Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5354 reviews
-
Dec 19, 2024More pros than cons, but could definitely use improvement
Pros Gorgeous facility. Really loved ocean view room. Great bracelet room key. Staff was wonderful. Rosita in housekeeping deserves particular praise. Really great daily yoga classes with Romain Yoga. While initially I groaned at the 7:30 am start time, any later would have been too hot. Breakfast was great BUT Cons When we checked in, we were told continental breakfast was included, upgrade to hot options was $15. When we went to breakfast the next day, and every day after, breakfast upgrade was $19. They didn’t care that we had been told $15 at check-in. There was only ever one person at the check in desk for the first four days of our stay. So when our room key didn’t work, as always happens, we had to wait in line with people checking in to have our room key reset. We also waited in line two days before we checked out to request late check-out only to be told we couldn’t request late checkout until the day before. They couldn’t have just entered the request in the computer? Fortunately, finally there were two people at the desk the day before, and they took and honored our request for late checkout. Thank you. While housekeeping was excellent, there were dirty mops and rags left out for a couple of days. The logo’d water bottles were nice, but poorly designed; you have to remove the top completely to drink from the ridged edges. While the facility is gorgeous, it could use sprucing up. It looks a little tired. But it’s Hawaii! we were thrilled to be there. Thank you.
-
Dec 15, 2024Great property
Amazing wonderful vacation at a beautiful spot in Maui. Of all the hotels in the strip of resorts the beach here is the finest. The sand is super soft, there’re turtles and fish that swim near the rocks, and the beauty of the sunsets are picturesque. We felt exceptionally well taken care of by Anjelica who provided exceptional service and catered to our needs. We enjoyed our family suite along with the breakfast buffet when upgraded for $15 allows for full access along with papayas which is a pleasant surprise! All in all the resort is a tad dated in feel but still well kept, expansive open grounds that have a luxe feel. Another pleasant plus is that this property does not force you to check out towels and penalize you for return. The pools are also impressively designed allowing for winding pathways throughout the property along with shallow splash zones for kids.
-
Dec 09, 2024
Sheraton Maui- Location, Location and Location !
You can’t beat the location of the Sheraton Maui which is tucked in next to Black Rock. You can walk right out of the hotel and jump in the water and swim with tropical fish and green sea turtles. You can also watch the cliff diver ceremony every night just before sunset. I’ve stayed at the hotel several times and my favorite building is #4 where we were able to see Black Rock, the Sheraton pool, the beach, and many sailboats (see photo). We rented snorkel equipment at the Sheraton beach shack and one of the pool attendants, Codiac, was always smiling and willing to help. The pool is very refreshing and a great place to escape the heat. My only complaint is that the Sheraton did not monitor people who were not staying at the hotel using the pool and the lounge chairs. One guy was bragging how he could just buy a beer at the Sheraton restaurant and then use the pool for the day. They really should reserve the pool for the paying guests. The breakfast buffet was good especially the made-to-order omelets. I was happy with our stay and would happily return.
-
Dec 01, 2024Sheraton Maui Resort & Spa Review – Thanksgiving Week 2024 - Maui Invitational
After several trips to Oahu dating back to the mid-1970s, this was our first trip to Maui. The “excuse” was the Maui Invitational Basketball Tournament at the Lahaina Civic Center. We spent 7 nights at the Sheraton Maui Resort & Spa, which was the team hotel for our Michigan State University Spartans. We stayed in Building 6, Maona Hale, on the ground floor. The location of the property – and our hotel tower in particular – was outstanding, with spectacular ocean views. It is also very quiet – a bit off to the side from the main strip. Still, all of the other resorts, bars, and restaurants in the Kaanapali area are within easy walking distance. The beach with beach towels, snorkel equipment, etc. are easily accessible right from the beach. A couple of beach bars provide refreshments and a reasonable selection of bar food. They also have several TVs each, in case your favorite team happens to be playing while you also want to be near the beach, food, and drink. The hotel layout takes some getting used to, and, if you are staying in the Maona Hale towers, it takes a 5 – 10-minute walk to get to the beach/lobby/pool/bar areas. The breakfast buffet, with omelet station, offers a wide selection of breakfast items – which it should at $42 per person, mimosas not included. Tip: if you are going for an omelet, order it first, then get your other warm items. Otherwise they will be cold by the time your omelet is ready. Unfortunately, our room on the ground floor was very dated. The dark brown carpet was moist/sticky and torn in several places. We did not want to walk on it barefoot! Was it still the carpet they originally installed in 1963? Same for the beds: they felt very old and well past their due date, at least for mattrass replacement. The shower was an old-style bathtub with curtain – more Motel 6ish than an upscale resort Marriott property. Overall, the property was terrific, the location outstanding, and the staff very warm and friendly. We’ll stay there again, but only after we can confirm they have at least replaced the carpet and mattresses, so the room gets a bit closer to what one would expect for a 4-figure nightly room rate.
-
Nov 18, 2024
Wonderful Stay at the Sheraton Maui Resort & Spa
We recently stayed at the Sheraton Maui Resort & Spa and had a delightful experience overall. While the property itself is slightly dated and could benefit from some modernization, the team truly makes this place shine. A special shoutout to Joshua Ramelb, the Food and Beverage Manager, who went above and beyond to ensure our breakfasts were tailored to our dietary needs. His attention to detail and willingness to pull out all the stops made us feel incredibly well cared for. At the front desk, Marie Cochrane was absolutely stellar. She ensured our stay was seamless, comfortable, and stress-free. Nothing was too much trouble for her, and her warmth made us feel right at home. The Valet Parking service was excellent, with Jeremy and his team being exceptionally efficient and super friendly. They handled everything with care and a smile, which was a great way to start and end our outings. Lastly, Chelsea Penner provided us with outstanding local recommendations that added a special touch to our trip. Her knowledge and enthusiasm really helped us make the most of our time in Maui. Thank you to the entire team for making our stay memorable. With a bit of attention to the property’s dated features, this place would be truly exceptional. We would happily return!