction which so loud it interrupted a zoom video call. They also when moved us to the room on 6th floor never stated there was construction going on. We took video of the noise as it was so loud. We complained & given the run around at 1st including answers that it won't be that much longer, etc. come to find out it was going to be & not stopped. They finally late on check-in said oh we have another room for you for tomorrow check-in. We took it excited to not hear loud construction however the room was big disappointment. It was in need of some serious maintenance + updates. It had a kitchen area however no fridge, no microwave, no soap or towels for the dishes then no silverware but had glasses + dishes. We went from 2 full baths to 1 full then just a bathroom with sink + toilet. The full bath had a jet tubed with high sides that they just added a shower to in which it was hard to get in & out of along with standing water all the way around that wouldn't drain. They had just cut a hole in the ceiling added a glass door but still had hole in ceiling you could see up into that was very dirty. It had light bulbs that needed replaced. A patio but no patio furniture. It was really not a comfortable room at all. Overall it was one of the worst hotel experiences ever especially being titanium not receiving a hand- written apology note or manager showing up to actually apologize along with no offer of points, dinner, treats, something to really show they cared. It was just stated by workers oh well, you got a room as we are at capacity/sold out. The location is good but otherwise there is nothing else about this hotel at all that is good.

    May 08, 2023
  • 5.0 star tripadvisor rating
    A Birthday Celebration to Remember!

    I cannot express how delighted we were with our recent stay at the Sheraton Mexico City Maria Isabel Hotel. We stayed at this hotel last year in November to celebrate our anniversary and decided to return back to celebrate a birthday this year and it exceeded all of our expectations. Upon arrival, we were greeted warmly and professionally by the staff. They recognized our Marriott Elite status on check-in. To our surprise, we were upgraded to a stunning corner suite overlooking the iconic Angel of Independence. The view was simply breathtaking and made our celebration even more special. I want to extend a heartfelt thank you to David Martinez, the reservation manager, for graciously making last-minute changes to our reservation. His exceptional customer service made us feel valued and welcome. The club lounge was also a highlight of our stay. The club lounge manager, Leslie Salinas, went above and beyond in her hospitality, making us feel right at home. The Tres Leches cake she provided for the birthday celebration was mouthwatering and absolutely delicious. It truly added a special touch to our evening. The breakfast and evening cocktails in the club lounge were an absolute treat. The high-quality spread of food and drinks, as well as the attentive and kind staff, made our stay all the more enjoyable. The Sheraton Mexico City Maria Isabel Hotel is a gem in the heart of Mexico City, and I wholeheartedly recommend it to anyone looking for a luxurious and memorable stay. We will certainly be returning for our next celebration or vacation. Thank you to the entire team at the Sheraton for making our birthday celebration a truly unforgettable experience.

    Apr 19, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319