General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2204 reviews
Delightful Stay with Exceptional Service and Views
I have stayed at this hotel several times, experiencing different types of rooms. The service is excellent. Each room offers ample space, a well-equipped bathroom, and a convenient desk for work. The internet connection is reliable. I particularly enjoy the breakfast buffet. For those with Marriott status, the executive breakfast area provides a variety of good options along with an amazing city view. While the hotel is older, its recent renovations have significantly enhanced its appearance
Top Notch Service and Great Location!
Absolutely fantastic service! Location of hotel is ideal! We enjoyed club level benefits during our stay and can’t thank enough the hospitality of the club level team: Alma, Adan and Luis! everyday we were welcomed with a great smile and top notch hospitality service!
Excellent service from Eloy
Excellent service from Eloy! Thank you for making our stay great and for going above and beyond to provide us excellent service. We are very pleased with the service we received, and would definitely recommend recommend this hotel to anyone!
Location in the heart of Mexico City
We were in the newer tower and the room was very nice. Arriving on Nov. 2nd we soon realized we were enjoying the celebrations of the Days of the Dead, and not long after we checked in we heard a knock at our door and there was an attendant offering us Pan de Muerto (bread of the dead) and chocolate milk - courtesy of the hotel. Delicious! Juan at the lobby bar gave excellent service and their courtesy breakfasts and dinners were exceptional. We were with a tour group and I was very impressed.
Great location and amazing staff
Great stay at the Sheraton Maria Isabel. The staff here is always attentive and the rooms are comfortable. Thanks to the morning staff at the Sheraton Club, particularly Adan and Carlos. Both were awesome and made my morning routine great.