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2087 reviews
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Jan 15, 2023Location is amazing
This place is right next to the US Embassy and in a central location in Mexico. If you are here on business you will be close to everything. Rooms are very quiet and we didn’t hear the usual door slams of hotels. We highly recommend this hotel. Did not like the pool as it is on the roof and just not impressive but didn’t need to swim when we had so many other fun things to do in Mexico City
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Jan 07, 2023
my future first choice
酒店的位置就在革命雕像附近，位置不错。 工作人员的服务真的很好，尤其是克劳迪娅让我有宾至如归的感觉。 休息室的食物也不错。 房间很干净。 如果再去墨西哥城旅游，我一定会选择这家酒店。 而且我也会推荐我的朋友入住这家酒店。 The hotel's location is near the revolution statue, a good location. and the staff are really at good service, especially Claudia made me feel at home. The lounge's food is also good. The room is clean. If I travel to Mexico City again, I would definitely choose this hotel. And I would also recommend my friend to stay in this hotel.
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Jan 05, 2023
Great place to stay
This Hotel is very nicely located at the Angel of independence. I stayed for a week there and found it to be a great experience. The staff is very pleasant and helpful, common areas are clean and nicely decorated. The room was also clean and well maintained with nothing missing or broken. The ability to use the hotel app to check in and even open your room door was a very nice touch. Room service was quick and food was good. This hotel is 1 block from good restaurants in either direction and the area is well lit and secure from what I noticed ( next to the US embassy so guards 24/7) . The only thing I can suggest is, if you need to exchange Dollars for Pesos , that you don't do it at the hotel money exchange in the lobby area. The person was not all that friendly and you need to give personal info ( passport) to exchange PLUS they pay you close to 3 pesos per dollar less than the going rate which can be 30+ dollars difference on just 300 US. A better alternative is to go to the bank next door OR walk on block toward the sister property ( Marriott ) and 2 doors over to hotel ( next to oxxo) you can find and exchange that gives you the going rate and does not ask for any personal information.
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Dec 21, 2022Just okay, good price but would stay someplace else next time
We stayed here for one night and I wouldn’t stay here again. Very disorganized staff and the rooms were just okay. Nothing special. I know it’s not as expensive as other Marriott hotels, but I would at least expect the toilet seat to be the right size of the base. It was too small for the base in our room. For a little more, I would have stayed at the Marriott across the Reforma. Checked in at the front, which was packed and had a long line. We had requested a room away from the elevators, which at first they were unwilling to accommodate but then they did. Go upstairs, settle into the room, and we then hear loud Mexican music playing in the room next to us. It was early evening on a Friday, and it sounded like some girls maybe getting ready to go out for the night. We called down 2 times to the front desk over the course of an hour asking them to do something and still nothing happened. We decided to walk downstairs and confront the front desk directly. As we walk out of our room, we see staff on the floor that is definitely scoping out something on our floor near us but they’re being evasive. (I think they were responding to our 2 calls but did nothing to tame the situation.) Language barrier got us a little here as the man didn’t speak English, but he seemed genuinely trying to help us and I explained in Spanish how the loud music next to us was unacceptable and we wanted to be moved if they couldn’t do anything about the other guests. He escorted us down to the front desk and then their maître de made us stand in the long line again to be helped, instead of just taking us right to the front with another employee to help us. Why should we have to wait again? We finally get to the front and then the manager is helping us, Ana I believe. We said we called down to the front desk through the room phone twice, but nothing changed with the rudeness of the guests next to us, and we wanted to be moved. She said the calls from the room phone go to a separate operator in the hotel, not to the front desk, so she wasn’t aware of the issue yet. I didn’t say this because it would not have gone well with the language barrier, but that sounded like their problem of logistics, not mine. We’re paying guests and that was unacceptable. She said she would try her best to get it resolved. Trying her best…it should have been fixed immediately. We said well if it’s not fixed, I want to be moved. She said it’s a full hotel and we couldn’t be moved anywhere else. I told her to call me once she called the other guests to let them know that their behavior wasn’t acceptable, and she said she would. Well we never got a call…
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Dec 17, 2022
Underrated gem
Simply spectacular service complements a great location on Reforma. My rooms on several visits have been invitingly furnished in warm tones. Nothing edgy anywhere. And, the windows actually open if only partway. The real key here is a happy, clearly motivated staff. Thanks to Oscar, lead concierge, for going far out of his way to make arrangements, pursue tickets. Also, Jose and his colleagues in the Sheraton Club for consistently exceptional service. Whether you stay. In the hotel or not, stop into the Jorongo nightclub in the lobby to enjoy the very lively traditional Mexican entertainment.