Hotel Promotions
Special Reduced Rates!
Discount is already reflected in the vacation package.
Applicable Dates:
Booking Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Subject to cancel penalty upon booking. No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 04 Jan 2016 to 31 Dec 9999
Travel Dates: 04 Jan 2016 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast for Two!
Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. More specific breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy. Room and Breakfast for 4.
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 04 Feb 2022 to 31 Dec 2050
Travel Dates: 04 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Triple Occupancy
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Room and Breakfast for 3! Pricing is based on Triple Occupancy.
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 USD Hotel Credit!
Guests will receive, at a minimum, a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in. There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 4 Adults! Pricing is based on quad occupancy.
Daily breakfast and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast, lunch and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 4 Adults! Pricing is based on Quad Occupancy.
Daily breakfast, lunch and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2!
Savings are reflected in the vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 3 Save 20% + Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 Hotel credit and breakfast for 2!
Guests will receive a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 USD Hotel Credit!
Guests will receive, at a minimum, a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 Hotel Credit and Breakfast for 2!
Guests will receive a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 USD Hotel Credit!
Guests will receive, at a minimum, a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 Hotel Credit and Breakfast for 2!
Guests will receive a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts and dinners daily per room. Single occupancy will receive 1 complimentary breakfast and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast, Lunch and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade and breakfast for 2 Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Inclusive of all meals and drinks for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Some beverages included. Gratuities are not included.  Additional dining and drinks details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%!
Discount is already reflected in the package rate.
Applicable Dates:
Booking Dates: 07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20% + Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20%!
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 7 Save 30%!
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 07 Jul 2023 to 31 Dec 2050
Travel Dates: 07 Jul 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Little Collins St Kitchen (LCSK)
    Our philosophy at this restaurant in Melbourne's CBD celebrates simplicity, seasonality, and the science of grilled cooking. Here, sweetness surrenders to savoury, earthiness yields to the caress of natural flavours, and textures waltz across your tongue.
  • Terrace Bar
    With a sweeping view over Melbourne?s iconic laneways, the Terrace Bar is a relaxed, open-air rooftop bar in the CBD of Melbourne for gathering with friends or savouring shared plates and cocktails under the stars.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine,Offsite†
  • Barber shop,Offsite†
  • Beauty shop/salon,Offsite†
  • Boarding pass print-out available
  • Bookstore,Offsite†
  • Buffet breakfast†
  • Business center†
  • Business services†
  • 24-hour front desk
  • Grab bars in bathroom
    Raised toilet seat with grab bars
    Roll-in shower available
    Toilet seat in guest rooms for disabled person
  • ATM/Cash machine, Offsite†
  • Barber shop, Offsite†
  • Beauty shop/salon, Offsite†
  • Boarding pass print-out available
  • Bookstore, Offsite†
  • Buffet breakfast†
  • Business center†
  • Business services†
  • Car rental desk, Offsite†
  • Coffee shop†
  • Complimentary in-room coffee or tea
  • Complimentary newspaper delivered to room
  • Complimentary newspaper in lobby
  • Complimentary shoeshine
  • Concierge desk
  • Continental breakfast†
  • Dinner delivery service from local restaurant, Offsite†
  • Drugstore/pharmacy, Offsite
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Express check-in
  • Express check-out
  • Florist, Offsite
  • Food and beverage outlets†
  • Front desk
  • Full american breakfast†
  • Full service housekeeping
  • Hair dryer
  • Health club
  • High speed wireless
  • Hot breakfast†
  • Housekeeping - daily
  • Ice machine
  • Indoor pool
  • Interior corridors
  • Ironing board
  • Laundry/Valet service†
  • Lounges/bars†
  • Meeting rooms†
  • Motorcycle parking†
  • Non-smoking rooms available
  • Off-Site parking, Offsite†
  • Pool
  • Public area air conditioned
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Sauna, Offsite
  • Spa†
  • Steam bath
  • Travel agency, Offsite†
  • Turndown service
  • Valet cleaning†
  • Valet parking†
  • Valet same day dry cleaning†
  • Wakeup service
  • Whirlpool†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Fax Machine
  • Full Business Center
  • Meeting Facilities
  • On-Site Business Center†
  • Printer
  • Telephone
  • Voicemail
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Gym †
  • Health club
  • Indoor pool †
  • Pool †
  • Spa †
  • Sports court onsite †
  • Whirlpool †
Off-Site Recreation
  • Beach †
  • Bowling alley †
  • Children's program, offsite †
  • Hiking trail †
  • Horseback riding †
  • Jet-ski †
  • Kayaking †
  • Mountain biking trail †
  • Putt putt golf †
  • Rock climbing †
  • Sailing †
  • Sauna †
  • Scuba diving †
  • Snorkeling †
  • Squash court †
  • Surfing †
  • Table tennis †
  • Volleyball †
  • Water-skiing †
Off-Site Attraction
  • Regent Theatre
  • Princess Theatre
  • Her Majesty's Theatre
  • Melbourne Convention Centre
  • Bourke Street Mall
  • SEA LIFE Melbourne Aquarium
  • Collins Street Precinct
  • National Gallery of Victoria (NGV)
  • Crown Casino
  • Palace Kino Cinemas
  • Emporium Melbourne
  • Melbourne Central Shopping Centre
  • Eureka Skydeck
  • Queen Victoria Markets
  • Victorian Arts Centre
  • Royal Botanical Gardens
  • Melbourne Cricket Grounds
  • The Melbourne Club
  • Crown Casino Entertainment Complex
  • Carlton Gardens
  • The Lyceum Club
  • Shrine of Remembrance
  • Brunswick Street, Carlton
  • Flinders Lane
  • Treasury Garden
  • Cook's Cottage
  • National Gallery of Victoria
  • Melbourne Museum
  • Fitzroy Gardens
  • Federation Square
  • Hosier Lane
  • SEA LIFE Melbourne Aquarium
  • State Library Victoria
  • Queen Victoria Markets
  • Royal Exhibition Building
  • Melbourne
  • Melbourne
  • The Colonial Tramcar Restaurant
  • Melbourne Free Walking Tours
  • City Sight Seeing
  • Melbourne City Tour
  • Great Ocean Road Adventure

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1689 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best place to stay in Melbourne

    We stayed at the Sheraton Melbourne on Little Collins and experienced the best service. Everyone was friendly and went above and beyond. My husband left his phone in the Uber we took to the hotel and Timur, the operations manager, and the lady at the front desk went to unbelievable measures to track down the driver and get his phone returned to him at the hotel in a matter of minutes. Timur made sure that everything was handled Corey and he even sent us a fruit bowl to welcome us to the city. I would recommend this hotel to anyone staying in Melbourne. It is beautiful and so are the people working there.

    Jan 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing hotel

    Great hotel, convenient location, friendly staff and beautiful pool with a great gym. Thank you for your perfect service.

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Location and Staff

    We there for Australia Open, staff very helpful and they assisted us with how to get the AO easily . We will surely come back to this hotel again. Location for this hotel is easy to get to anywhere in Melbourne CBD area. Especially the bellboy is helpful

    Jan 12, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Sherraton Melbourne - english not spoken here

    I booked in, in the normal manner and showed my Australian Drivers licence for ID purposes. I was then addressed as Mr (Christian name) then after I corrected the reception clerk she addressed me as MR (middle name) 3rd try Lucky whoohoo! When it came time to checkout I returned my key and was addressed as Mr (Middle name) followed by Doonah??? I explained that was not my name and offered her my correct name. After payment she offered to send the receipt via e-mail. She read me a mis-spelled e-mail address. I corrected her. The e-mail had not arrived 48hrs later so I phoned to chase it up.... you guessed it - they had tried to send it to the incorrectly registered one. - and when I made the follow up call no one had corrected my registration details- their computer system still had me registered as Mr Doonah How can someone be given a job as a checkin clerk with such poor comprehension of english ???? I certainly will be looking for a better alternative next time. I have no problem with people whose second language is English fluency in the basics if you work in an International Hotel surely should be basic competency requirement Not interested in the customer - just give us your money - the corporation needs it to pay the exorbitant wages commanded by our excellent staff !!!!

    Nov 11, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    If you bang your head against a brick wall, you get a headache

    We have a mighty headache… We have been staying at this hotel on and off since 2016. These last 6 months we’ve been staying there every few weeks. Thus we are well placed to make comment. First, the general degradation and then second, a specific incident. The hotel is no longer being properly maintained and is being allowed to run down. The night lights in the room don’t work (most of our rooms had this fault). In another room the handheld shower head is faulty and has no pressure. In another room the toilet continually pours water once the cistern is full; you have to wait the minute for the cistern to fill and then fiddle with the flush button to get the water to stop. In another room the chair in the corner is disgustingly dirty and badly stained Most or all of these are all their so-called superior rooms. Talking to hotel staff for service is a waste of time and an exercise in frustration. Incident summary: If customer assets are stolen by their staff, the hotel simply washes their hands of it. They don’t return calls. They don’t reply or send emails as promised. They just don’t care. Their investigative process involves asking housekeeping - Did you steal them? No. Does hallway CCTV show housekeeping with the items in hand? No. Case closed. Details. After checkout around 11:30am and reaching home my wife realised she’d left her AirPods in the room. They were in the case attached by cable to her wall charger, charging on the desk in the room. She called Sheraton hotel at 3:11 pm to report this and said if found they should hold them as we would be back at hotel in a matter of days. She was told the room had not been cleaned yet but they would check immediately and call her back. At 5:40pm she called again to follow up and was told they would call right back. No call back. At 6:18pm she called again and demanded they go and check the room right now. At 6:32pm they called saying they were not in the room and asked for a screenshot of the Apple FindMy app which shows the last connected location of the AirPods being in or near the hotel. We sent that email and got a reply at 6:37pm asking for some time to investigate. A day later nothing. My wife sends a follow up email. No reply. Four days later we check in again for our next stay. The guy checking us in says nothing. As he hands us the room keys to send us off we ask about the missing AirPods. He says he was the one who took our call to report them missing. We asked him (Anthony) why he never called back or never said anything just now. His response was “well, I didn’t find them.” So we asked to speak to the manager. We are handed off to one of the duty managers - Sai. Sai says they haven’t found them and housekeeping say they saw never saw them. We asked her to check the entry logs for the room and the CCTV. We meet with her again later. She says the logs show we checked out 11:30. Housekeeping entered around 1pm and left at 1:50pm and Anthony entered around 3:30pm (but Anthony told us on the phone the room had not been cleaned when he checked so that story doesn’t add up). Sai says housekeeping say they don’t have them and Anthony says they were not in the room when he checked later. CCTV does not show either of them with the devices in hand so that’s case closed. There’s nothing they can do. Sai is also quite hung up on the fact that Apple FindMy for AirPods is not hyper-accurate. We tell her it’s irrelevant. Your guests had their possessions stolen from their room. She says other items are in lost and found why not yours. And around it goes. Her position is unless she can find them on her property it’s not her problem. The irony of course being that if they could be found there wouldn’t even be a problem. This is around 5pm or so. She promises to send us an email the next morning with some other info we asked for and copying the name of her manager James so we could communicate with him. We never got any email from her. The next day we had to check out early but came back to the hotel around noon and asked to speak to James - Sai’s boss and the front office manager. This interaction was even worse. Where Sai would at least listen and engage, James was disinterested and not even listening. His position was clear. Unless Housekeeping confess or are caught on hallway CCTV with the items in hand, it’s not his problem. He said there’s no CCTV in room so we should use the in-room safe!! We ask to see James manager Timur but are told he has four meetings today and is too busy to see us. They don’t return calls as promised. They don’t return emails as promised. They just don’t care. They imply you’re lying. They work in HOSPITALITY...

    Oct 21, 2024
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319